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“Great location, average hotel.”

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Hotel Ambassador - Zlata husa
Ranked #332 of 650 Hotels in Prague
London, United Kingdom
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great location, average hotel.”
Reviewed 7 July 2013 via mobile

Definitely not 5 star- not even 4. We were slightly mid-sold as we were after a hotel with a fitness centre. There isn't one- which isn't what we were told by e-bookers

The air- con doesn't work. It is centrally controlled apparently but they gave us a fan instead which is ok.

Most 4/5 star hotels have LCD tv- the ones here look like from the 90s. Everything looks old and place needs a re-vamp.

Location is great though. However, most hotels in Prague are relatively central so let this not be the USP if you thinking of this hotel.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank C1ause
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartkova, Director of Sales at Hotel Ambassador - Zlata husa, responded to this review, 22 July 2013
Dear Guest,
Thank you very much for sharing your experience in our hotel on this website and I happy to hear that you liked the stay at the Ambassador Zlata Husa hotel.

In regards of your comment about the flat screens, I would like to inform you that most of rooms have flat screens. We are planning to update the rest in the near future.

We are looking forward to welcoming you back during your next visit to Prague!
With best regards from Prague,

Stanislava Bartkova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
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LON
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 July 2013

Really happy with our choice of hotel in Prague!
Central location, great value, walking distance to all attractions, friendly service, great rooms, beds, shower, cleanliness - really couldn't find fault here. Breakfast was above average too! Would definitely recommend !

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank TRAMPAS76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartkova, Director of Sales at Hotel Ambassador - Zlata husa, responded to this review, 22 July 2013
Dear Sirs,

Dear Guest,

Thank you for choosing our hotel Ambassador Zlata Husa for your recent stay in the Czech Republic.

I very happy to hear that our staff made your stay enjoyable. As well as I appreciated very much your nice comments about the hotel.

We will be very happy to welcome you back at our property again.

All the best
Stanislava Bartkova
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 June 2013

nice view from the balkony, very bright room, responsive staff, nice but not very various breakfast and poor choise of welcom drink (apple juice or sangria in a small glass) no air conditioner in the room, furniture is quite shabby,the bed is not very comfortable and there were no curtain or smth in the bathroom so the floor is always wet.
But the worst thing happened last night, we found two big cockroaches in the bed!!!! one of theme were creeping on my skin, and than we found spider on the wall, if you stay there don't look under the bed, I think something could attack u.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Elizavetta A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartkova, Director of Sales at Hotel Ambassador - Zlata husa, responded to this review, 1 July 2013
Dear Madam,

It was with regret that I learned of your negative experience at our property.
Our goal is to deliver the perfect service and we all very much regret that we did not succeed. We appreciate the feedback and will discuss them with housekeeping and also all staff members involved to make sure that this will not happen again in the future.

But be sure, as the mentioned beetle was not cockroach, which is confirmed by hygienic control. This is a ground beetle of the tree from the street, a hygienically safe bug which hides from heat in air-conditioned rooms. During the night they enter buildings which attract them with cold through windows.
There is no need to use chemistry against them.

I regret that we were not able to meet your expectations and sincerely apologize for this.

With regards,
Stanislava Bartkova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Praha
Level Contributor
105 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 18 June 2013

I had a couple of treatments in the hotel spa. The facilities are very nice and posh. The receptionist is friendly. Prices are high but that´s not surprising. After your treatment you get a pot of green tea. Unfortunately the actual treatments weren´t memorable and on both occasions I was unlucky enough to be served by a lady who neither smiled nor talked. It was obvious she was not enjoying her work and couldn´t be bothered to fake it either. I will therefore not revisit.

Stayed December 2012, travelled solo
Helpful?
Thank DPraha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartkova, Director of Sales at Hotel Ambassador - Zlata husa, responded to this review, 1 July 2013
Dear Daniela,
Thank you very much for sharing your experience about our Spa & Wellnes Centre on this website. I use this chance to apologize for the few details that were not up to your expectations.
I have passed your comments to our head, we can focus on those for improvement.

