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46 - 51 of 1,125 reviews
Reviewed 24 May 2019 via mobile

Great family hotel lovely and clean breakfast amazing lots to choose from central location to get around Prague and staff so helpful I loved everything about this hotel near the astronomical clock ice bar within walking distance to old and new town and Charles bridge ,John lenon wall and bar near tram stops buses to get to castle and monastery.

Date of stay: May 2019
Trip type: Travelled with friends
Thank morago335
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded 4 June 2019

Dear Morag,

We would like to thank you very much your review and also for your recent stay in our hotel.
We are very happy to hear that you have enjoyed your stay in our hotel.

We hope to se you soon again!

Best regards,

Kateřina Šanderová
sales department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2019 via mobile

After booking this hotel for my parents,wanted to arrange a small surprise for them. Try to call but I was told by lovely lady on reception,she can't deal with it,it had to be through Miss Sanderova. I sent her an email - no reply - to called again. And then I was up for a huge surprise - miss Sanderova was more than unhelpful, rude! In later email communication she "recomended" to put my phone for repair because I apparently did not her her to be polite. Seriously? Is this the way to represent hotel?!

Other than that my parents enjoyed stay, lovely location and nice and friendly receptionist.

Date of stay: May 2019
Trip type: Travelled as a couple
Thank akires46
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded 30 May 2019
Google Translation

Dobrý den paní Eriko,

Jsme velmi rádi, že si rodiče pobyt u nás v hotelu užili. Z mého pohledu mě tato situace opravdu překvapila. Byl to velmi příjemný telefonát s vámi a e-maily, které z vaší strany následovali, jsou pro mě doposud nepochopitelné.

S pozdravem,

Kateřina Šanderová
rezervační oddělení

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2019 via mobile


Meandliz
Cumbernauld, United Kingdom
1
Pending review
Cry break
Stayed here 6-10 may. Excellent. Receptionist Michaela is so friendly as were all staff. Rooms clean and comfortable. Would have liked a kettle in room but wasn’t a big problem. Breakfast was excellent and varied choice. Highly recommend this hotel. Also recommend complete tour of...More

Date of stay: May 2019
Trip type: Travelled with friends
Thank Meandliz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded 23 May 2019

Dear Meandliz,

We would like to thank you for your review you shared regarding your recent stay in our hotel.

We hope you will come again soon.

Best regards,

Kateřina Šanderová
sales department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2019

A modest 4-star hotel with friendly staff and very clean rooms. Breakfast is decent and quite varied. If you are a very demanding person, this hotel will not be the right choice. The hotel is located very close to the city center. We were doing about 15 minutes to Carol Bridge.
I awarded 5 stars due to the very good price and very good location

Date of stay: April 2019
1  Thank Vlad-Nicolae S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded 5 April 2019

Dear Sfetcu,

We would like to thank you very much for such a nice review! We are very happy you have enjoyed your stay among us and we hope to see you very soon again!

Best regards,

Kateřina Šanderová
Sales department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2019

Someone had already put up photographs of our room for trip advisor. The carpet had bleach stains- not a problem, but the bathroom floor and corners still need a good clean.
The bath was tiny- fine for an infant. It was a challenge to get in and out of the bath to have a shower, if you have mobility issues. The enamel was old and most of it had worn away - some evidence of cleaning in the past. Indeed, the bathroom was not suitable for anyone with mobility issues.
The bed was comfortable and the sheets were clean. The room could do with a fresh coat of paint. There was no kettle in the room. It was also very dark, there are not enough lights. Not all the plug points work; some of which are extension plugs. This meant we had to coordinate using chargers etc.
The WiFi was weak, which was frustrating. The breakfast was adequate.
There is a fantastic Indian restaurant at the end of the road.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank polarbear123456789
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ManagerofSales, Manažer at Luxury Family Hotel Bila Labut, responded to this reviewResponded 9 April 2019

Dear guest,


We would like to thank you very much for your review. We are very happy to hear we were able to reach your holiday expectation. We hope to welcome you in our hotel very soon again!

Best regards,

Kateřina Šanderová
Sales department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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