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“Overrated”

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Hilton Prague Old Town
Ranked #94 of 649 Hotels in Prague
Certificate of Excellence
Houston
Level 6 Contributor
353 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 423 helpful votes
“Overrated”
Reviewed 15 June 2014

We were told that this was one of the nicest hotels in Prague, and felt as though we had been totally misled. While the lobby area, bar and main-floor restaurant are all very nice, we got to our room to find an air-conditioning unit that would not cool the room to a comfortable level when we were trying to sleep, even when set at the lowest temperature and maximum fan setting. There is very little counter space in the bathroom, and it is impossible to take a shower without getting water all over the bathroom floor because of the way the glass shower curtain is installed.

Our room faced an office building, so we had no view. Even though the room was designated as a non-smoking room, there were cigarette burns on the lavatory, along with an unpleasant odor coming from the lavatory. Electric outlets do not work consistently (at least with converters).

The breakfast, which was included in our room rate, was excellent, although the egg/omelet cook seemed a little irritated by the patrons, especially when a number of them were in line.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gene T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, 19 June 2014
Dear Sir/Madam,

Allow me to thank you for staying with us and sharing your review of our hotel.
I am very glad to read, that you enjoyed the atmosphere of our lobby, restaurant and bar and that you liked our breakfast offer.
On the other hand, I was very sorry to learn, that we did not entirely meet your expectations. Please accept my deep apology for any shortcomings experienced in terms of room comfort and room functionality. Rest assured, that this is not our usual standard and your comments were followed up by the respective department heads. I also would like to mention that that we value our guest’s feedback as it allows us to continuously monitor the level of service offered and improve up on it. It is regretful that you did not contact us while staying with us as we could have rectify the shortcomings and ensure you have an enjoyable stay. Therefor I would like to invite you to contact me on Miroslav.pijak@hilton.com if there is anything we can do now to restore your faith in our hotel.


Kind regards from Prague,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Chicago, Illinois
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 June 2014

Staff was excellent. Room was excellent. Good location, only a few blocks from the center of old town prague. Conveniently located to some good places to eat. Note to travelers, don't take the subway to the old Town Prague stop. It's not even close. Take the subway to the Namasti Republicy stop. Five minute or so walk from the train station, but kind of through a sketchy area.

  • Stayed April 2014, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Claudea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, 16 June 2014
Dear Sir/Madam,

Thank you for your feedback regarding your recent stay in Hilton Prague Old Town.

It was indeed very nice to learn about your satisfaction with our location, rooms and especially with our Team.

I thank you again for taking the time to share your comments about our property, and I look forward to welcome you back soon.

Sincerely Yours,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level 5 Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 14 June 2014

My wife, 3 year old daughter, and I spent 4 days and 3 nights in this hotel. I can't say enough good things about it. The hotel is in a great location within a 10 minute walk of the train station, 10 minutes to the old town square, and about 20 minutes to Charles Bridge.

Pros
Great location
Unbelievable staff
Great Executive Lounge. Full breakfast with eggs, bacon, sausage, and typical European meats and bread. Evening snacks and complimentary cocktails
They have the comfortable Hilton beds. Not the typical hard European beds.
A great indoor pool for the kids to swim

Cons
I can't really say there are any except the executive lounge cocktail hour has limited appetizer selection. If you love Brie cheese then you will be happy.

If you are not Gold or Diamond with with Hilton Hhonors I recommend upgrading to the Executive rooms for access to the lounge. The breakfast and complimentary drinks, beer, and cocktails are worth the extra money.

I highly recommend this hotel for family travel and the city of Prague for family travel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank svadle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, 16 June 2014
Dear Sir,

Allow me to thank you for staying with us and sharing your very nice review of our hotel.

I was delighted to read, that our facilities exceeded your expectations, you found our team friendly and helpful, our beds comfortable, you enjoyed our prime central location. We are all proud that we contributed to your pleasant family stay in Prague.

We look forward to welcoming you back in the near future.

Warm greetings from the team at Hilton Prague Old Town,

Miroslav Pijak
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv
Level 4 Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 13 June 2014

We booked this hotel for 5 nights for a visit to Prague. The hotel is superbly located walking distance from the old city and major tourist attractions, as well as trams and metro.

The rooms are clean, service is impeccable. The staff are friendly. The breakfast is excellent with a wide variety of different choices. The concierge staff were extremely helpful and patient with all of our requests, and we felt very good about our stay.

The only caveat -- smoking is allowed in the lobby, to which we're unused. The lobby is full of smokers, and the smell carries throughout, making it difficult to spend time in the lobby, where wifi is free. Wifi is available in the rooms, but is expensive.

Otherwise, we highly recommend this hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daphne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, 17 June 2014
Dear Sir/Madam,

Thank you very much for staying at the Hilton Prague Old Town Hotel while visiting the Czech Republic and for sharing your review.

I was delighted to read, that overall you had a comfortable stay with us, that you remained highly satisfied with the service provided by our Concierge team and that you enjoyed our central location, room cleanliness and breakfast offer.

