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“Great Service!”
Review of Gray Line Prague

Gray Line Prague
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US$13.27*
and up
Prague's Little Venice: Sightseeing Canal Cruise
Ranked #158 of 506 Tours in Prague
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Attraction details
Recommended length of visit: More than 3 hours
Owner description: With Gray Line Prague you have an excellent opportunity to learn something about Prague, its history, monuments and the most famous places in the Czech Republic. Our professional guides are able to perform all of our Prague tours in 6 languages (English, French, Spanish, German, Italian and Russian). We can also offer you tickets to boat cruises along the Vltava River. Don't miss the opportunity to visit one of the most beautiful cities in Europe through our Prague tours! We also offer Prague airport transfers and group transportation services.
Shepperton, United Kingdom
Level Contributor
148 reviews
49 attraction reviews
common_n_attraction_reviews_1bd8 55 helpful votes
“Great Service!”
Reviewed 30 August 2013

I booked a return hotel transfer from the airport to Prague's Old Town via Expedia. I was very pleased with the service in both directions. The drivers were friendly and the transport was comfortable. At the airport I had to wait 15 minutes and then I had a private car that took me directly to my hotel. On the way back the driver was there only 5 minutes after the time I'd requested and again I was taken to the airport quickly and arrived there in plenty of time. I would use this service again next time.

Visited August 2013
Helpful?
Thank DawnEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review, 4 September 2013
Dear Customer, thank you very much for your review. It was our pleasure to provide this service and we very glad that you were satisfied with our car and driver. Wish you all the best. Kind regards, Karel / Gray Line Czech Republic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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503 reviews from our community

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Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Finger Lakes, New York
Level Contributor
284 reviews
23 attraction reviews
common_n_attraction_reviews_1bd8 121 helpful votes
“Not worth the price; find another way to see Prague”
Reviewed 29 August 2013

Took Tour #2 in mid-August from the kiosk at the end of Wensceslas Square, and unfortunately found this to be the worst Gray Lines tour we have ever taken - and we've used their services all over the world so our basis of comparison is more than adequate.

Our first annoyance is that the tour left from one point, and then unceremoniously ended at another point, with little description from the guide of how to get anywhere once she was finished. Guests fled at the end, and the tour guide was not successful in describing how to return to Wenscelas Square. But there was a most excellent restaurant nearby, so we concluded the tour on our own with a great lunch prior to a wandering trip back to our flat.

Once our guide (who "usually did tours in Italian and German, not English", according to her own words) discovered that ~10 passengers spoke German and only 3 spoke English, she effectively forgot about using English during her comments. We found ourselves looking out the back window of the tour bus to see where we'd been, since that's when she usually remembered to lapse into English for a few rushed comments.

Her most offensive behavior, however, was at the beginning of the walking tour, when she made fun of the Americans (in German) for not purchasing (at noon) as much beer to drink as the Germans before we started an extended walk through the castle area of Prague. She was obviously not smart enough to realize that, although English might be the preferred language, guests may also understand enough German to know when a guide is being insulting. So North Americans are not drunks; why is that a problem? Her comments left an extremely bad impression that she could not overcome during the walking tour.

This might be a good tour; the castle area is beautiful and has a lot of stories attached to it. Oh, and lots of stairs in order to get back to where the buses collect everyone before the last few stops. But that's the only reason this review is not rated TERRIBLE - the beauty of the castle area. But we were turned off and needed to translate a lot of things for ourselves.

In sum - this was not worth the price, especially if the tour guide is not capable of speaking the guests' language and focuses on the majority at the expense of the minority of her guests. That's a large part of what we pay for, and Gray Lines did not meet the minimum requirements in this instance.

Find another tour company; there are enough of them in Prague.

Visited August 2013
Helpful?
1 Thank westlakeroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review, 4 September 2013
Dear Customer, I do not know where I should start my reaction of your review. On the one side, thank you that you wrote these lines because it reflects our work from clients. On the other side it is absolutely negative and you could clearly write - terrible tour. I do not agree with you only with one thing - the end of tour. It is our intention that almost all our tours finish in the center of city. Unfortunately, I have to admit that the rest of your review was very unpleasant for me and our company. It is absolutely disgusting to make a fun from clients in foreign language and forget to provide comments in requested language. Dear Customer, I deeply apologize for our guide. We identified her and we will have very serious talk to her. I am very disappointed, as you, from her behavior and I hope that we will have some opportunity to show you our professional level in the future. Kind regards Karel / Gray Line Czech Republic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
68 reviews
24 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
“Grayline tours Prague part 1...not that good”
Reviewed 19 August 2013 via mobile

Booked the grand city tour for today with changing of the guard. 4 of us on tour. Australian, Korean and Irish. Guide told us a lot both of prague history and about himself....it seemed. His own opinion seemed to express itself a lot more frequently than the facts.... The changing of the guards .. PART OF THE TOUR THAT I PAID FOR.. we could not wait for as the crowds would get into the church and therefore be not as good for us when we get there. We seemed to be a hindrance on his (the guides)day as he was as he told us professionally in the tourism industry for 18 years. He didn't practice very well the skill of waiting for tourist to finish taking photographs before moving on. We went into a capuchin monastery which was a plus not expected originally and the guide was repetitive in telling us this. A knowledgable guide but his skills in imparting it and guiding tourists (even though he has 18 years doing it) could be improved I feel. A good tour if all parts were given ( changing of the guard) and given a better guide, I would recommend it as it covers a lot of places and information.

