We were referred to this hotel by the booking agent hotelsprague.cz when we could not get the hotel we selected on Trip Advisor. We were delighted in every way with the accommodations, the location, and the service we received.
When we were considering the hotel choices we thought "spa" aspect was something we did not intend to use. But when we saw the lovely spa and were offered the incredible discounts to guests, we both had our first massage with hot rocks. Amazing. Helene's son is the masseuse and he is fabulous. He works at the Four Seasons as well. We strongly recommend you try these services.
A great plus is that the family owns a restaurant just blocks from the hotel. Breakfast is included and they threw in an amazing discount on all other food and beverage. It became our local pub as well and the family and friends of the owners were very friendly when we stopped in for our evening nightcap! We ate dinner there two of our four nights in town. The fact that we returned for our last nights' meal should tell you something of the quality and value. Everything was fresh and very well prepared.
You can't ask for a better location. The hotel and restaurant are situated between the main square and the Charles Bridge you can walk anywhere staying in the desirable tourist locations.
The facilities are great. The spa and the restaurant are in the underground rooms of Old Prague (old buildings underground). Arched rock walls just seem to speak the history. Spending time in rooms that are over 700 years old really puts things in perspective.
The hotel is essentially three apartments. We had more space in our room than most people have in city apartments! Everything was recently updated and clean. And with so few guests, our hosts had lots of time to help us. They arranged our transportation and assisted with all communications.
The booking agent also provided us transfers to and from the airport. The cars were clean, the drivers nice, and the rate competitive.
We travel a lot and had heard Prague was great. We will definitely return and the Hotel & Spa Carolline is our new home there.
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