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Vacationer588794
London, United Kingdom

Wonderful!

Review of Hotel Josef
5.0 of 5 bubblesReviewed 21 May 2019via mobile
We stayed at the hotel for 2 nights as part of a large group. Reception staff were friendly, helpful and efficient. Our room was spotless. Very comfortable beds. Breakfast was outstanding-table service available as well as a buffet. Healthy options also available. Great value for money. We would definitely stay there again and highly recommend!
Date of stay: May 2019
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HotelJosef, Manažer komunikace s hosty at Hotel Josef, responded to this review
Responded 22 May 2019
Dear Vacationer,

Thank you so much for taking your time and giving Hotel Josef perfect rating! It is always great to know about our guests' experience with us.

Thank you for mentioning our breakfast which is definitely a remarkable highlight of the hotel. The restaurant team is always aiming to create an enjoyable and comfortable atmosphere, to start the day with a smile and healthy breakfast!

We all hope to see you here again for another perfect stay!

Kind regards,

Aneta Tereza Strnadova

Guest relations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 19 May 2019 via mobile

We stayed here for 3 nights. The hotel is simply excellent! Clean and comfortable, centrally located, with helpful staff and with the best breakfast.

We used the hotel site to book our stay and got a complimentary sweet package with sweets from the bakery of the hotel.

Upon arrival, which was very early, lwe were offered an early check in free of charge which was great after a night's flight.

Our room was on the 6th floor with a view towards the inner courtyard. It was nicely designed, spacious, comfortable, clean and with a complimentary mini bar.

The staff was always helpful and kind.

The thing to tell about to your friends is breakfast - delicious! Bread and pastries from the bakery, fresh fruit, and much much more. Don't forget to look at the menu on the table with some more things to order like eggs Benedict, pancakes and so on (no extra charge). The best hotel breakfast we had in many years.

It is located on a quiet street just by the center. Practically 5 minutes by foot to wherever is important.

It's a no-brainer - would come back when in Prague again for sure!

Date of stay: May 2019
Trip type: Travelled as a couple
Thank J2941SI_
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelJosef, Manažer komunikace s hosty at Hotel Josef, responded to this reviewResponded 22 May 2019

Dear J2941SI,

It is such a delight to read about your stay at Hotel Josef - thank you for your lovely comments!

I am delighted that we managed to have the room ready when you arrived so you can have a rest right after the travelling. We are always aiming to have a very friendly welcoming atmosphere in the heart of Prague. This goes perfectly well with the unique and modern design that interestingly stands out in such a historical part of Prague.

Our breakfast truly does stand out as one of the best in Prague, with all the options including unlimited buffet, a la carte menu, healthy corner and Josef Bakery. Thank you as well, for mentioning our team's efforts and service.

We look forward to hosting you once more!

Best regards,

Aneta Tereza Strnadova

Guest Relations

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Reviewed 19 May 2019

Hotel Josef is in a quiet street in a very central location (5 minutes' walk to Old Town Square). We found the service to be excellent - very attentive, and always given with a smile. The breakfast buffet was perfect, with a variety of hot and cold dishes. Being greeted every day by Paskal made it extra special, as he is very engaging. The rest of the breakfast staff, whose names I don't remember, was also very nice. Our room was always clean and in order when we returned after our walk. An interesting attraction for hotel guests is the possibility to ride one of the Čezeta scooters. We didn't take advantage of this, but I was tempted. I would definitely return to Hotel Josef. Daniel at the front desk was also very attentive.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank DanielaAvitabile
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelJosef, Manažer komunikace s hosty at Hotel Josef, responded to this reviewResponded 22 May 2019

Dear Mrs. Avitabile,

What a delight to read about your stay at Hotel Josef - I am very glad you found the hotel to be perfect!

It is a pleasure to hear that our team always goes an extra mile to make our guest happy and satisfied. Please be sure I will pass all your nice words to the Josef Team, especially Pascal and Daniel.

We are proud that we can offer such a unique service to our guest and they can enjoy a ride around Prague on our iconic czech scooters Cezeta.

