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“Brilliant location” 4 of 5 bubbles
Review of The Charles Hotel

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The Charles Hotel
Ranked #223 of 670 Hotels in Prague
london
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Brilliant location”
4 of 5 bubbles Reviewed 29 June 2014 via mobile

A group of friends and I went for a short break and stayed at the Charles. Absolutely brilliant location. It's convenient for all that you want to see on a short break. The hotel itself is lovely with wonderful high ceilings and lots of historic detail. There was a minor issue with our rooms but that was sorted out quickly and breakfast is tucked away in a airless basement. We also had problems with our shower however none of this distracted from the charm of the hotel. The staff were very helpful whenever we had a question or issue to resolve. We would stay here again.

Stayed November 2013, travelled with friends
Helpful?
Thank good-vacations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
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Barcelona, Spain
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 12 June 2014

I booked my room on Booking.com and asked for a quiet room but didn't get one. That could be because Booking.com never relayed that information but it was the ONLY drawback to our entire stay. The room was huge, extremely clean and the staff were always smiling and very nice. The decor was unique and the breakfast included with the booking was a smaller version of a typical hotel free breakfast. The dining room is small and everyone staying in the hotel congregates into the room kind of at the same time. The gentleman who cleaned our table and restocked the buffet line was really nice and did a great job.

As other people stated, the room did get a little noisy because of the bar downstairs. The owners of the bar don't seem to care their customers are making a lot of street noise and I think it has more to do with the casual attitude of the city more than anything. The room was cold with air conditioning on one side but the bedroom did get hot. A simple solution would be a ceiling fan right above the bed. It would drown out the street noise and help circulate the air. The location was great (1 block from the tram) and a three minute walk to the Charles Bridge. The bed was extremely comfortable and it was really hard to get out of it. 100% recommend this hotel.

Room Tip: I can only say my room was a bit noisy but I live in downtown Barcelona so I am used to it.
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HerbyBeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review, 19 June 2014
Dear Herby Beam,
thank you for valuable review and recommendations.

I am very pleased that you were satisfied!

We will consider your ideas for improvement.

It is always best to book directly to make sure that all details of your reservation are met.

We will be honored in case you chose our hotel on your next visit of our beautiful city!

Best regards from Prague,
Zuzana Saskova
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ra'anana, Israel
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed 7 June 2014

we stayed there 4 nights between 25-29 of May. The following points came as a surprise to us:
1. Elevator - in bad condition. stops at wrong floors. jerks when arrives to destination. Dirty.
2. Breakfast room - Poor selection of food. not friendly personnel. Poor level of cleanliness.
3. Room - OK. But room service when cleaning - very poor. Old cups, left on table / Noise level - un bearable. we were in room 201 on the second floor, and almost all night there was noise from nearby bars and from traffic. Especially from 4-5 in the morning when cleaning trucks arrive to the street. The engine is being heared for almost an hour since they stop right near hotel entrance.
4. Shower - with ot propert door. it splashes the whole room. There is no way to take there as shower without getting out into a puddle.

Mostly concerning is the fact that the above points are knowen to hotel management from previous reviews and nothing was done so far..

Room Tip: Must read reviews prior to choosing a hotel.
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  • Stayed May 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Solomon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review, 19 June 2014
Dear Mr. Solomon T,
thank you for your review.
We are sorry that you did not like our hotel and maybe neither our historical town neighborhood (you rated low the Charles Bridge and St. Vitus Cathedral too).
Our beautiful city and romantic hotel have rather historic character, which brings great things and also some bad things (narrow streets with a lot of people, protected buildings,...).

Elevator in our old building is a big compromise and we are glad to be allowed to build it for our guests.
We had no similar reports regarding breakfast and will appreciate more details by email.

I will investigate the room service - it seems that measures should be taken (we have already done some since you left our hotel).

Please accept our apology for experienced inconvenience. We will do our best to investigate your complaints as soon as possible and accept effective solutions.

Regards from Prague,
Zuzana Saskova
Operation Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 June 2014 via mobile

Original room so small we needed to upgrade. Good location but too NOISY no double glazing on windows .breakfast poor served in dingy cellar.they remove dirty dishes but didn't bother to clear off crumbs.Chamberlain didn't bother to refill empty soap dispenser or change dirty wine cups

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Ellen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCharlesHotel, Operation Manager at The Charles Hotel, responded to this review, 3 June 2014
Dear Ellen,
thank you very much for your important feedback.
I am very sorry to read that our cleaning didn´t made their work properly - please accept our big apology! It really doesn´t happen in our hotel...and I will make sure it will not happen any more.
Could you please send us dates of your stay by email? It will help me to find out who was responsible for cleaning of your room. Thank you for your time and help.

