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“good for holidays excellent for business meetings”

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Hilton Prague Old Town
Ranked #92 of 648 Hotels in Prague
Certificate of Excellence
Reviewed 14 February 2014

It is a very good Hilton in term of rooms, breakfast and restaurant. Much better than many other Hilton as know.
We just has a 3 day sales meeting with a group and all was perfect. equipment and meeting room, breaks...
I appreciated the staff attitude and the reactivity each time we had special needs. We had some specail request in term of food as some attendees need vegan or muslim food. We had imediate positive answer with smile.
Only negative remark was the 25€ per day for internet which a old fashion policy of Hilton. GM needs to be informed that all hotels provide internet for free for a long time as they consider that it is like the TV which is provided for free in each room. I remember when some hotels was offerening a choice between rooms with bathroom and rooms with only a lavabo.
I used the fitness every day. Small but good equipment. I did not use the swimming pool which is very small (a few meters) just for a bath with friends. I did see any person using it.

  • Stayed: February 2014, travelled on business
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1  Thank JM D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded 17 February 2014

Dear Sir/Madam,
Thank you for staying at the Hilton Prague Old Town and sharing your nice comments and recommendation with other travelers on Tripadvisor platform.

We understand how important is good service and quality to our guest therefore I gladly read, that we were able to exceed your expectations in terms of meeting facilities, rooms, restaurant offer and service provided by the Team.

Regarding your internet comment, I would like to add, that that we provide free Wi-Fi in the lobby, restaurant, bar, health club and Executive lounge and also offer free internet on two computer stations, located just behind the concierge desk as a free alternative to the paid service in the rooms.

We hope to welcome you back soon to make your either business or leisure stay enjoyable.

Kind regards from the Golden city of Prague,

Miroslav Pijak
Front Office Manager

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1,723 - 1,729 of 3,293 reviews

Reviewed 13 February 2014

We stayed for four nights at the Hilton. Easy check in and opted for the upgrade. The staff are really helpful and very friendly, the staff in the executive lounge are really lovely and gave us some great ideas of where to visit. Rooms are a great size and really clean, bed was really comfy and got a great nights sleep every night. Gym and pool are a great added bonus to an already great hotel. Right next to old town Prague which is a great city with lots to explore and plenty of history. We had such a good time in Prague and staying at the Hilton made our visit to Prague even better, we would definitely stay here again.

  • Stayed: February 2014, travelled as a couple
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1  Thank ShaJHuddersfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded 17 February 2014

Dear Sir/Madam

Thank you very much for your nice review.

I was happy to read, that you very much enjoyed your stay with us, the room facilities and comfort, together with cleanliness, helpfulness and friendliness of our Team Members. I was very proud to share your comments with them.

I would like to thank you again for your feedback, and hope to welcome you back to Hilton Prague Old Town soon.

Kindest regards,

Miroslav Pijak
Front Office Manager

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Reviewed 12 February 2014

The Hilton in old town Prague is perfectly located for everything.The Hotel is excellent and the staff fantastic. prague was an exciting place to visit, would reccomend it to anyone. The cost of food and drink in Prague is far less than in the UK.The public transport system is easy to use and very cheap.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Lee F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded 17 February 2014

Dear Sir/Madam,

Allow me to thank you for staying with us and the very nice review of our hotel.

I was delighted to read, that our facilities exceeded your expectations, and you found our hotel excellent and team fantastic. We all look forward to welcoming you back in our property in the near future.

Warm greetings from the team at Hilton Prague Old Town,

Miroslav Pijak
Front Office Manager

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Reviewed 8 February 2014

Very nice property with great location. Rooms are good size, very clean and modern. Staff are very pleasant and helpful. Has a nice fitness center. The Executive Lounge is nice, but was very crowded when I visited in August (a peak season). Location is great; close to Old Town Square and other attractions, lots of public transit options close-by: several tram stops, a block from the Namesti Republiky subway station, a block from the Masarykova Railway Station (a commuter station) and a short cab ride from the Hlavní Railway Station (the main station). The Palladium shopping mall is across the street behind the hotel if you need to re-supply. Lots of restaurants and bars in the immediate area. Hotel has a car service; worth arranging for an airport pick-up.
BOTTOM Line: A fine choice, but worth comparing nearby hotels; several similar chains have properties in the immediate area and are all likely to operate at the same standard.
NB: the dry cleaners a few doors away from the hotel will do wash and fold in addition to dry cleaning

  • Stayed: August 2013, travelled as a couple
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1  Thank Davidwatts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded 11 February 2014

Dear Sir/Madam

Thank you very much for your nice review.

I was happy to read that you enjoyed your stay with us, the guestroom’s comfort and cleanliness, our fitness center, Executive lounge facilities, and in particular the helpfulness and friendliness of our Team Members.

I would like to thank you again for your feedback, and hope to welcome you back to Hilton Prague Old Town soon.
Kindest regards,

Miroslav Pijak
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2014

The hotel is in easy reach of the olde town square and many other attractions.
The staff in the hotel are very helpful, polite and efficient. They recommended and booked tours, restaurants and airport taxi.
The breakfast was really good, plenty of choice, good quality and the staff are friendly & helpful.
The executive lounge was a really good way to wind down after a busy day sight-seeing and also a good meeting place for a drink before heading out for the evening.
Couldn't fault it at all.

Room Tip: The executive rooms are more expensive, but worth the extra to get the larger room and executive lou...
See more room tips
  • Stayed: December 2013, travelled with family
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1  Thank kazza_cy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded 11 February 2014

Dear Sir/Madam,

Thank you for using facilities and service of the Hilton Prague Old Town hotel during your visit to Prague. We are very proud that you enjoyed our location, Executive lounge facilities, our breakfast offer and quality and we are very happy to read your praise of Team, which make us all feel welcomed and well cared for.

