Overall, our stay was around 70% quality. The bathrooms in the rooms were lovely, and very clean. However, the rooms weren't consistent with the bathroom. The beds were worn, the walls were marked, the room wasn't cleaned to a reasonable standard, the lockers in the room weren't functioning properly etc.
The staff on reception were helpful and friendly, however the staff on the bar/restaurant were rude and impatient.
A member of bar/rest staff didn't bring our change back from paying a bill "because he assumed it was a tip" - sorry but that's not the way it works. Tips are discretionary on behalf of the payer not the payee. In addition, he began to converse with another member of staff in Czech deliberately before giving us our money so we couldn't understand him. Funnily enough, we didn't give him a tip. Him and the other male member of staff also prioritised their attention on attractive, blonde girls which is pretty poor c/s and quite frankly, ridiculous.
Annoyingly, the wifi didn't work for 1 day and we were pretty much evacuated at 8am because of an electrical error.
The bar (cocktails good; food average) and location were good; having to pay for lockers when they could provide a luggage room for free was not.
Would come back but still needs a bit of work!
- Official Description (provided by the hotel):
- Mosaic House: One house, 1000 memories. We are a place where you can live, relax, mingle, feel, dance, eat, sleep and laugh. We are a community of locals, travellers and free spirits; creative and unique individuals; food lovers and life enthusiasts. We are made of you as we were made for you. We designed private rooms to rest and unwind. We built shared rooms to socialise and experience. We believe that happiness, kindness and empathy combined with eco initiatives and sustainability can take you a long way. Short or long, take a journey with us. Create memories and long-lasting friendships. Become part of our Mosaic & be part of our House. ... more less
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- Also Known As:
- Mosaic House Hotel Prague