Staff is very helpful and goes out of their way to make your trip a pleasurable one. I needed to change a reservation and they said they can do it easily on the spot too. As there were not many people staying, I got a double room instead of a single room, so quite spacious. You have your own keys to the apartments and then your individual room.
The hostel is easily accessible by public transport, about 10 minutes to the nearest underground station and just 15 to the Old Town. There are grocery stores very near (2 minutes walk max) and you have a cafe just next door.
If you want to go down the pub though, go down town, Zizkov isn't the prettiest area and does not have specialty pubs for example.
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