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“Good location”

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Hilton Prague Old Town
Ranked #88 of 646 Hotels in Prague
Certificate of Excellence
Reviewed 3 August 2011

Good location for walking about the city. Hotel was clean, bar was nice, breakfast was quite good and very fresh.

  • Stayed: July 2011, travelled with friends
    • Value
    • Sleep Quality
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Thank Englishdreams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Manager at Hilton Prague Old Town, responded to this reviewResponded 11 August 2011

Dear Guest with nick Englishdreams,

thank you very much for your positive review, the whole team is happy that you liked your stay with us and we all look forward to welcome you back.

Kind regards,

Miroslav Pijak
Front Office Manager

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2,447 - 2,453 of 3,312 reviews

Reviewed 29 July 2011

This was one of the best trips we've had in Europe. The hotel had some of the best service that I have ever seen. The location is perfect for whatever you have planned while in Prague. We will be going back soon. My wife loved her birthday gift.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
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Thank CaliDgaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Manager at Hilton Prague Old Town, responded to this reviewResponded 11 August 2011

Dear Guest with nick CaliDgaf,

thank you for great review, this is something I wish to read every day :), more importantly we all in our hotel are happy the you and especially your wife enjoyed the stay with us.

We will be very happy to have the opprtunity to welcome you back in the future,

Kind regards,

Miroslav Pijak
Front Office Manager

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Reviewed 29 July 2011

We stayed at the Hilton Old Town between 18-21 July, 2011. We had booked it thru WWW.CLICKITBOOKIT.TRAVEL where we had got an amazing rate. Note: there are 2 Hiltons in Prague. One is the Hilton or Hilton Congress. The other is the Hilton Old Town. The Hilton Old Town is the one that you should be looking out for.

Location: Close to the railway station- well you could actually walk it to the hotel from the station. It would take you about 20 mins but with luggage this could be an issue. If you want to take a cab from the station, the cab should not cost you more than 200 Krowns (Czech currency). The cabbies will start by asking for 700 Krowns. You can bargain with them. So now you know! One more invaluable tip: DO NOT change your Euros/GBP/USD at the station as they will charge you a commission of 18%. (Yes, 18%!) In any case most establishments including cabbies take Euro. The exchange rate is around 23 or 24 KC to 1 Euro

The hotel is also at walking distance from the extremely popular square of the old town, Charles Bridge, Parizska (the most expensive designer street in Prague) and basically everything else which is worth seeing. We walked all the way from the hotel to Castle town too. Its very easily do-able.

In a nutshell- Great Location!

Rooms: Our room was quite nice. We had booked a triple. It was large enough to accommodate 3 persons and quite spacious. We were in room 729. Service is good as should be in a 5 star hotel. The room has tea/coffee making facilities as well as a safe box.

Reception: Very efficient and quick. Well informed and helpful.

Breakfast: Excellent breakfast is laid every morning. A bit repetitive but really if you are laying out everything every day, it is bound to be repeated!

Internet: If you use the two computers provided near the reception area, then it is for free. If you wish to use Wifi in your room then you would end up paying Euro 10 per HOUR.

Travel services: You could book your tours at the hotel travel counter. The Grand Tour includes Castle town, Lesser Town, Charles bridge and Old town and this is your best introduction to Prague.

The Hilton Old Town is a great hotel and we would certainly stay here again and again!

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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Thank ViraatRaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Manager at Hilton Prague Old Town, responded to this reviewResponded 11 August 2011

Dear Guest with the nick ViraatRaj,

thank you very much for your detailed and very positive description of our hotel, team and location and for considering our hotel as "Perfect place to stay in Prague". We try to work hard and always improve and we are happy, that our efforts bring fruit and our guests enjoy the stay with us.

Best regards from Prague,

Miroslav Pijak
Front Office Manager

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Reviewed 28 July 2011

We really enjoyed our stay here. The entire hotel was very clean and within walking distance of all the major attractions and historical sites. The service was excelllent: transport to airport, hotel restaurant, breakfast, etc. Our room on the executive floor was large and stocked with various amenities as well as fresh fruit each day. The bathroom was quite roomy and very welll equipped. All in all-a great recommendation.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank larryncarol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Manager at Hilton Prague Old Town, responded to this reviewResponded 11 August 2011

Dear Guest with the nick larryncarol,

thank you very much for your positive review of our entire hotel and services. We are happy, that you enjoyed your stay with us and will be pleased to welocme you back one day.

We wish you only good travelling experieces.

