Our experience here was probably one of the most unpleasant hotel/travel experiences my husband and I have ever had while traveling together. During breakfast which is served in the basement of a local restaurant, we had placed our jackets on the seats and went to get breakfast from the buffet, however another guest (possibly from another of the hotels that serve their breakfast there) had either not seen this or decided to ignore it when he placed his bag at our table, when he returned he decided screaming at us in a full room in a language we didn't understand was the way to solve the problem, it was quite embarrassing and upsetting, I called a staff member who to came to see what the situation was, she had no idea what to do so she went and got another staff member who just shrugged at us, we asked to see the manager who then told us she didn't care.
We left the breakfast as we were far too uncomfortable to eat there after the experience and went to the front desk to lodge a formal complaint, however the front desk is actually for another hotel (Hotel Metamorphis) and this was not possible. They called the owner for us and we explained to him the situation and that we will not have breakfast in that restaurant again as we found it uncomfortable and embarrassing. He offered no solution and no apology.
It is understandable that this is a difficult situation to solve, after all it is another guest at fault and not the hotel staff itself, however, we received no apology from any staff member and we were not refunded for the breakfast we didn't have, both of these things would have made us feel better about our terrible experience and our stay at this hotel.
- Official Description (provided by the hotel):
- High-class residence in a quiet street in the heart of Prague is just a 1-minute walk from Old Town Square. The spacious, air-conditioned rooms offer free Wi-Fi and overlook the historic Tyn Church. ... more less
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