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“Fantastic hotel, outstanding service”

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Le Palais Art Hotel Prague
Ranked #37 of 649 Hotels in Prague
Certificate of Excellence
Ireland
Level 5 Contributor
46 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Fantastic hotel, outstanding service”
Reviewed 29 March 2008

My wife and I have chosen Le Palais Prague based on TripAdvisor reviews. The number and contents were highly positive.

The hotel is located in a quiet residential area within a walk distance to the main attractions. The service is impeccable. The rooms are very spacious, comfortable and well decorated.

It was a memorable stay. We strongly agree with most reviewers.

  • Liked — clean, comfortable and excellent service
  • Disliked — smoking is allowed at least at one restaurant
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Breno G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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938 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
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  • Any
English first
Los Angeles
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 March 2008

I have never felt the urge to write a hotel review before (despite hundreds of stays for pleasure and business), but our experience at Le Palais was so tremendously positive that I feel compelled to share it with other travelers.

First, my e-mail exchanges with Tereza (reservations manager) in advance of our trip were informative, courteous and remarkably prompt, notwithstanding the time difference.

Second, upon check in, we were generously upgraded to the Balcony Suite, an absolutely beautiful and huge suite, exceptionally well furnished and appointed in all aspects (including Bulgari bathroom products, heated bathroom floor, and even complimentary mini bar!).

We took advantage of the brand new spa, which was tranquil and refreshing, and my wife and I had a couples massage with two terrific and extremely pleasant masseuses.

The complimentary full breakfast had everything one could ask for--from fresh squeezed juices, to an excellent selection of pastries and breads, to every kind of hot breakfast imaginable. Dinner at the restaurant was nothing short of haute cuisine--flawlessly prepared, highest quality food.

Perhaps more important than all of the above, however, was that the service from everyone we encountered at the hotel (guest relations manager, reception, doormen, concierge, bellmen, waiters, spa, etc.) was absolutely impeccable--surpassing even Four Seasons level, which is no easy task. In fact, on the subject of Four Seasons, we had initially booked to stay at the Four Seasons Prague, and--in part because of reviews on this site--changed our reservation to stay at Le Palais. Having experienced Le Palais, and having popped into the Four Seasons while walking around Prague, we were absolutely thrilled that we selected Le Palais.

In short, our stay there ranks among the two or three best hotel experiences we have ever had, and I would recommend it unreservedly to other travelers.

  • Liked — Room and Service
  • Disliked — No Complaints
  • Stayed March 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank DFG7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paris
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 March 2008

very nice hotel ! I spend a nicely week end in end of august. everything that you can expect from a 5 star hotel ... and even more !

for exemple :

- the mini bar is free and has a large range of selection !
- the staff is always here to help you when you need.
- the staff is so friendly
- they think about all the details.
- the breakfast is perfect ! fresh, and nicely presented with some suggestion menu...
- clean and calm...
- ... etc ... etc...

to finish I'll say that the price is very low compare to the quality !

  • Liked — the sense of details of everything
  • Disliked — the expensive internet access
  • Stayed August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ludo_Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ireland
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 March 2008

This is a good hotel but I don't know if it's quite at the superluxury end of the market that some seem to think it is

Good points first:

Very friendly and helpful check in staff, bar staff, spa staff
Lovely views from the restuarant
Very nice spa, sauna and steam room facilities
free, if limited, minibar

But then I would expect things like this from a 5 star hotel

Bad points
It's far from the action - even the metro is 10 mins walk
Breakfast staff don't seem to know or care what's going on - I asked for something and it never arrived, and I wasnt alone in this. It's 3 star service at best, certainly not five star, and the food itself isnt that exciting either
Rooms are not very big - perhaps the suites are bigger but the standard rooms are quite cramped for a 5 star hotel
TV options also poor - no movie channels, only BBC world and CNN on TV - admittedly movies can be obtained from reception, but it seems odd
Internet is very expensive - unnecessarily so in such a cheap city - why not have complementary wireless for guests?
Little things which I would take for granted in a 5 star are missing - conditioner in the bathrooms and in the Spa changing areas, dental kits etc
I also had a problem when I paid as I booked in Euro but had to pay in Czech currency - when I checked my credit card statement the amount was higher than I thought it should have been. The hotel said this was Visa's problem for using a different exchange rate, but in a nutshell I was charged an extra 50 euro for not having paid in cash.


