Stayed here 6th -10th March 2014. Quite a nice but very small hotel. Reception staff quite nice and helpful. First night used hotel restaurant as we checked in after 9pm. Was empty and we got a less than welcoming greeting from the older waiter. Think he was hoping for a flyer. He begrudgingly gave us the menu and opened our wine. We ordered ( decided to go straight to main as he seemed so dis chuffed!). What we ordered was very nice and he cleared away.....no menu brought back for desert...he kept a very low profile and it was obvious we were holding him up. So we left the table, signed the check and left. We didn't use the restaurant again for that reason. There are plenty of places nearby who actually do want your business so in future we chose that option.
The bedroom was pretty good. We were comfortable enough. Pillows are a bit too thin and we both had neck aches the next few days. But beds are very comfy. Clean and tidy. Mini bar, TV (only one English Channel so we hardly bothered). Bathroom, had only showers which were excellent but with Prague being very much about sightseeing I feel a bath is a necessity to soak aching bones (and mine do ache!). But lots of space in the bathroom. As mentioned by another the safe is a comedy safe. So tiny. It would hold passports and a couple of wallets! We had ipad and mini Ipad, large purse, wallet, camera, itouch etc and none of that lot fitted. Just lucky no one broke into our room. So we didn't bother renting or asking for the safe key. Room 423 overlooked the courtyard and whilst the view was boring it was very quiet and we would rather that.
Because husband is a gym freak and I needed a soak (no bath as mentioned) we decided to enquire about the spa and fitness room. We were concerned that they told us the spa was 30° and not 35° as others are and they said this was because of the infections caused ( we assumed they meant legionella). Anyway it's €10 per person and we decided to go for it as hubby wanted the gym anyway. We booked it for 6pm (could choose as no one else had booked it). When we got down to use it, reception staff started rushing around and barking orders at each other, couldn't understand what as they were speaking Czech. We finally get taken down and the room itself was warm which was a good start. They said " you can have an extra 20 minutes in case it's not warm enough" and as we were looking round a man in a suit was rushing around and switching on the sauna and throwing scoops of water on its heater......almost like we hadn't booked it till the last minute. They left us and hubby went into gym and I went into the spa. It's a nice sized spa but was no where near hot enough. I have used jacuzzi's all over the world and this is the coldest I have ever been in. The jets are great, the seating would take about 8-10 but for my aching bones it was useless and I was actually cold. Whilst I was assessing these facts my husband appeared and said " what's the jacuzzi like because the gym is crap!". So I said way too cold. He said the bike had no resistance ( and as a keen cyclist that's useless) and the step machine and rowing machine didn't cut the mustard either. So never mind have another 20 minutes....we were out of there, having showered and dressed ( which we could have done for free in our room) within 35 minutes. We complained to the guy at the desk ( night audit clerk I think) and he shrugged his shoulders and said "we always have a cold jacuzzi here, it's how it should be, you use sauna, then douche - shower I assume - then jacuzzi to cool down". I said it's the only place in the world we have used a cold jacuzzi. He told us to speak to someone the next day.following two days there was always someone on checking in or out or talking to the reception staff so we didn't bother. However, on us checking out we did say that we complained about the spa and she asked us why - we told her and she did remove the charge. This we were grateful for because we did feel aggrieved. The gym is not fit for purpose with sub standard gear - makeshift would be a good word to use for it. We didn't want to use a sauna anyway, neither of us like them. Also the pictures in the lift show other items that are in the spa area, including a bath....but none of that is there now. I longed to get home to use my own jacuzzi bath!!!
Breakfast, we tried two out of three. As others have mentioned the staff are miserable. Never once did any one of them smile. They are there to remove plates etc from tables and they do that a bit too quickly. We struggled with what was on offer, usual meats and cheeses for the Europeans, cereals were bland, fruit salad didn't look appetising, there was tagliatelle? Soup, Radishes, very spicy sausages, bacon was ok but very fatty and scrambled eggs were okay too. A good supply of breads and a few cakes, butters and jams and a hot plate griddle to cook toast on. Coffee from the machine was plentiful, just help yourself, and there was hot milk that was about as hot as the jacuzzi!!! We just couldn't hack the third morning there so we decided to forget it and eat at the airport which was a good plan.
Air conditioning didn't work. It came on and went straight off. I think they must have it switched off centrally so it doesn't work till they want it to. One night I was so hot I was still awake at 3 am and I googled the make of the unit to download the user manual, I managed to find a way to override the unit.......forget the remote control - stand on a chair and press and hold the on button on the main unit near the ceiling for a few seconds till it bleeps twice. The system came on each time I did that for about 20 minutes which was enough to cool the room and get me to sleep. Windows open let in some oar but also some noise too so that didn't help.
So all in all a good enough hotel, comfy and quiet rooms, very local to the powder tower and 5 minutes from the square. But don't bother with breakfast, or the restaurant if you arrive late and give the spa a miss if you want a good workout and to heat your tired bones cause that won't happen! Having said all that - and I have tried to be as fair and honest to be helpful to others, we did have a nice trip and the hotel is fine....it's the extra's that let it down. Enjoy your stay.
- Official Description (provided by the hotel):
- First references to this hotel come from the year 1307. The BW Meteor Plaza is situated directly in the center of Prague next to The Palace Hibernia, Powder Gate and The Municipal House. You can reach Wenceslas Square, The Old Town Square or other places of interest on foot within minutes. All 73 air-conditioned spacious standard rooms are very well furnished with all amenities including shower and/or bath, WC, hair dryer, satellite, wireless high-speed internet access free of charge, IDD telephone, personal safe, coffee/tea maker and mini-bar. There are 5 suites and 10 triple rooms in BW Hotel Meteor Plaza, which express an ambience of largesse, comfort and functionality. Except standard room equipment you will find cosy sitting area with reading lamp, trouser press. Some of the rooms have a hydro maser bath or combination of the bath and a shower bath. Some of our apartments have a special wide screen television. The triple rooms have three separate beds or double bed with sofa bed.Room service is available during limited hours. Are you a keen musician? Especially for you we have the room with a piano.The BEST WESTERN Meteor Plaza is truly in the heart of Prague - everything you'll want to do - business, leisure, vacation activities - it's all at our door step. Because of our central location you can be almost anywhere in the city in just a few moments. Prague's famous attractions such as The Palace Hybernia, the famous Powder Gate and fabulous art nouveau pearl: Municipal House are just 2minutes walk away. You can reach Wenceslas Square, Old Town Square, the legendary Royal Road and other places of interest on foot within a few minutes. You can get easily to the hotel by your own car. Of course you have the possibility of parking in the hotel garage.Our shiny restaurant with terrace is situated on the first floor of the hotel and is open every day for breakfast. Rich buffet breakfast is served from 7AM till 10AM.The ground floor of the hotel has a trendy bar, cosy restaurant and terrace where guests may enjoy a drink in the summer months.Dinners are served in a romantic wine cellar, which answered its purpose already back in 14th century.For those who seek the more solitary rewards of an invigorating workout, the Hotel offers a whirpool and Sauna. Per person per hour, private use, is charged fee 10 EUR.We are focused to provide the independent traveler with maximum comfort by providing the following services:■We can arrange a wide range of events, such as parties, banquets, conferences and more. Our Gothic Wine Restaurant is ideal for encounters of up to 40 persons. Equipment of new communication and interpretation systems is possible on request.■Garage parking directly in the house is available for hotel guest on premises.■Telefax service at the reception desk.■Wireless high-speed internet access in public area free of charge.■Meeting room for 10 people with PC and internet connection.■E-mail delivery for hotel guests.■Excursions.■Tickets to opera, theatre and shows.■Flight confirmations.■Photocopy.■Dinners are served in a romantic wine cellar, which answered its purpose already back in 14th century.■Pets allowed. ■Baby cot on request free of charge. ... more less
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- Also Known As:
- Best Western Meteor Plaza
- Best Western Prague
- Prague Best Western
- Best Western Hotel Prague