We purposefully requested not to be on the 6th flr because of other reviews we had read about the flight of stairs and the slanted roof. We paid extra to have a superior deluxe room to make sure we did not get a room on the 6th flr. I emailed the hotel well in advance that we would be arriving late and then called the day of our arrival to remind them we would be late. Apparently they must have given away our room because when we arrived at 1:30 am, we were given a room on the 6th floor in the red tower. I was told that they were fully booked and that this could not be rectified til the next day. We had to carry our 3 heavy suitcases up a flight of stairs. The room was old and because of the slanted ceiling which the windows were on, the drapes were swooped into the room significantly reducing the size of the room. The next morning, we were moved to a smaller regular room on the 5th flr in the black tower that had small basement sized windows and was not a Superior Deluxe room because it said on our reservation that all of their Superior Deluxe rooms have a convertible sofa. I pointed that out to the manager and he said that the Superior Deluxe rooms were not ready and that they would move our luggage to another room when one was clean, which they did. I was not happy and they seemed annoyed that they had to move us again. No compensation was offered for our trouble and the staff was pretty cool with us after that with the exception of the breakfast staff who were always cheerful and friendly. We had requested a goldfish which we did not get until the second night because they had run out, but they gave us a tank with a broken pump. It was very loud and kept me up half the night. The third day I requested a new pump and they replaced it with one that worked and was very quiet. We found the maid service to be poor as our toiletries were not replenished and the bathroom didn't appear to be cleaned. I think all she did was replace the towels and make the bed. The ipod dock was useless to us because we both had new iphone 5s and they said they only had docks that fit the older ipods.
Now the positives about the hotel: We loved our fish - such a great and unique idea. Upon arrival, you are greeted with strawberries and chocolates in your room. When we were finally moved to the superior room, it was very spacious, bright and clean with a nice bathroom. It had free wifi, a safe, a mini bar fridge. Rooms have A/C. The sofa was great to have. One night the manager left a bottle of chilled, sparkling wine in our room for my birthday with a nice note. Breakfast was good since you could either eat from the buffet and order off the menu - all included in the room rate. Parking is limited and costs 27 euro per night so reserve when you book. Their location in the Jewish Quarter is excellent - just a 10 minute walk to the main square and on a quiet street.
Unfortunately, because of the trouble we had and the staff response, we would not book here again.
- Official Description (provided by the hotel):
- Maximilian Hotel is a modern yet cozy 4-star design boutique hotel with a personal touch. It is centrally located in the heart of Prague within walking distance of all major sights. Located on a quiet square, it is only 300 meters to the Jewish Quarter and 500 meters to Old Town Square and the Astronomic Clock. WiFi, tea and coffee are provided free of charge. The sumptuous breakfast buffet and a la carte breakfast offer is always included. The 71 well-appointed rooms all feature air-conditioning and face either the quiet Hastal Square or the inner courtyards, making Maximilian Hotel a great choice for guests who prefer a quiet and intimate hotel in a very central location. All guests have 24 hour access to a drawing room with a working fireplace, an honesty bar and a cozy library. Coffee, tea and homemade cakes and cookies are always available free of charge. The hotel also has an Asian inspired spa, Planet Zen. Maximilian Hotel's neighbourhood is full of restaurants, bars and individual design shops. Parizska Street with its many boutiques and beautiful buildings is just a few steps away. At Maximilian Hotel, reception and concierge service are available 24 hours a day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your Maximilian Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Prague Maximilian Hotel
- Maximilian Prague