Once again, thank you for your valuable feedback and we are looking forward to welcoming you in our hotel again. Do not hesitate to contact me next time directly on sales@ambassador.cz.

With best regards,
Stanislava Bartkova
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 June 2013

We have spent a lovely night with my girlfriend at the Ambassador hotel. I really loved our luxurious suite and a bottle of sparkling wine to my birthday. Location is just perfect to get to the party area and night clubs and bars. We had a great time in the heart of Prague !

Room Tip: Main square
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Martin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartkova, Director of Sales at Hotel Ambassador - Zlata husa, responded to this review, 22 July 2013
Dear Guest,

Thank you for taking the time to post your comments here on tripadvisor.
It is great to hear you have enjoyed our birthday present for you and you had a great time during your stay .

Thank you for choosing our hotel and we hope to welcome you here again soon.

With best regards,

Stanislava Bartkova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague
Level Contributor
182 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 17 June 2013

This hotel is suppose to be retro styl old school luxury hotel. But do not be mistaken. This is old school hotel which used to be famous once - long time ago and from that time till now, there were no reconstructions, or modernisations whatsoever. Lets say, that from outside it is not a problem. Hotel is right in the middle of bursting Vencelsav sqauare, where you cannot recognize one building from another, but inside looks the hotel "tired" and old. Rooms are equiped with "so called" classy old school furniture, in fact cheap style which is suppose to look retro. Elevator what was that ? I was wondering why I did not get a keys instead of card to acces to my room :).

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kaka3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartkova, Director of Sales at Hotel Ambassador - Zlata husa, responded to this review, 22 July 2013
Good morning,

I am very sorry to read your negative responce. To admit - yes you are right, we are historical building nearly 100 years old. I must say that we keep the decoration of our rooms in style Art noveau and we are also planning a complete refurbishment of our furniture. We will be happy to show you the result next year when we will hopefully be able to welcome you back to the hotel.

With regards,
Stanislava Bartkova
Director of Sales
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Overland Park, Kansas
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 June 2013 via mobile

Although the hotel is well-located in the heart of the city, the lack of air-conditioning for our two-day visit was inexcusable. The bed is extremely hard (no box springs) and the shower is beyond tiny. The room was clean, no problem there. But anyone giving this property four stars is delusional or smoking something I'd like them to share with me!

Stayed June 2013
Helpful?
1 Thank KCTiger75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bartkova, Director of Sales at Hotel Ambassador - Zlata husa, responded to this review, 22 July 2013
Dear Sir,
It was with regret that I learned of your negative experience at our property. It was a pleasure to learn that you enjoyed our location and the surroundings.
With regards,
Stanislava Bartkova
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Ambassador - Zlata husa

Property: Hotel Ambassador - Zlata husa
Address: Vaclavske namesti 840 / 5, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Casino Hotel in Prague
#45 Spa Hotel in Prague
#227 Luxury Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Ambassador - Zlata husa 4*
Number of rooms: 162
Official Description (provided by the hotel):
Art Nouveau style building - Hotel Ambassador - Zlata Husa***** is located in the city center on the pedestrian zone of famous Wenceslas Square boulevard, surrounded by renowned historical and cultural monuments as well as a commercial district, department stores, luxury shops and a large number of private restaurants, cafes and clubs. Tastefully furnished comfortable rooms are all air-conditioned, they have private marble bathrooms with Jacuzzi bath and separate shower. All rooms are equipped with minibar, SAT TV, direct dial phone with voice machine, free wi-fi connection, safety deposit box and hairdryer. ... more   less 
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Also Known As:
Hotel Ambassador Zlata Husa
Ambassador Zlata Husa Hotel
Top Hotel Prague
Prague Top Hotel

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