I hope, we will have opportunity to welcome you back soon.

Kindest regards,

Miroslav Pijak
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2014

We just returned from a lovely weekend in Prague and wonderful stay at this Hilton. The location was perfect. Being in old town we could walk to everything, even the castle. Yet, it was still easy to get to by car as well. Our check in was fairly smooth. The woman checking us in was in training and forgot to tell us about our breakfast options and the executive lounge plus our keys had issues and little things like that, but we have been the new employee at some point, so no big deal. I am sure in time she will be as wonderful and charming as all the other employees we encountered. We loved that we were upgraded to beautiful corner room. It was spacious, very clean and very comfortable. We were welcomed with tasty sweet treats and a plate of fruit which made for a gracious welcome. The only flaw I had with the room was the lack of an electrical outlet in the bathroom. Although it is equipped with a hair dryer and an outlet for a shaver, there is no where to plug in a curling iron or straightener. A bit of bummer if the weather did a number on your hair while sightseeing!! Our biggest compliment goes to the executive lounge. It is a cozy space, with tasty nibbles throughout the day and a very nice "happy hour" in the evening. However, more than then food and drinks, it was the friendly service and attention to detail that wowed us. When my wine glass got low, there was Adriana with a big smile asking me if I needed a refill. When hubby got up for another Campari and soda, there was Adriana with an opened bottle of soda ready to pour for him. And when we needed recommendations for a restaurant, she came through with flying colors and a reservation for that evening. Being Diamond members, we have experienced many executive lounges, and by far she is one of the best!! Breakfast at the hotel was included for us, so not sure of the cost, but it was quite good. There was both hot dishes...eggs made to order, bacon, ham, potatoes etc.. As well as cold meats, cereals, breads etc. (Hubby's favorite was the honey from the honeycomb!!) Needless to say a little something for everyone! Service was friendly and good as well. Overall, we truly enjoyed our stay here. It made our wonderful visit to a beautiful city all the more special and we look forward to coming back!

  • Stayed: February 2014, travelled as a couple
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2  Thank Snormy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded 11 February 2014

Dear Sir/Madam.

Thank you for choosing Hilton Prague Old Town during your visit to the Czech Republic, and for taking the time to share with us your very kind feedback regarding your stay.
It was indeed a pleasure for me to note that you liked our location, our facility and you spent a nice weekend in Prague. I would also like to thank you for highlighting the overall service provided by the Executive lounge team, especially by Adriana. Rest assured that I have already shared your positive comment with her as well as the rest of the managers.
I very much appreciate your understanding regarding your experience during the check-in. I can confirm that indeed we do have couple of new team members who are currently still in training. I am confident that next time you will be check-in it will be a smooth process. As for your past experience, please accept my apology.
I am happy, that we contributed to your enjoyable visit to Prague, and I hope we will have the opportunity to welcome you back again to our property in the future.

Kind regards from Prague,

Miroslav Pijak
Front Office Manager

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Reviewed 5 February 2014

Excellent accommodations, within walking distance to all sights in the Olde Town. The staff was extremely helpful and courteous. The room was spotless and fresh every day. The Executive Lounge was quiet and relaxing, a good way to wind down the end of the day with a glass of wine. Put this hotel on your to-do list!

  • Stayed: February 2014, travelled solo
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this reviewResponded 11 February 2014

Dear Sir/Madam,

Thank you very much for choosing Hilton Prague Old Town for your visit of Prague.

It was indeed a great pleasure to learn that you were very with our location, hotel facilities and service. I would like once again to thank you for taking your time to write the comment and I am looking forward to welcome you back to Prague in the near future.

Warm regards,

Miroslav Pijak
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Prague Old Town

Address: V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Family Hotel in Prague
#51 Business Hotel in Prague
#72 Romantic Hotel in Prague
#82 Luxury Hotel in Prague
Price Range: £99 - £360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Prague Old Town 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the in the centre of Prague’s most desirable attractions. Its proximity to the oldest parts of the city offers guests the option to fully explore the surrounding area including Old Town Square, Wenceslas Square and Charles Bridge. The hotel has over three hundred well-appointed guest rooms offering high quality accommodations and contemporary interior design, including non-smoking and accessible rooms. All rooms have been carefully refurbished to offer state of the art facilities with contemporary styling and sumptuous furnishings. Prague’s stylish dining spot, Zinc Restaurant features modern European cuisine with Asian flavours is recommended by the Michelin and Gault Millau guides. In its art deco inspired interior, Zinc lounge & bar seats over 70 people. Zinc lounge & bar serves specialty coffees, snacks with Asian flavours and tempting selection of cocktails. The new Prague meetings & events facilities form a great location for a successful business or leisure event in Prague Facilities include twelve meeting rooms as well as the Dvorak Ballroom, which can host up to 340 people. Other facilities include free access to Health & Fitness Center for hotel guests, 24 – hour Room Service, high-speed internet access, with a choice of a wired or wireless connection (Fee applies), underground parking (Fee applies), laundry services, business center, concierge and limousine services. The hotel was awarded with: Certificate of Excellence TripAdvisor 2015 One of Top 35 hotels in middle Europe, awarded by readers of Conde Nast Traveler Awards 2013 One of Top 25 Luxury hotels in Czech Republic, TripAdvisor Travellers Choice Awards 2014 Restaurant Zinc - TripAdvisor Travellers Choice Awards 2014 ... more   less 
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Also Known As:
Hilton Prague Old Town Hotel Prague
Hilton International Prague
Prague Hilton

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