Le Palais does a lot of things very very well but to my mind it doesnt live up to many of the other Tripadvisor reviews.

  • Liked — The Spa/Sauna
  • Disliked — location and poor breakfast service
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank jvr1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 18 February 2008

My wife and I are just back from a long weekend in lovely Prague. Some general tips first; if you are going in wintertime bring warm clothes (hat, scarf, long underwear etc), zero degrees feels like minus twenty in Prague. Book a guide (for instance try [--]. The site is Norwegian but you can see the number on the first page. Peter, the guide is half czeck and very knowledgeable. Then to the review. We booked this hotel based on the marvelous reviews found here and got disappointed. Not in terms of staff and service which is first class but the hotel needs refurbishing. The furniture and carpeting are tired and stained. Our room was so sprayed with airfresher/perfume that we had to air out for the whole day to manage to sleep there. Its also so far from the historic sites that you have to go by taxi for ten minutes. A relevant metro stop is a short ten minute on foot away. We had a massage treatment in the Pure Spa which was fantastic. Recently refurbished and wonderful. The relax area was fair enough but quite small and hadn't been upgraded like the rest of the spa. Its unisex. Some people in swimsuits, some nude. We paid Eur 250 per night for a superior room which was quite small to be frank. We were greeted by a half bottle of Bohemian sparkling at arrival and the minibar is free - both very nice gestures. To conclude we got tired of taxirides to town and got curious about alternative hotels so we checked out the Four Seasons which is right by Charles bridge. It was 15 Eur less! No free minibar but still... Seemed like a nobrainer to move. We were not let down by the FS. See my other review of that. The Palais is quite simply grossly overpriced.

  • Liked — bathroom
  • Disliked — wunderbaum smell in room
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank pickyman2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wiltshire, England
Level 5 Contributor
94 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 18 February 2008

Was expecting better after reading other reviews and checking out hotel website. Nothing was really 'wrong' but equally I didn't feel a 'wow' factor.

Breakfast was a shambles, you could wait up to 15 minutes to be seated, even though the restaurant was half empty, you would then wait for the staff to clear/set the tables - not what one expects at a 5* hotel.

It is also a real hike to the center, this didn't create to many issues for us, but do be prepared for a 20 minute walk - and that us at a brisk pace!!

  • Liked — Beautiful building
  • Disliked — Didn't live up to expectations
  • Stayed October 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TTravel71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 16 February 2008

The reviews of this place are so good that we felt they couldn't be true. But they are! Went to Prague for a Valentine's Day break and stayed four nights here. Booked a basic deal at a good rate on Expedia and then upgraded through e-mails with the hotel.

The "Executive" room deal afforded us a splendid big room and marble bathroom with underfloor heating that was a treat when Prague was so cold out. We also had free wifi for the laptops and a free minibar to pillage. I loved the comfy big bed too.

Everyone with whom we interacted gave great service. If we had any quibble about anything, it was attended to immediately with a smile. We could easily access the hotel's Merc and driver for trips about town, at a good price, and that was handy in a very hilly city in cold weather. It was particularly handy when our flight arrived two hours late and transport straight to a warm and cosy bed was waiting.

We ate in the hotel one night and were very happy with the food and extremely happy with waiting staff. Other nights we ate out and the concierge managed hard-to-get reservations for us. I'm a bit embarrassed to be enthusing so unreservedly but I liked this hotel a lot!

Prague was great too, btw.

  • Liked — efficient wifi and everything else
  • Disliked — can't think of a thing
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank dglambeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Le Palais Art Hotel Prague

Property: Le Palais Art Hotel Prague
Address: U Zvonarky 65/1, Prague 120 00, Czech Republic
Region: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #37 of 649 Hotels in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Le Palais Art Hotel Prague 5*
Number of rooms: 72
Official Description (provided by the hotel):
Built in 1841, restored from 1888 until 1897, the luxury Le Palais Art Hotel is a striking example of Belle Epoque architecture. The historic ornamental stucco and magnificent wall paintings help to create an unforgettable impression. A special atmosphere can be found in the spacious rooms and suites at our luxury hotel in Prague. The intimate size of le Palais (72 rooms) guarantees a different approach to our guests, a personal, refined approach in every single detail. This attention to the details, the personal touches and guest oriented assistance distils in a uniquely Italian artistic atmosphere. ... more   less 
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