For those that don't like to read long reviews, here is the summary...
The hotel is advertised as 5 star. I didn't think so as the room was too small and apart from the bathroom, too basic. However, you note I have still given a 5 rating...this is because of the service. Especially in the restaurant and especially in the evening. Flawless. And the food is fine too. The spa is ok. Basic facilities, no pool, but a good range of treatments.
Ok so the detail.
Room - we were on the 4th floor of 4. The room was a weird triangular shape and was kind of small. I think most premier inn rooms would be this size or bigger. The bed was good and the duvet was in two pieces so great if you suffer from your other half stealing it! A complimentary mini bar with water, coke, beer and wine refilled daily. The TV was old but in my book if you go to Prague and moan about the TV, then you've kind of missed the point. Bathroom was very nice although also on the small side (for a "5 star").
Spa - steam room, sauna and large hot tub. Some aroma showers and a relaxation area. What it was missing was a swimming pool.
Other hotel facilities - free wifi throughout the hotel and it was pretty quick and reliable, There is a gym on the bottom floor next to the spa with a good range of machines. I found it too be quite warm in there though as the heat was transferring in from the spa. It could do with a little updating too as there were a couple of tvs in there, but no music to aid your workout.
Restaurant - this is where the hotel was superb. Good choice of food in the morning and plenty of people running around looking after you. A very pleasant experience.
We had evening meals included in our package and had vouchers to use each night for which we had a separate menu. All choices we made over the 4 days were excellent. High quality food although heavy on the meat for some I guess! As good as the food was, the service was at least on the same level. Special mentions to Mirek, Tomas and Kevin who were very professional and kind. A true dining experience.
Other than that, the service at reception were very polite and helpful.
Location - this is not right in the middle of the city, which I guess is either a good or bad thing depending on your preference for peace & quiet or liveliness. The tram/metro service is pretty close though and the walk to it is not so bad. The trip to the more touristy areas took 20-30 mins by tram depending on which side you wanted to go to.
Overall, I would recommend this hotel. And Prague is a fantastic city to visit.
- Official Description (provided by the hotel):
- Built in 1841, restored from 1888 until 1897, the luxury Le Palais Art Hotel is a striking example of Belle Epoque architecture. The historic ornamental stucco and magnificent wall paintings help to create an unforgettable impression. A special atmosphere can be found in the spacious rooms and suites at our luxury hotel in Prague. The intimate size of le Palais (72 rooms) guarantees a different approach to our guests, a personal, refined approach in every single detail. This attention to the details, the personal touches and guest oriented assistance distils in a uniquely Italian artistic atmosphere. ... more less
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