Miroslav Pijak
Front Office Manager

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Reviewed 28 July 2011

Best thing about the Prague Old Town is the staff! They were very friendly and quite helpful. The rooms were nice. They are currently upgrading carpet etc in the rooms (which will help). The executive level lounge was great--food was very good and staff were very helpful. The only issue we had (which front desk staff fixed immediately) was the internet access. Having to use a separate code for each device and then having a time limit to the codes was a bit tedious--especially with a couple of laptops, 2 ipads, and a wifi phone. If possible, allowing multiple devices to log into one code would be much easier. Other than that we had an absolutely great time in Prague and enjoyed the hotel too.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Thank Bkwinstin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Manager at Hilton Prague Old Town, responded to this reviewResponded 11 August 2011

Dear Guest with nick Bkwinstin,

thank you very much for your review, especially for the praising words about our hotel team. i am always happy to share such a words on team meetings. We try to do our best for our guests and your words are sign for us, that our efforts can make the difference.

We will be happy to welcome you back.

Kind regards,

Miroslav Pijak
Front Office Manager

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Reviewed 26 July 2011

We stayed there for only 2 days, and was a wonderful stay. All staff speak English fluently and are always cheerful and helpful. The room is so clean and spacious with a really nice view. The hotel is within a walking distance to the city center. Breakfast was soooo yummy and a huge variety of food and drinks.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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1  Thank RaniaMagdy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Manager at Hilton Prague Old Town, responded to this reviewResponded 28 July 2011

Dear Guest with nick RaniaMagdy,

I am so happy to read your review after busy day in the work. Honestly, this was very nice end of my working day today. We all in the hotel are very happy, that you enjoyed to be with us and we will be very happy to have you back in the future.

I wish you only nice travel experiences.

Kind regards from Prague,

Miroslav Pijak
Front Office Manager

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Reviewed 24 July 2011

We frequently stay at Hiltons at least twice monthly, and this is the most disappointing Hilton worldwide by far-because of the staff practices. The checkin person uprated our room rate and did not honor what we had prepaid. The location was ok, on the very outer boundary of Old Town Prague. The service in the executive lounge was outstanding and did not match that of the front desk, by any means. It is clear that this hotel is interested in bottom line revenue versus hospitality, especially compared to all other Hilton chains. Be wary of your stay here, and be adamant about your prepaid hotel stay rate if so (and currency conversion was not the issue here).

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank toothdoctor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Manager at Hilton Prague Old Town, responded to this reviewResponded 28 July 2011

Dear Guest with nick toothdoctor,

thank you very much for your comments about the stay with us. I am happy to learn, that you overall liked our hotel and executive lounge team.
In terms of rate switching reception, I do not unfortunately have the whole picture, what happened and can only assume, and that I do not want.
I can ensure you, that my team members does not switch rates based on their decisions. From my experiences, what very often happens is, that guest bookes and prepays for 1 person, but for a check in arrives with partner. Obviously, rate for 2 persons is a bit higher, than for 1 person, so after changing number of guests in the reservation, the rate increases automatically, but as said, I cannot know, if this was the case.
If anything needed to check or investigate, please do not hesitate to contact me.

Best regards,

Miroslav Pijak
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Prague Old Town

Address: V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#38 Family Hotel in Prague
#51 Business Hotel in Prague
#72 Romantic Hotel in Prague
#77 Luxury Hotel in Prague
Price Range: £87 - £327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Prague Old Town 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the in the centre of Prague’s most desirable attractions. Its proximity to the oldest parts of the city offers guests the option to fully explore the surrounding area including Old Town Square, Wenceslas Square and Charles Bridge. The hotel has over three hundred well-appointed guest rooms offering high quality accommodations and contemporary interior design, including non-smoking and accessible rooms. All rooms have been carefully refurbished to offer state of the art facilities with contemporary styling and sumptuous furnishings. Prague’s stylish dining spot, Zinc Restaurant features modern European cuisine with Asian flavours is recommended by the Michelin and Gault Millau guides. In its art deco inspired interior, Zinc lounge & bar seats over 70 people. Zinc lounge & bar serves specialty coffees, snacks with Asian flavours and tempting selection of cocktails. The new Prague meetings & events facilities form a great location for a successful business or leisure event in Prague Facilities include twelve meeting rooms as well as the Dvorak Ballroom, which can host up to 340 people. Other facilities include free access to Health & Fitness Center for hotel guests, 24 – hour Room Service, high-speed internet access, with a choice of a wired or wireless connection (Fee applies), underground parking (Fee applies), laundry services, business center, concierge and limousine services. The hotel was awarded with: Certificate of Excellence TripAdvisor 2015 One of Top 35 hotels in middle Europe, awarded by readers of Conde Nast Traveler Awards 2013 One of Top 25 Luxury hotels in Czech Republic, TripAdvisor Travellers Choice Awards 2014 Restaurant Zinc - TripAdvisor Travellers Choice Awards 2014 ... more   less 
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Also Known As:
Hilton Prague Old Town Hotel Prague
Hilton International Prague
Prague Hilton

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