When I was searching for a Prague hotel the first thing that caught my eye about the Moods Boutique Hotel was the amazing external lighting in the photograph which I expected to see as I arrived at the hotel. Alas, this was just for the brochure and was a little disappointing not to see in reality. However, once inside the hotel my friend and I were warmly welcomed by an extremely helpful receptionist who, without being prompted, handed us an array of information on what to do in Prague and made sure we knew exactly where we were on the map. The hotel is very stylish - well designed and tres chic. The room itself was very cool - colour changeable mood lighting above the bed and a modern, classy design. The first evening we went to the bar and ordered from the room service menu - steak and fries - but alas they had failed to mention the PEANUT, yes PEANUT, sauce served on the steak. Thank goodness I am not allergic to peanuts, I just don't like them, but this seemed like a pretty serious omission from a menu. We told the front of house staff who duly noted this and said they'd credit our bill. One of the wardrobe doors broke on the first night, was swiftly repaired, but then broke again. We thought housekeeping would notice this when cleaning the room as you would have to shut the door to get through but it remained out of action. No mirrors in the room - only in the bathroom which was frustrating! No hair conditioner provided, just shampoo. Towels were always taken away but not always replaced (we were only given bath towels, no flannels and hand towels on our last night). My friend and I paid for a room upgrade which included (paper-ish) slippers, dressing gown, extra space in the room and a 20 minute Thai massage (no pillow menu to be found!). WARNING - the massage is VERY full on and I found it quite painful. Definitely not for the faint-hearted! Furthermore, not wanting to sound like a prude, but being asked to strip from the waist up in front of the masseuse without being given a towel or a robe was a little intimidating! However, and this is a big however, on the whole the staff were fantastic and nothing was too much trouble. The family who own the hotel laid on fizz and nibbles on the afternoon of new year's eve and were absolutely delightful - really keen to thank us for staying in the hotel and extremely warm and friendly. We were also left a box of truffles in our room, along with the invitation for the new year's eve soiree, which was a really nice touch. Breakfast was always excellent - a large selection of hot and cold foods that was constantly topped up. Hotel is also in a great location - very easy to walk into the centre from here. So... would recommend the hotel in terms of great staff, cleanliness and appearance but perhaps ironing out a few niggles would enhance it (including a warning about the peanuts and massage!!!).
- Official Description (provided by the hotel):
- MOODs will change the hotel scene in Prague with unparalleled service and comfort. This first apple multi media hotel in Prague, will amaze you for sure. Handmade beds from Hästens and 24 hours food and beverage are available to give you a stress free stay. ... more less
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