However, I truly regret and apologize for the fact, that your stay was not faultless due to the smoke, as you described in your review. I would like to inform you, that although we limited in the past the amount of smoking rooms to only one floor and our restaurant and bar is fully non smoking, we divided the lobby to smoking and to non-smoking parts to satisfy both, smokers and non-smokers.

We will be looking forward to hosting you in our property again in the future.

Sincerely Yours,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newnan, Georgia
Level 4 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 June 2014

My husband & I stayed here to celebrate my birthday from 6-8June. Exceptional staff; welcoming and helpful. Clean Rooms. Strong a/c, water pressure. Limited tv cable channels but was out sightseeing so thats ok. Would def recommend and stay here again. About a 25min ride from airport to hotel. Did not use Hotel offered transportation as I had less expensive arrangements through another company that I will also be leaving a review for..so check out my profile for that information.
Shout out to:
Giulio Corra from the Reservation Dept
Barbora Klapetkova Concierge

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MDR718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, 16 June 2014
Dear Madam,
Thank you for celebrating your birthday at Hilton Prague Old Town and sharing your nice comments with us.

We understand how important is good service and quality to our guests therefore I gladly read, that we were able to exceed your expectations in terms of hotel’s location, room comfort and service provided by the Team, in particular Giulio and Barbora. I will be very happy to share your words with the all my colleagues.

We hope to welcome you and your husband back soon.

Kind regards from the Golden city of Prague,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2014

We spend 5 days at Hilton Prague Old town. The location is convenince, just outside the Old Town. The airport shuttle stops only 50 meters from the hotel. Prior to arrival, the hotel sent welcome emails and general description of the attractions of Prague. Staff is courtesy and helpful. Room is clean. I recommend this hotel for travellers

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Jason88Vancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, 16 June 2014
Dear Sir/Madam,

Thank you for choosing Hilton Prague Old Town for your stay in our city and for your recommendation.

It was indeed very nice to read your feedback regarding your recent stay and we all are happy that we met all of your expectations.

I thank you again for taking the time to share your comments about our property, and I look forward to welcome you back soon.

Sincerely Yours,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tustin, California
Level 5 Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 7 June 2014

We upgraded our room to the executive level per advice from another Trip Advisor review and were glad we did, as other travelers we met complained about small rooms looking at the wall next door, while we had a spacious room with two windows. The staff here was extremely helpful and courteous. We were tired when we arrived and opted for a light dinner in the bar and were surprised by how good the food was! It is a short walk to Old Town Square and other attractions, yet far enough from the busiest streets to be quiet.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
miroslav_pijak, Front Office Manager at Hilton Prague Old Town, responded to this review, 16 June 2014
Dear Sir/Madam,

Thank you very much for deciding to spent your Prague visit with us at Hilton Prague Old Town and we appreciate your kind review.

I am certainly very pleased to learn you were completely satisfied with our facilities and service and we all are proud we contributed to your pleasant stay.

We will be very happy to have you staying with us again in not too distant future.

Warm regards,

Miroslav Pijak
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Prague Old Town

Property: Hilton Prague Old Town
Address: V Celnici 2079/7 | Nove Mesto, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Prague
#51 Business Hotel in Prague
#73 Romantic Hotel in Prague
#83 Luxury Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Prague Old Town 5*
Number of rooms: 303
Official Description (provided by the hotel):
Located in the in the centre of Prague’s most desirable attractions. Its proximity to the oldest parts of the city offers guests the option to fully explore the surrounding area including Old Town Square, Wenceslas Square and Charles Bridge. The hotel has over three hundred well-appointed guest rooms offering high quality accommodations and contemporary interior design, including non-smoking and accessible rooms. All rooms have been carefully refurbished to offer state of the art facilities with contemporary styling and sumptuous furnishings. Prague’s stylish dining spot, Zinc Restaurant features modern European cuisine with Asian flavours is recommended by the Michelin and Gault Millau guides. In its art deco inspired interior, Zinc lounge & bar seats over 70 people. Zinc lounge & bar serves specialty coffees, snacks with Asian flavours and tempting selection of cocktails. The new Prague meetings & events facilities form a great location for a successful business or leisure event in Prague Facilities include twelve meeting rooms as well as the Dvorak Ballroom, which can host up to 340 people. Other facilities include free access to Health & Fitness Center for hotel guests, 24 – hour Room Service, high-speed internet access, with a choice of a wired or wireless connection (Fee applies), underground parking (Fee applies), laundry services, business center, concierge and limousine services. The hotel was awarded with: Certificate of Excellence TripAdvisor 2015 One of Top 35 hotels in middle Europe, awarded by readers of Conde Nast Traveler Awards 2013 One of Top 25 Luxury hotels in Czech Republic, TripAdvisor Travellers Choice Awards 2014 Restaurant Zinc - TripAdvisor Travellers Choice Awards 2014 ... more   less 
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Also Known As:
Hilton Prague Old Town Hotel Prague
Hilton International Prague
Prague Hilton

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