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“Evaluation”
Review of Hotel Kings Court

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Hotel Kings Court
Ranked #45 of 646 Hotels in Prague
Certificate of Excellence
Reviewed 3 September 2013

I have booked at the Kings Court Hotel through internet. Luxury, cleaness were excellent. Housekeeping was average, the room I used was 330 which has no view, so I kept curtains closed. I enjoyed my stay in the time the weather was too hot.

  • Stayed: July 2013, travelled as a couple
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1  Thank Saoud N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina V, Manager at Hotel Kings Court, responded to this reviewResponded 5 September 2013

Dear Saoud,

Thank you for taking your time to evaluate our services. We are glad to hear that you enjoyed your stay and we will focus on improving the housekeeping services where possible.

We wish you all the best in the future.

Sincerely,

Katarina Vlkova
Quality Manager

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1,355 - 1,361 of 3,004 reviews

Reviewed 3 September 2013

We wish to thank all the stuf of the hotel for the high gquality service they offered us during our stay! Great hotel, great location, great vacation! It was our first time visiting Prague and from the start of the booking to checkout we were treated exceptionally well and are already planning our return with more friends there

  • Stayed: March 2013, travelled as a couple
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1  Thank George1912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina V, Manager at Hotel Kings Court, responded to this reviewResponded 5 September 2013

Dear George,

You are welcome! It was our pleasure to look after you and we can't wait to do so again. We will be patiently awaiting your return.

With sincere regards,
Katarina and the entire Kings Court team

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Reviewed 2 September 2013

We spend our honeymoon in Prague and the hotel we choosed was Kings Court. This was our first time in Prague. We had executive room and its was very clean and tidy. As newlyweds they had special treatments for us like sparkling wine in the room.
The lounge was excellent with food and service. Spa treatments were relaxing and staff was professional. Breakfast was unbelieveble good!
We felt ourselves welcome and the service was just perfect! Definitely going to come back to the hotel.

Stayed: August 2013, travelled as a couple
1  Thank Ekaikkon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina V, Manager at Hotel Kings Court, responded to this reviewResponded 3 September 2013

Dear Sir and Madam,

Once again congratulations to your big day! We are glad to hear that we have helped you to start of your life together and that you were satisfied with our services.

We wish you all the best on your common path and may all your dreams come true.

Yours faithfully,

Katarina
Katarina Vlkova
Quality Manager

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Reviewed 2 September 2013

A massive thankyou to Lubos Nemecek at reception and Katerina from the Exe Lounge for such fantastic service and ensuring our holiday went so well.
It was our first time visiting Prague and from the start of the booking to checkout we were treated exceptionally well and are already planning our return.
A lovely hotel in a great location. Yes the Spa is a little small but with such an amazing city to explore we only stayed for a few hours at a time and that was plenty.
I would recommend the hotel to everyone and already have since we returned home.
There will aways be faults if you look hard enough where ever you stay but they were so trivial here that its not worth a mention.

  • Stayed: August 2013, travelled as a couple
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2  Thank Jamesdawson1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina V, Manager at Hotel Kings Court, responded to this reviewResponded 3 September 2013

Dear James,

We are amazed by your fantastic comments and thank you for recognising Katerina and Lubos. I am glad that they helped you to have awesome holidays at the Kings Court.

We appreciate that you recommended our services and we cannot wait to welcome you back again.

With sincere regards,

Katarina Vlkova
Quality Manager

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Reviewed 2 September 2013

This is the best hotel we have ever stayed in, we had a junior suite and it was just great,beautiful room and bathroom,staff very friendly,great location right in centre of Prague. Will come back to this hotel just fantastic!!

  • Stayed: September 2013, travelled as a couple
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1  Thank Lipstick55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina V, Manager at Hotel Kings Court, responded to this reviewResponded 3 September 2013

Dear Madam,

We were delighted by reading your wonderful comments. Thank you for taking your time to post them on this popular website.
We already look forward to looking after you again. Come back to us soon!

Sincerely,

Katarina and the entire Kings Court team

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Reviewed 2 September 2013

This hotel didn't disappoint. We had the spa package with the Junior Suite. Lovely room with a jacuzzi, and very clean as well. The dinner was fantastic, service was fast and the ambience of the Brasserie was lovely with really good music. We will also recommend the breakfast, the choices were awesome, from fruits to good breads and croissants to frozen yogurt and pancakes and.. my personal favorite, the omelette bar where you can have freshly-made omelettes to your specifications. And their cappuccino was very good too.

