We thoroughly enjoyed our stay here and had a ridiculously cheap upgrade to a suite that included two free massages. Lovely hotel with very attentive friendly staff who made us feel special and welcome.
- Free Wifi
- Breakfast included
Very modern and classy establishment. Rooms were well decorated and the style of the hotel was to be commended.
Situated in and out of the main city, only 1 minute walk to the main roads and 2 to get to the nearest pub!
However the main takeaway from the holiday was the staff... They could not do enough for us, very helpful, very polite and very good English. Also recommended things to do and would organise events for you over the table if you want them to.
Amazing hotel, will use again.
Thought the hotel was great just what you need for a citybreak. Close to city centre, clean modern, friendly staff, good food. Cant really complain at all, if I ever come back to Prague I would definitely stay there again.
Thank you for taking time to write a review. We are very glad that you enjoyed your stay in Moods. It was our pleasure having you as a guest and we hope to see you again in MOODs in near future!
Hotel was off a main street near downtown. Most attractions walkable. Location was excellent. Hotel is "average" but doesn't mean there weren't good aspects to it. Choose room carefully. Was shown three different rooms and decided on the 3rd which I was charged to upgrade. Understandable. The other two rooms were dark and a bit small. Poor lighting. The view to those rooms was the wall of a building within two meters and a landing full of pigeon poop. Unattractive and sad. My upgraded room had great lighting and was larger. Clean and ample space. Wifi worked fairly well. Shower was ok. The standard European nozzle which if left in its position forced you to be way to close to the wall. No tissues given other than toilet paper. Complimentary water would have been considerate. Breakfast was basic. A few times they were out of items and a slight wait for them to be replaced after asking. Reception was generally kind as was most staff. Found the females to be motivated and friendly whereas the males less so. An example, is a family was checking in and entered the elevator with me to go up to their room. The wife had the baby and baby carriage. The husband had two large wheeled suitcases and a large shoulder bag. The male receptionist didn't offer or even attempt to help. Even though the elevator door would slam shut on them as they tried to exit with all the baggage and a child! Wasn't very helpful or considerate. Would possibly consider staying here again but at the same time wasn't overly impressed to make it a point. Especially at check out, which was a bit chaotic. The rate they were going to charge was higher than they offered. Should have already been inputed into the computer but this failure of communication seems to be an issue at this hotel. Forcing me to run late and barely making my ride to the airport. Left a minute after I arrived. There was no apology for their mistake or attempt. Again, the males.
Thank you for your time to write review and for your comments, that we take very seriously. The most important thing for us is the satisfaction of our guests. So we always try to have the best service as much as possible. With the fact of helping with the luggage and so, we are very glad to do, but in some cases the guests don`t want to. We would like to explain you again about the misunderstanding of charging the rate. You had extended your stay for one night more and we offered you the best rate. You showed us a bit cheaper rate on some other internet website, where the rate was without taxes and breakfast, of which we had already warned you. The rate that we charged you for the extended night was correct, there were no mistakes.
We are sorry about the misunderstanding and on the other hand we hope you had a nice stay in Moods.
Best regards from Moods team
Moods is a lovely boutique hotel very close to the centre of Prague (but far enough away to feel that you are not right in the centre of the tourist area). The staff were very friendly and extremely helpful. Our room was cleaned every day (rooms were clean to a very high standard). The breakfast was excellent. We travelled with two teenagers (they had to have a separate room), But thoroughly enjoyed our stay there. Highly recommend it. Very close to a couple of local bars (if you can put up with the smoking inside) Only downside was the trouble with the apple tv, but we were fully refunded.
Though we've been to most cities in Europe before, it was our first visit to Prague... What a beautiful city! It was the start of Spring and the weather was perfect...but what made our short stay truly memorable was the hospitality and comfort (physical, mental and emotional comfort), we experienced in our Hotel. Not only was it nice, clean and cozy, it was also filled with people who cared about your needs and you got the feeling that they were sincere about their care for their customers. Also has an innovative look and feel... We will surely recommend Moods Hotel to friends!
Dear Minki B,
We are so happy, that you have a good impression about Prague and especially about our hotel, service by the first visit to Prague. We are truly grateful for your positive comments about our staff, that were able to make your stay enjoyable and memorable. Your nice words are big reward for all our team.
Thank you so much.
Best regards from Moods Team.