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“Staff were friendly and the atmosphere welcoming”
Review of Plaza Alta

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Plaza Alta
Ranked #306 of 649 Hotels in Prague
Portsmouth, England, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Staff were friendly and the atmosphere welcoming”
Reviewed 28 July 2014

On arrival we were met by the porter who took our bags and got us a glass of water. The receptionist Jan was brilliant and booked us in and told is us about the trips available. Our room was well presented and of ample room for a bed and breakfast room. I had read a review about the hotel staff coming into the room and the reviewer finding them going through their belongings. I found this odd as when we got in the room there is ample storage and a safe that you have to set the code for to put belongings and valuables in, so felt that everything was very secure.
In the morning breakfast was available from 0630. I had read other reviews that said there was a lack of choice for the buffet, both my partner and I would refute this, there was loads of choice and we never had the same thing twice for the four days we had breakfast at the hotel. Overall this was a lovely hotel to stay at and definitely deserves it four star rating. It was also ideally situated out of the main town and not to far to walk along the river to come to all the attractions.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank 589kirstend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalta_GM, Manažer at Plaza Alta, responded to this review, 29 July 2014
Dear Guest,

first of all let me thank you for deciding to stay at Plaza Alta Hotel in Prague.

We appreciate your positive feedback on the breakfast selection & variety, hotel location, room and as well as our staff being helpful.

I will share your review with the rest of the hotel team and I hope to have a change to welcoming you soon back to our hotel.

Kind Regards,

Ivana Holubova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
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Riga
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2014 via mobile

Good hotel, rooms were clean. I would wish for a bit more modern interior, but it wasn't crucial for me. Appreciated A/C in room, i could set up pleasant temperature on really hot days. Staff was open and helpful. Location of hotel is great - tram station just over the street and in 15 mins you're in center. Very good internet.
I would wish for better quality breakfest. However I enjoyed mexican restoraunt and tasted a lot from menu during my stay.
All in all - there are some drawbacks, but I would stay there again.

Stayed June 2014, travelled on business
Helpful?
1 Thank Rolands M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalta_GM, Manažer at Plaza Alta, responded to this review, 29 July 2014
Dear guest,

Thank you for choosing Plaza Alta Hotel for your recent trip to Prague.

We appreciate your comments which help us to focus on our custumer needs and constantly improve the quality of provided services.

We hope that you enjoyed your time in Prague and we hope to have a change to welcoming you back to our hotel in the future.

Kind regards,

Ivana Holubova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bury, United Kingdom
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

clean and tidy nice bathroom breakfast was continental and cooked english food not bad at all would return to this hotel 45 mins to walk into town or 15 on tram. tram stop just across from the hotel .

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 63Deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalta_GM, Manager at Plaza Alta, responded to this review, 23 May 2014
I would like to thank you for your comments regarding our provided services and location.
We look forward to welcoming you back to Plaza Alta Hotel again in the future.
Kind Regards,

Ivana Holubova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 29 April 2014 via mobile

Rooms were clean, but nothing special, looks like a 3stars hotel. 45minutes walking to the center of the town and 10 minutes to the metro station. Food was poor, breakfast ok. Staff searching in your luggages while you are out. I've cached a lady throwing my shoes out from a bag to see if nothing is in the bottom of that bag. When I entered the room she said that she thought we were checked out and than runned away. Nothing stollen, we had some swarowski jewelry but she search only for money I think. Take your money with you but be carefoul because in Prague, wallets are solen by pro's so you will not notice them. You will have no ideea when or how they did it and they don't meed a crowded place to do that. They will throw your wallet with Id's inside, under a car or in the trash not far from that place. However Prague is a top 3 Europe cities to visit but, be carefull.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dan O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jalta_GM, Manager at Plaza Alta, responded to this review, 26 May 2014
Dear Guest,

Thank you for choosing Plaza Alta Hotel for your recent trip to Prague, however we regret to read such an unpleasant situation with our staff.

