The very poor service as this restaurant came as a surprise given that we had been enjoying excellent customer service elsewhere while in Prague. It wasn't a particularly busy evening, a Thursday, and while we didn't have a reservation, we were prepared to wait if necessary, but it wasn't: they were able to seat us right away. However, thereafter we felt quite neglected especially as other guests arrived, were seated and attended to promptly while we waited and waited. We weren't given the bread basket as others were and we had to practically trip our waiter up to get some pepper once our meal arrived. We did subsequently quietly comment to our server that we weren't pleased with the service but there was no offer of apology or attempt to improve our dining experience. The food was quite good; however the whole experience left a bad taste in our mouths. What a shame poor treatment spoiled what might otherwise have been a very pleasant dinner & evening.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.