We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“5 star service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Le Palais Art Hotel Prague
Ranked #54 of 646 Hotels in Prague
Certificate of Excellence
Reviewed 15 April 2014

For those that don't like to read long reviews, here is the summary...

The hotel is advertised as 5 star. I didn't think so as the room was too small and apart from the bathroom, too basic. However, you note I have still given a 5 rating...this is because of the service. Especially in the restaurant and especially in the evening. Flawless. And the food is fine too. The spa is ok. Basic facilities, no pool, but a good range of treatments.

Ok so the detail.

Room - we were on the 4th floor of 4. The room was a weird triangular shape and was kind of small. I think most premier inn rooms would be this size or bigger. The bed was good and the duvet was in two pieces so great if you suffer from your other half stealing it! A complimentary mini bar with water, coke, beer and wine refilled daily. The TV was old but in my book if you go to Prague and moan about the TV, then you've kind of missed the point. Bathroom was very nice although also on the small side (for a "5 star").

Spa - steam room, sauna and large hot tub. Some aroma showers and a relaxation area. What it was missing was a swimming pool.

Other hotel facilities - free wifi throughout the hotel and it was pretty quick and reliable, There is a gym on the bottom floor next to the spa with a good range of machines. I found it too be quite warm in there though as the heat was transferring in from the spa. It could do with a little updating too as there were a couple of tvs in there, but no music to aid your workout.

Restaurant - this is where the hotel was superb. Good choice of food in the morning and plenty of people running around looking after you. A very pleasant experience.
We had evening meals included in our package and had vouchers to use each night for which we had a separate menu. All choices we made over the 4 days were excellent. High quality food although heavy on the meat for some I guess! As good as the food was, the service was at least on the same level. Special mentions to Mirek, Tomas and Kevin who were very professional and kind. A true dining experience.

Other than that, the service at reception were very polite and helpful.

Location - this is not right in the middle of the city, which I guess is either a good or bad thing depending on your preference for peace & quiet or liveliness. The tram/metro service is pretty close though and the walk to it is not so bad. The trip to the more touristy areas took 20-30 mins by tram depending on which side you wanted to go to.

Overall, I would recommend this hotel. And Prague is a fantastic city to visit.

Room Tip: Having only stayed in one room it's hard to comment! But I think a room with a view over the cit...
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank phizco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alena K, Guest Relations Manager at Le Palais Art Hotel Prague, responded to this reviewResponded 18 April 2014

Dear valued Guest,
Thank you very much for taking the time to share your experience on Tripadvisor about Hotel Le Palais, especially for such detailed comment. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that we thank you.

We really appreciate your nice comments about the service and our staff.
We will transmit your comments to our entire team who always appreciate words of praise!
We are glad to hear that you can recommend Le Palais as a destination point for travellers to Prague.

We look forward to accommodating you again!

Yours sincerely,
Alena Kornilova
Guest Relation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (981)
Traveller rating
Traveller type
Time of year
Language
  • More languages

203 - 209 of 981 reviews

Reviewed 8 April 2014

I was spoiled by this hotel. Free mini bar... What? Free? Fantastic service... Breakfast excellent. Limo service from the airport excellent. 2x a day they my room. Plus the mini bar was always being replenish

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank crazytripman13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

After careful research of the hotels in Prague my partner and I chose this hotel due to its proximity to the centre of the city and the excellent Spa and fitness centre advertised on its website. We booked 4 nights to ensure we could have a mixture of tourism and relaxation. On arrival we checked in and were casually informed that the SPA / fitness centre was closed for renovation, although massages were still available. . We had not been pre warned and were extremely disappointed. No alternative was offered to us, i.e. a deal with a sister or local hotel to use their Spa. Nor were we offered any upgrade to "soften the disappointment" Indeed when we entered our room there was an apology card stating that they hoped that we would accept their "gift" as an apology - 2 apples and 4 toffees... I'm not joking. I booked a "deluxe" room - the bed was rock hard, the tv was from the last century and for a 5 star hotel not to offer satellite tv was amazing. BBC World was all the UK channels on offer. The bathroom was very nice with a wonderful heated floor.
On the positive side the restaurant staff were delightful, very professional and friendly.
Overall the hotel experience was disappointing and to not be informed prior to travelling that the SPA was out of order was very unprofessional on their part,
I will chose elsewhere to stay if I return to Prague again.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank DW1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2014

This is a lovely boutique hotel in Prague. The hotel is an old Palace, and has been very tastefully refurbished with lots of brass sculptures and the the original features. It also has a vey personal feeling with the staff very welcoming. There is shuttle to the centre but it is easily reached by tram or taxi.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank smoothie84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2014