I spoke personally with the chambermaid regarding this issue and she was sure that you have already checked out. As clients often forget items in the room after their departure all chambermaids have to check all items left before cleaning.

We fully trust our team a we are sorry for misundarstanding during your stay.

Kind Regards,

Ivana Holubova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Macclesfield
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 March 2014

4 days in Prague with my girlfriend and wow what a gem of a hotel. Perfect location - so easy to get into the centre - and absolutely spotless. The rooms were lovely, the breakfast was lovely, the staff were helpful and very pleasant - an absolute delight - highly recommend.

Margaret & Judy

Room Tip: Our room was overlooking the street but was obviously well doubled glazed - couldn't hear anythi...
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaAlta, General Manager at Plaza Alta, responded to this review, 1 April 2014
Dear Margaret & Judy,

Thank you for such a positive review about your recent stay at Plaza Alta Hotel. We will make sure to share your positive feedback with our entire team!
Thank your again for your great recommendation, and we look forward to seeing you again soon.

Kind regards,

Ivana Holubova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beccles, United Kingdom
Level 3 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 March 2014

This was booked as part of my birthday treat from my wife.Arrived 26th March for three nights.Did not arrive until about 9pm but it was no problem to have a meal in the restaurant at that time.Our room was on the 5th floor and was excellent,minibar,tea/coffee,dressing gowns/slippers and toiletries provided.The buffet breakfasts were very good with wide choice of hot & cold food & beverages.The whole hotel was very clean/tidy and the staff friendly and helpful.Although the non city centre location might put people off the tram service(very helpull advice from reception staff) into the centre is excellent and very frequent and run until late.No's 14 & 24 take you to Wenceslas Square and tickets are only 24CZK each way.Overall very pleasing experience.

Room Tip: Floors 5 & 6 have the additional room facilities and all have been refurbished.
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashley G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaAlta, General Manager at Plaza Alta, responded to this review, 31 March 2014
Dear Ashley G,

Thank you for your kind words following your recent stay with us at Plaza Alta Hotel.

It is nice to read that you enjoyed every part of your stay from the breakfast to the team who took care of you.

We look forward to welcoming you back to the hotel for another memorable experience.

Kind Regards,

Ivana Holubova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kilmarnock, United Kingdom
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 March 2014 via mobile

Booked this as part of my Fiancés 30th birthday, arrived Feb 25th for 3 nights. We loved our stay & the hotel was superb! Very clean, friendly & helpful staff (Martin helped us with information on the trams which we were very grateful for) I loved the breakfasts, thescrambled egg was delicious, very pleased overall! Ok Colin my fiancé, wasn't as keen but he's a fussy git at the best of times, so no surprise certainly wasn't a reflection on the hotel's food! Stayed on 5th floor with lovely view out front. Beds were so comfy after hard day out & about it was a joy to get back to them. We were bother by the fact it wasn't right in city as the trams provide such good cheap service, it made no odds & we actually enjoyed using them! We were gutted to go home when our 3 nights we up had the best time. And yes without a doubt we would stay again on a return trip to Prague! Thank you for making our stay a very enjoyable experience

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cherylina85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlazaAlta, General Manager at Plaza Alta, responded to this review, 10 March 2014
Dear Guest,

thank you very much for your kind words about Plaza Alta Hotel in Prague.
I am glad you enjoyed your special occasion of 30th birthday with us and it´s great to know you would come back with us again as we love to take care of returning guests.

Should you return, please do not hesitate to contact me.

Kind regards,

Ivana Holubova
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Plaza Alta

Property: Plaza Alta
Address: Ortenovo namesti 1086/22, Prague 170 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 7
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#217 Luxury Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Plaza Alta 4*
Number of rooms: 87
Official Description (provided by the hotel):
Comfortable Multistory Hotel situated in quiet residential area; 1 km to Exhibition Ground; 4 km to downtown; 17 km to airport. ... more   less 
Reservation Options:
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Also Known As:
Best Western Prague
Prague Best Western

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