Visited August 2013
Helpful?
Thank Irishguy353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review, 27 August 2013
Dear Customer, thank you very much for your feed back of your visit in Prague. Unfortunately, it was not very positive for us but we should accept these words with humility and try to find how we can improve our business. I agree with you that it is not acceptable that our guide were talking about himself and express his own opinion. I have talked with our guide and explained him how to manage with our clients. I apologize for that. I would like to explain you why you could not stay all the time for the changing of the guards. Sometimes we do it that we make changing of guards shorter and go directly to cathedral. But only if clients agree. Because it is their tour and we are here for them. I hope that you will satisfied much more in your next visit of Prague. Wish you all the best. Kind regards, Karel / Gray Line Czech Republic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Central Florida, Florida
Level Contributor
28 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
“Terrible Gray Line English tour of Prague - take Sandemam free tour instead”
Reviewed 10 August 2013

Took Gray Line tour of Prague involving bus, walking and boat. Picked up at hotel by nice driver who stopped at other hotels too. Picked up guide our guide (Tomas) and was so disappointed by the guides minimal command of English and preference for and better command of French that I took out my guide book to do the understand where we were, what we were seeing and try to understand the significance of it. There was NO attempt to put anything in historic context and he (Tomas) spent most of the time speaking in French, which he was clearly more comfortable speaking than English. The only good part of the tour was the boat ride. There the guide/captain imparted lots of information very clearly.

Shadowing our group were red shirted Sandman guides who spoke English very well and were very giving with lots of information. This tour is free / tips only and was clearly the way to see the city on foot.

Visited August 2013
Helpful?
Thank Joan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review, 27 August 2013
Dear Joan F, thank you very much for your review. Unfortunately, it was very negative review and I would like to apologize on behalf of our company. I do not know why our guide wasn´t able to speak English and why he did not get you enough historical context. I will find him and ask him for his explanation. I promise you that I will do all my best to change that and I hope that I will have a chance to show you our professional level next time. Wish you all the best. Kind regards Karel / Gray Line Czech Republic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Italy
Level Contributor
66 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
“Worst experience in Prague”
Reviewed 12 July 2013

We booked through our hotel a full day excursion to Karlovy Vary. We were seven people sitting on the minibus, three of us, three Greeks and a girl. They had assured a guide that spoke Italian but we suddenly realised that her Italian was very poor since she read few words from Google translator. Well, we understand English, we thought, it doesn't matter. But this was only the beginning.
After two hours we reached a Skoda garage in the outskirts of Marianskè. The girl got off saying goobye to the driver and the guide. We were quite puzzled and a bit annoyed... it was not a normal situation... Then the girl immediately called us back, she got on the bus again and talked in Czech with the driver. Her car wasn't ready and she had to wait to pick up it!
So the guide finally opened her mouth saying that we would have stopped in the city centre for a while to have a rest. At this point we all became very angry and said that we would lke to go to Karlovy Vary because we didn't need any stops and first of all because we didn't pay for the girl's picking up car!( She was so silly to admit the truth that she needed a lift to the garage again !!!!!!!)
We argued a lot...so the bus driver made her get off and we left her in Marianskè. We took another hour to reach Karlovy Vary ( it's about two hours from Prague and we took more than three instead!) . We made them our official complaint but neither the guide nor the driver gave excuses or apologized. I tried to phone to the Gray Line company but the driver even stopped my call through his own mobile!
Karlovy Vary was amazing but the guide was terrible... very few and poor explanations in English too!
Neverthless lunch was good and we had a nice time strolling around the city.
We left Karlovy Vary at 17.10 and at 19 we were in Prague.
Their Gray Line kiosk was closed so we complained a lot in our hotel. It was not just for the money (more than 200 euros) but because they pulled our legs and they could have said "sorry" at least! Their behaviour was not correct and fair.
Thanks to our concierge we had a complimentary transfer back to the airport and excuses from Gray Line manager but never more with this company.

Visited July 2013
Helpful?
1 Thank Grey12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrayLinePrague, Director of PR at Gray Line Prague, responded to this review, 16 July 2013
Dear Gray 12, dear customers, the headline of your review is very sadness for me and I am very disappointed that it happened. I truly understand you that it was not very pleasant trip and small mistake made another mistake and unwillingness of communication brought unhappy situation. There are some points which we discussed in our company and we will try to avoid the same mistakes.Dear customers, we strongly hope that you will give us another chance to show you our professional level of our business. I wish you all the best. Kind regards Karel / Gray Line Czech Republic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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