My wife and I stayed at this beautiful hotel in December 2008 for 4 days on our honeymoon. Even before we got there, I had emailed the hotel with some queries and I received very quick answers, advice and information from Petra who could not have been more helpful!
The hotel arranged for our pickup from the airport and on arrival we were greeted by name and with an upgrade to the Balcon Suite! The room was the best I had stayed in, 2 rooms, a bedroom and seperate lounge. Everything in the room was complimentary (mini bar, Nesspresso machine etc) and was supremely comfortable. The bathroom was also excellent, big bath and big shower.
The restaurant was very good, breakfasts were well cooked and there was a good choice. We had one evening meal there which was also good (this meal was included with our stay) but would have otherwise been very expensive.
The spa facilites were good, steam room and sauna were hot and the jacuzzi was also up to standard. The downside was the huge cost of the spa treatments. Even for a regular massage you were looking at nearly £100, a similar massage in a good quality UK spa would be under half of that.
That brings me onto the minor problems with the hotel. The 'extras' such as laundry, pressing, spa and room service were horrendously expensive. Room service in particular, where you had to pay a charge of £13 to have the food delivered to your room BEFORE you actually ordered anything, was unforgivable. I have stayed at some of the best hotels around the world and this was the first that charged anywhere near that amount. Laundry was charged at an extra 50% if heaven forbid you wanted it done on a weekend, and as the hotel refused to supply an ironing board in room, I would have expected the pressing to either be cheap or complimentary. It was neither. If you do not normally use these services then fine, but we wanted a massage and one evening a cosy night in with some food, but would not pay these over inflated prices.
However, do not let this put you off. We had a wonderful time here, and the staff were excellent, very polite, friendly and helpful. We will definitely stay here again.
ps: Location wise, it was only a 10 minute gentle stroll from the top of Wencelas Square and not as some would have you believe miles and miles from the centre of Prague.
- Official Description (provided by the hotel):
- Built in 1841, restored from 1888 until 1897, the luxury Le Palais Art Hotel is a striking example of Belle Epoque architecture. The historic ornamental stucco and magnificent wall paintings help to create an unforgettable impression. A special atmosphere can be found in the spacious rooms and suites at our luxury hotel in Prague. The intimate size of le Palais (72 rooms) guarantees a different approach to our guests, a personal, refined approach in every single detail. This attention to the details, the personal touches and guest oriented assistance distils in a uniquely Italian artistic atmosphere. ... more less
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