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“Dont get tricked by their marketing ... That place is horrible !”
Review of Hard Rock Cafe

Hard Rock Cafe
Ranked #194 of 5,589 Restaurants in Prague
Certificate of Excellence
Price range: US$1 - US$2
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Special Occasion Dining, Child-friendly, Bar Scene, Groups
Dining options: Dinner, After-hours, Breakfast, Lunch, Delivery, Reservations
Neighbourhood: Stare Mesto (Old Town)
Reviewed 19 June 2014

I heard so much abut famous burgers from this place, but I never went there because I found them a bit expensive (20 $ - for Prague its really expensive). Finally on the special occasion when my friend came to visit us we went there. Service was really nice (that's why I am giving it any points). We got a beer and some drinks - there were fine, but nothing special, maybe except price which was twice bigger than regular pub in Prague. We ordered a veggie burger, cheese burger and some hell burger or so (with jalapenos). We received oily fries, oily onion rings, burgers with grated jalapenos inside (looked like canned), no one asked us how fried we would like them to have (so they assumed that we wanted well-done). After that we waited like 30 mins for a bill... what was worst, all of us felt BAD after them.
I need to add that I am real burger lover, but I think that every other place would be better than this one.
In Prague you can find so many good places like The Tavern, Fine Dish Bistro, Big Mike and many other, so if you think about checking this one - DON'T !

    • Value
    • Atmosphere
    • Service
    • Food
Thank JakubKie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockCafeP, Manager at Hard Rock Cafe, responded to this reviewResponded 2 July 2014

Thank you for giving us your review on your visit to Hard Rock Cafe, Prague,

We are saddened that your experience did not live up to the expectations and word of mouth from other satisfied customers. It sounds like we have not given you the full Hard Rock experience from service, drinks or execution from our excellent food menu which is disappointing at all levels. Please come back and give us a second chance, ask for myself at the host stand and I will show you what we can do! We will rock your world we promise!

Kindest Regards,

Andrew Golding
Operations Manager

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1,519 - 1,523 of 4,050 reviews

Reviewed 18 June 2014

Not been to one before. Liked the environment. The waiter was friendly. Food was good. Average priced. Overall a good experience.

Thank Omer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockCafeP, Manager at Hard Rock Cafe, responded to this reviewResponded 2 July 2014

Dear Fellow Rocker,

Thank you for visiting our Hard Rock Cafe in Prague,

We are excited that you chose Prague to be your first ever visit and hope you see some of our other great destinations all around the world. It pleases us that you received friendly service and good food, let us continue this kick @ss service on your next visits! There is a Hard Rock Cafe in London, Manchester, Edinburgh, Glasgow and Dublin if you fancy one closer to home..

Best Wishes,

Andrew Golding
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

This was our first visit to Prague and unsure of the food etc we decided to try out the hard rock cafe it was such an experience even thou it was really busy in the garden area the staff quickly cleared a table for us to sit down, The food was amazing not to metion the cocktails, the atomsphere was great even the manager of the cafre came out to greet us and talked to us for quite sometime. We were quite amazed by the bill much cheaper than we thought.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockCafeP, Manager at Hard Rock Cafe, responded to this reviewResponded 3 July 2014

Dear Rockers,

We are glad that when you visited Prague you stopped at the Hard Rock Cafe on your travels, it sounds like a great experience you described on our outdoor terrace, you are right it can get busy from time to time due to the fantastic location we offer! The Hard Rock Team do everything we can to ensure your food tastes good, cocktails flow and of course you have the best time including personal touches like table visits, so we are blown away with your feedback. Thanks again and we hope to see you again soon.

Best Wishes,

Andrew Golding
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Where the Cafe is situated is great and we sat out to have our food and drink as the weather was amazing hitting 28 degrees on the Friday.

We had arrived earlier in the day and went out in the evening and ended up staying in the Hard Rock for are meal and a nice few drinks.

The service was excellent and the food was a dream and the drink was also great.

The waiting staff were real friendly and were kept on their toes with all the orders of Cocktails and Beers ;-), we also met the Manager and had a great chat and were so happy with how we were treated and have to say it's different to how I would be treated at home.

The Girlfriend and I had a great night there and ended up staying late enough and went off to walk off all the delicious food.

Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2014

Great food, gigantic desserts, good cocktails and good service- which isn't typical for Prague unfortunately. Would totally go back!

Thank Cristina1409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockCafeP, Manager at Hard Rock Cafe, responded to this reviewResponded 3 July 2014

Dear Fellow Rocker,

Thank you for taking the time to write us a review, you Rock!

We are very pleased that you enjoyed one of our big desserts, it sounds like you indulged into the chocolate brownie, this is a big portion with big flavour that is for sure. We are also pleased that the cocktails also delivered in taste and the service flowed. We look forward to seeing you again in the future.

Best Wishes,

Andrew Golding
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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