we booked this hotel through one of the web-sites, paid for it month in advance, one week before our stay we have been told that the owner has changed and we will have to pay again for this hotel. we wanted to cancel our stay but we were told by the hotel that even if we cancel - full rate will be taken from our account - so we went there.
the hotel was close to city centre and this would be the only one good point to go there
hotel is a 4 star hotel but I would give them only 1 star, the room was dirty, carpets need replacement, no views from the windows, we had room 505 on the last floor and all we could see it was a wall and roof of the church
bathroom sink was blocked and to drain water we had to wait good 5 minutes, shower was a disaster – for 4 days I could not wash my hair as water was going on the walls rather the person who was taking the shower, water was dripping – not good water pressure
we didn’t have breakfast in the hotel as I read bad review on trip advisor before, hotel didn’t look friendly – there are plenty of good bars around – including Irish pub just behind the corner ;-))
one morning cleaning lady just entered our room without knocking – and we were still in bed!
the other day after all day walking around Prague we came back to our room and noticed the door has not been locked by cleaning lady so everyone could enter our room and take whatever was inside - nightmare
at the checkout we were asked by receptionist to pay again for this hotel, they were other people checking out at the same time – all of us refused and we showed them our bank transfers that we already paid for this hotel already
I can see other comments and plenty of people complained as they had to pay twice for the same room - which for me was one big fraud
- Official Description (provided by the hotel):
- : In an ideal location for visiting Prague in absolute comfort in the heart of the Jewish Quarter 30 m away . from the Spanish Synagogue, 3 minutes walk from Namesti Starometke, 100 m. from Via Pariska, famous for its beautiful art nouveau buildings and the shops of the most prestigious brands in the world, housed in a liberty building of 1908, the Hotel Caruso, with new Italian management, offers elegant interiors and well furnished, rooms equipped with every comfort, minibar, safes, free Wi-Fi, flat screen satellite TV, direct dial telephone.The breakfast buffet, including delicious sweets mostly home-cooked, with cheese andItalian salami and Czech, salads and fruit, definitely represents the added value of the hotel.The bar offers an excellent espresso coffee ,a wide range of cocktails and Italian wines.A fine restaurant with excellent Italian cuisine is located in the cellar , where it is possible to book half-board with fixed menu or a la carte. ... more less
- Reservation Options:
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