Thank you again for your nice review and we can not wait to welcome you back!

Best regards,

Aneta Tereza Strnadova

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 May 2019 via mobile

Hotel Josef is a beautiful hotel in a perfect location in old Prague. The staff at reception and in the dining room for breakfast is exceptionally good . Very friendly & very helpful. We actually got switched to this hotel because the one we had booked was being renovated. Lucky us.
There was only negative for us. The bathroom is glass walls. Not much privacy.
However, every other feature about this this hotel is an A+.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank SheShe0702
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelJosef, Manažer komunikace s hosty at Hotel Josef, responded to this reviewResponded 22 May 2019

Dear Mrs. No1TEU,

Thank you so much for such a nice review.

We are truly happy you had a wonderful and enjoyable stay with us.

Our location is just perfect for exploring the city centre. Everything what you looking for it is just a stone's throw from the Hotel Josef.

We hope to welcome you back again soon.

Best wishes,

Aneta Tereza Strnadova

Guest Relations

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Reviewed 19 May 2019 via mobile

They create a lot fuzz about payment where we managed our reservation over an agency. They were unfriendly and did not even try to help on anything. We really did not enjoy our stay!! I recommend not to stay at this hotel.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank Seden E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelJosef, Manažer at Hotel Josef, responded to this reviewResponded 20 May 2019

Dear Seden E,

we are sorry for your experience with the payment arrangements which apparently influenced your overall impression of your stay with us.

Let me inform you that we always follow the orders regarding the payment conditions from the company that made the reservation with us. When your company made the reservation for you and colleagues of yours, the payment for accommodation was set up to be covered by each guest individually upon check out. These are the instructions we needed to follow. I am confident that the front office team did their best to help you solve this matter and contacted the booker once more during your check out to be absolutely sure everything was set up correctly.

It seems to us this is an issue that should be addressed to your company and not to us as a provider of accommodation who simply followed instructions agreed with the booker.

We are staying for your disposal in case of any further clarifications needed.

Best regards

Barbora Vaclikova
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2019

We booked our room two months in advance of our trip. We arrived at about 7 pm for our check-in and were told that the hotel was overbooked and that we'd be taken to another hotel. The hotel they took us to was okay but inferior to Hotel Josef. We were moved back to Hotel Josef the following day and stayed for three nights. In return for our inconvenience they upgraded our room, gave us a bottle of wine, and laundered a few clothing items for free and provided car service to the airport. Having seen in reviews that this overbooking was a fairly common occurrence I asked them to provide us with a 20% discount for our inconvenience. They refused my request and offered no further settlement.

The hotel itself is well located and the breakfast is good. Our upgraded room was quite small but did have city views. The rooms are glass filled and full of sharp edges, which might feel stylish to some, but I prefer a softer feel.

While the vibe was friendly and the location was nice I just think that management could be more accommodating to those who are sent to another hotel at check-in. I would not book here again for fear that they would oversell and put us in the same circumstance. They may respond here that overbooking is rare but don't believe that it can't happen to you. I read about it in reviews here at the time of my booking and thought that it wouldn't happen to me...but it did. Be very wary of booking this hotel.

Date of stay: May 2019
1  Thank Brian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HotelJosef, Manažer komunikace s hosty at Hotel Josef, responded to this reviewResponded 22 May 2019

Dear Mr. Barrett,

Thank you very much for your candid review of your recent stay at Hotel Josef. We highly appreciate your feedback as we strive to improve each and every time.

As you have mentioned during your check out we were aware of getting not the best review from your side due to not giving discount on your accomodation.

However we have offered an extra services such as free upgrade on your room, complimentary bottle of wine, transportation to the airpor and free laundry to made your stay the most comfortable and pleasant. We do not see the reason for 20% discount on accomodation on the top of the mentioned above as the accomodation has been provided and we believe we really went an extra mile to make it up to you.

We are truly sorry for an inconvenience that you have experienced. This is not an usual case and we are confident we always do the best for our customers.

Kind regards,

Aneta Tereza Strnadova

Guest Relations


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