Our hotel is regarded to be one of more quiet hotels in the very center, but we can not guarantee quiet on the street, which might be occasionally too loud.

I hope to be able to offer you much better experience for your future stay in our beautiful Prague!

Best regards from Prague,
Zuzana Saskova
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern Ireland, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

Fantastic location and beautiful rooms. Breakfast and breakfast room could have been better. Overall a lovely experience. Great traditional beams and furniture. Tea,coffee and minibar. Prague rich in architecture and culture. We went to a wonderful lunchtime concert

Room Tip: Quiet at back
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  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
romsey
Level Contributor
219 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

This is a small 26 room hotel right near the Charles Bridge. The rooms are all different but have superb bathrooms and excellent bed linen in common. We had one room with an interesting painted ceiling and one with a wooden plank ceiling. The hotel has a very small lift so it was not a problem being on the third floor. As with all central hotels there is some street noise at night, more noticeable in some rooms than others. The room had kettle, cups etc and coffee and tea and this was also always avail in reception area. Breakfast was good, not memorable, but fresh fruit, somehthing cooked each day and selection of pastries. dining area a bit dark. Overall would certainly return here. staff helpful and friendly.

Room Tip: 308 at back at very quiet
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  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RomseyChechy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Yorkshire, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 17 May 2014

Just returned from a birthday treat for my girlfriend. When I saw the pictures on line I was taken by this hotel, and on arrival i wasn't disappointed. Our room was on the 2nd floor over looking the main street in front. The bed room was huge and we had the added luxury of a second room adjoining the main room. From what i could tell all the rooms were nicely decotated with tasteful furniture to match the room. Our bathroom was quite small considering the size of the room. We had to be careful with our shower which would floor the bathroom if not careful, the water pressure very good!! The towels were poorly placed above the bath/shower so if you forget to move them you would end up with a soggy towel. Poorly laid out really.

The the breakfast room is in desperate need of a refurb, the furniture was dirty and the room just wasn't very inviting. The breakfast buffet was OK, we enjoyed our lie in so we arrived for breakfast quite late and they never seemed to keep the hot food trays full, i had to ask twice for eggs.

Now if you are a light sleeper then this hotel IS NOT for you. The noise from the main road from party goers would carry on into the early hours of the morning. I was woken up pretty much every night. I was aware of this at the time of booking from previous reviews. I personally didn't find it too much of an issue but i would avoid the rooms above the Jazz bar. We had no issues with the beds. Bed was very comfy, nice pillows and duvet.

My only complaint is the rooms can get hot. I put the air con on for a couple nights but it made no difference. I reported this to the reception and apparently it was checked and was ok. I set it at 16c on the last night and the room was still very toasty!!

Overall nice Hotel, Excellent location for site seeing, and nice local food (I recommend the pork knuckle!!)

Room Tip: If you like sleep avoid rooms above the main road, or side streets.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Heath H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Charles Hotel

Property: The Charles Hotel
Address: Josefska 42/1 | Mala Strana, Prague 118 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#182 Luxury Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 31
Official Description (provided by the hotel):
N intimate ambiance and excellent service. Occupying a historic medieval building, the charming Charles Hotel has been beautifully restored whilst retaining many of its original features. The Charles Hotel is situated close to The Charles Bridge. Surrounded by good selection of bars and restaurants, this intimate property enjoys a romantic ambiance. Located in the charming historical district of Prague Mala Strana (also called Prague Lesser Town or Little Quarter of Prague) and close to the famous Charles Bridge, Prague Castle, romantic Kampa, Petrin parks and just across the bridge to the rest of Old Town. The Hotel Charles is part of the Royal Road, which starts in Nuremberg (Germany) and leads all the way to Prague Castle through the Powder Tower, Wenceslas Square and across Charles Bridge. All 31 rooms of our hotel are air conditioned. 25 Rooms and 6 suites are reflecting the building's rich heritage and providing our guests with comfortable accommodation, an exceptional service and modern amenities. Baroque-style rooms include satellite television, minibar, in-room safe and hairdryer. Breakfast room and lobby bar are necessary to make you feel special. Friendly, attentive staff and a perfect location make it an excellent choice. The Charles hotel is romantic accommodation in the middle of Prague history! ... more   less 
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Also Known As:
Charles Hotel Prague

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