The staff were very helpful and accommodating. The massages were definitely worth it!

The spa pool with jacuzzi is quite small, but we didn't come to Prague and to this hotel to spend our time at the pool. So it wasn't really a big deal.

  • Stayed: August 2013, travelled as a couple
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1  Thank Glenda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina V, Manager at Hotel Kings Court, responded to this reviewResponded 5 September 2013

Dear Glenda,

Thank you for your lovely comments. We appreciate you took your time to post them on this web.
Please do come back to us soon! We are waiting.

Katarina and the entire Kings Court team

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Reviewed 31 August 2013 via mobile

We booked this hotel through a booking agent 6 months prior to our visit, 2 days before the visit we received an email advising the booking agent had gone into administration without paying the hotel and that our reservation may have been cancelled.
We rang the hotel that evening to check they still had our reservation, however was told to ring back the following morning as they could not check until then. We rang at 9am the following morning and they confirmed and assured us they still had our reservation.
However when we arrived at the hotel the following day we were advised they only had availability for 2 nights & not the 3 we had originally booked. Whilst it was not the hotels fault the booking agent had gone into administration we felt the receptionist dealt with the situation appallingly and nearly brought me very close to tears. Basically we were advised it was not their problem and all we could do was wait to see if there was a 'no show'. They appeared not to be aware of the telephone call made just 24 hours earlier and did nothing to resolve the matter or indeed offer any assistance with finding alternative accommodation. Had we previously been aware they only had 2 nights available & not 3 then we would have booked elsewhere for the full 3 nights.
Luckily, without any assistance from Kings Court, we eventually found a hotel for our third night although we virtually lost that days holiday having to pack, check-out then check- in and unpack again at another hotel!
I would have expected a much better service from a 5* hotel and certainly not the 'couldn't care
less' attitude we were met with!

  • Stayed: August 2013
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Thank Lynn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katarina V, Manager at Hotel Kings Court, responded to this reviewResponded 2 September 2013

Dear Lynn,

I regret you were one of the unfortunate guests whose travel agent had bankrupted only one day prior to your arrival. I am afraid we were unable to contact you prior. Most travel agencies withhold their clients’ data and so we did not have an email or a phone number to call.
Although your reservation had been cancelled, we were luckily able to accommodate you at the discounted rate. Unfortunately the third night got fully booked in the meantime and so we could offer you a room for the first two nights only.
We were unaware of the situation at the time of your call (prior to your stay) and so we had confirmed your booking to you as it was still in the system. Madam, I am afraid we do not hold a record of every guests calling to reconfirm the reservation.
We apologise if our staff were not emphatic enough and I assure you that we will learn from your feedback. We hope that despite your unpleasant experience with your travel agent you were able to enjoy the services and facilities we offer such as the delicious breakfast.

We wish you and your partner all the best in the future and please note that you are welcome at the Hotel KINGS COURT any time in the future.

With sincere regards,
Katarina Vlkova
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Kings Court

Address: U Obecniho domu 3 | namesti Republiky 6, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #45 of 646 Hotels in Prague
Price Range: £124 - £377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Kings Court 5*
Number of rooms: 137
Official Description (provided by the hotel):
Rendezvous with Prague's history, modernity & lifestyle!A historical, neo-Renaissance-style building has been gently and tastefully transformed from the former prestigious seat of the Czech Chamber of Commerce into the contemporary deluxe 5 star Prague Hotel KINGS COURT. Our central Prague hotel opened in November 2009.This Central Prague Hotel provides luxury accommodation in 137 guestrooms, unique conference facilities, including a magnificent ballroom suitable for all type of company events, special occasions & weddings.Our modern Brasserie mEating Point offering French, Czech and International cuisine, boasts all year round operated terrace with beautiful view of Republic Square. Vodka Lobby Bar is a very lively place with an exclusive selection of world's finest Vodkas.SPA KINGS COURT features cozy pool with Jacuzzi, steam room, sauna and fitness.All clients will appreciate free Wi-Fi connection throughout the entire property. The Kings Court Hotel is known as one of the best hotels in Prague, due to its high level of service, beautiful designs and comfortable accommodations. ... more   less 
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