Our experience at Le Palais reflected much that has already been said in the positive reviews here. The staff are the highlight of this hotel and were faultless in their manner - always respectful, cheerful, helpful and happy to oblige in any way they could. The tour on arrival was very helpful in making us feel at home and we made good use of the bar menu - the G&T's will remain in my dreams for some time and their soups are utterly delicious. I stopped having soup anywhere else, since nothing could live up to Le Palais. The restaurant food was first class - meat that really melted in the mouth, full of flavour. We were very well attended during our meal and were treated in a way that made us feel special and valued. Of all the places in which we ate in Prague, nothing came close to the food at Le Palais.
We had a smallish double room, but it was adequate in size and very nicely decorated and the bathroom was lovely. The bar and library were lovely areas in which to sit and enjoy a peaceful drink or bite to eat and the sculptures, large and small, scattered around the hotel brought great joy to behold. They added a very special touch and made me smile.
A treatment in the spa was very enjoyable, again with attentive and friendly service.
In a peaceful area, the hotel was a nice respite from the busier parts of town at the end of the day. The complimentary minibar was also a refreshing and welcome change.
Use of the hotel car to and from the opera was super, taking away any anxiety about weather or finding taxis.
This hotel was a perfect base from which to explore Prague, with the highest level of friendly and helpful support from staff. We would certainly return here if visiting Prague again.

Room Tip: ours was the 'superior' double room - presumably the smallest, with only one chair, so if tw...
See more room tips
  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sue J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2014

Stayed here for our 30th wedding anniversry for a long weekend. From the moment we arrived till the moment we left, we enjoyed our stay. The location is great, not too far out, but far enough to ensure peace and quiet. The room we had (a double) was not huge, but very very comfortable, lovely bathroom and great facilities, including a free mini bar. The public rooms are lovely and also comfortable. Breakfast was a huge choice and very well prepared. BUT the biggest factor to us was the friendly attitude of the staff. Without fail they were warm, helpful and attentive. Nothing was too much trouble and we felt looked after at all times. I thoroughly recommend this hotel, it was great!!

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bagsyboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

Just returned from a weekend at the wonderful Hotel Le Palais. We had a very enjoyable time in the City and found the hotel and staff excellent. Nothing was too much trouble and they made us feel very special. Had a very enjoyable meal in the hotel restaurant on our first night, attentively waited on by Mirek and Thomas, who both went to so much trouble to explain the food available and the wine options.

All of the staff were very polite and helpful and in particular the Breakfast staff, who waited patiently for us to finish our very leisurely breakfast as we worked our way through the varieties on offer.

Would thoroughly recommend this to anyone wishing to visit Prague.

Three Ladies from London

  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Anne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Prague hotels
Mala Strana (Little Quarter)
Alchymist Grand Hotel & Spa
Stare Mesto (Old Town)
Hotel Paris Prague
Hotel Paris Prague
#51 of 646 in Prague
2,080 reviews
Nove Mesto (New Town)
Art Deco Hotel Imperial
Art Deco Hotel Imperial
#47 of 646 in Prague
3,030 reviews
Show Prices
Show Prices
Show Prices
Nove Mesto (New Town)
Boscolo Prague, Autograph Collection
Nove Mesto (New Town)
Art Nouveau Palace Hotel
Praha 5
Hotel Julian
Hotel Julian
#24 of 646 in Prague
1,714 reviews
Show Prices
Show Prices
Show Prices

Been to Le Palais Art Hotel Prague? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Le Palais Art Hotel Prague

Address: U Zvonarky 65/1, Prague 120 00, Czech Republic
Region: Czech Republic > Bohemia > Prague
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style:
Ranked #54 of 646 Hotels in Prague
Price Range: £78 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Le Palais Art Hotel Prague 5*
Number of rooms: 72
Official Description (provided by the hotel):
Built in 1841, restored from 1888 until 1897, the luxury Le Palais Art Hotel is a striking example of Belle Epoque architecture. The historic ornamental stucco and magnificent wall paintings help to create an unforgettable impression. A special atmosphere can be found in the spacious rooms and suites at our luxury hotel in Prague. The intimate size of le Palais (72 rooms) guarantees a different approach to our guests, a personal, refined approach in every single detail. This attention to the details, the personal touches and guest oriented assistance distils in a uniquely Italian artistic atmosphere. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Travel Republic (UK), HotelsClick, Evoline ltd, Ebookers, getaroom.com, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Le Palais Art Hotel Prague reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing