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Mamaison Riverside Hotel Prague
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Reviews (1,646)
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Reviewed 11 August 2008

Usually I am not one to complain. However, in this case I feel it is necessary to warn other travellers.

The major problems with this hotel are:

-rooms MUCH smaller than stated and pictured on the internet

-cigarette smoke pouring out of the air conditioner in a non- smoking room

-Attempt by the hotel to charge 10% to much for the room at checkout

For those of you who want to read the details of these problems, please keep reading.

We booked this hotel directly through the hotel's webpage to avoid any problems with possible hidden charges or taxes.

When we arrived at the hotel, we received with a friendly greeting and told that we could get our welcome drink in the bar. Unfortunately, we waiting there for 10 minutes without even being asked what we would like. Finally, we just went to our room without the welcome drink.

The room was extremely small! On the webpage, it states that a Superior Room features a sitting area. We had one chair stuck in the corner which you could barely sit in because it was crammed between the wall and the bed. The webpage lists the average room as 25 square meters. Ours was not more than 15! The sample picture on the webpage (for this type of room) shows a large room with two large windows. Ours was not even comparable.

On the positive side, the room was perfectly clean and well set up. This is to be expected from a 5 star hotel.

At night, we tried to turn on the air conditioner as the room was quite stuffy. For some reason, the air coming out of the conditioner smelled very strongly like cigarette smoke. So we had to turn in off and sweat all night. We tried turning the air on again in the morning with the same result. When we mentioned this to the front-desk at checkout, they simply said sorry. We got the impression, that they already knew of this problem and weren't likely to fix it anytime soon.

The final blow to our opinion of this hotel came when we got the bill. The internet page lists the price of the room in Euros. When we tried to pay with our credit card, they charged us in CZK (Czech Krone). However, they used an exchange rate that is 10% above normal! Luckily we had Euros in cash and were able to pay in this way. However, it seems extremely unfair, that the price on the webpage is listed in Euros but the charge to your card gets made in CZK and you end up paying 10% more for a room which is already on the high side by Prague standards.

I tried contacting the hotel manager by phone to give him a chance to voice his opinion or convince me that my situation was not normal for his hotel. Unfortunately, I was told three times to call back because he was busy. Finally, on the fourth call, I was told that he was not in the hotel and requested to send an e-mail. Instead of sending the e-mail, I chose this method to voice my displeasure.

To sum things up, for the price of the Riverside Hotel, you can get better hotels in Prague. Or, you can pay a lot less somewhere else for the same quality.

Fortunately, Prague is such a beautiful city, that coming to the city is always wonderful. Even a terrible hotel can not ruin such a memorable time. However, it could be better with a decent hotel.

  • Stayed: August 2008, travelled as a couple
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4  Thank JackHandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2008

We (my girlfriend an me) stayed here for 4 nights, and were positively surprised by the hotel, room and staff. It is very close to all the main attractions and the superb public transport of praque. The view from the riverside room is great, and the very friendly staff really took take the time for their guests.. A nice stay, and I can and will recommend this hotel to everyone..

  • Stayed: July 2008, travelled on business
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Thank Don-Qui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2008

If you are looking for a first class hotel outside of the hustle and bustle of Prague old town, then this could be just the ticket!

We booked directly through the property web site taking advantage of their 'Culture' package.

This included limo transfers to and from the airport, tickets for three days travel on trains, trams, buses and the metro, a three course 'candlelight' dinner for two and a free minibar!

The staff were very helpful and efficient and the room (603), a junior suite, was clean, tidy and quite with a balcony and views towards the river, the shower in particular was one of the best we have used recently. Breakfast was 'continental' (fruit, cold meats and pastry's etc) only, but was fresh and well presented.

Location is great for those who want a bit less hustle and some quite time, but is still only a short walk to train, bus and metro stations and you can walk to the centre of the old town in 15 to 20 minutes, with the added benefit of not having to pay the premiums of town centre prices for food etc.

All in all we found the Riverside to be an excellent hotel.

U Modre Kachnicky is also an interesting location for a meal, some good 'modern/traditional' style Czech food in a unique 30's style setting!

  • Stayed: July 2008, travelled as a couple
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Thank ceb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2008

Spent 3 nights last week in April and fell in love with Prague. Loved this charming hotel and quiet location on the "other" side of the river near the Lilttle Quarter Square, just far enough away from the touristy Karlova Street and Old Town Squre to relax, enjoy. Easy walk right along the river with all the great sites, and nearby Petrin Hill. Across from the Dancing House (Fred and Ginger building), and National Theatre. Several very nice little cafes along the way to Charles Bridge, through Kampa Island. Staff was helpful, breakfast delicious, beds, oh my! We were upgraded to a corner room with two window, spacious seating area and fabulous bathroom (heated floors, double sink, glassed in shower). Red and white striped floor-ceiging drapes,, wall and ceiling inlays provide a very festive, "big tent" feel. Felt like royalty. Laptop and wireless provided in the louge to catch up on email (just ask). HIghly recommend. Wish I were back there right now! Thank you, Riverside for the perfect home base for walking the city.

  • Stayed: April 2008, travelled as a couple
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2  Thank spiritmound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2008

I stayed here with my partner in August 2007, for three nights.
Don't let the outside put you off (it's in need of a paint job), the staff and the service in this hotel was just lovely.

The rooms are very "boutique hotel" i.e. small but unbelievably comfortable. Best thing about the Riverside are its beds. The bed was large, soft and covered with cushions, you just blissfully sink into it. Found it rather amusing and just slightly unsettling that the en suite bathroom has an almost see-through glass door with a mirror directly opposite - go with someone you're very comfortable with, is all I can say...!

We also had a free minibar included in our deal, and no corners were cut there either - fully re-stocked daily and full of very good quality spirits and Toblerone!

Downside to the hotel is that it's at least 15 mins walk from Charles Bridge and even further from the newer part of Prague. We didn't mind the walk as it's along the river, but for those looking for City Central, this isn't for you.

If you're wanting a stylish hideaway for a sexy long weekend, away from the Hen/Stag groups then I'd definitely recommend the Riverside.

  • Stayed: August 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
1  Thank travelbiscuits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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