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“This hotel needs a renovation”

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Vienna House Diplomat Prague
Ranked #191 of 646 Hotels in Prague
Reviewed 28 December 2013

13-14 Nov 2013
Ongoing Construction Works just next to the hotel and they start to make noise exactly at 6:00 AM.
Cracked washbasin and mildew in the bathroom. 4* hotel???
Breakfast generous. Cooks preparing fresh omelets and pancakes. Even warm soup was there – quite unusual for breakfast. If you like wide choice for the breakfast, this is the place. Interesting that there are about 1000 books on the shelves in the breakfast restaurant so you can read during your breakfast. Unfortunately almost only German and Czech books.
Very good public transport connection. Metro, trams and buses to villages nearby Prague just in front of the hotel.

Room Tip: In the next few months ask for rooms with window facing to the west. When the construction is over i...
See more room tips
  • Stayed: November 2013, travelled on business
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Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diplomat011, General Manager at Vienna House Diplomat Prague, responded to this reviewResponded 6 January 2014

Dear Peter N,

I was most concerned to learn about your feedback about your stay in Diplomat Hotel Prague. I would like to ensure you that I highly value all comments from our guests as your feedback helps us to improve level of our services. I am very sorry for the inconveniences in regards of the construction of main road in front of the hotel. Please note that this construction works should finish shortly and new road will enable our guest smooth entrance to the hotel.

I personally checked several rooms in the hotel to find about condition of our sinks and bathroom wash basins and I would like to ensure you that maintenance team of our hotel will take care of all possible damages in order to ensure maximum comfort of our guests.

Thank you once again for your feedback, I am looking forward to welcoming you in our hotel again in future.

Sincerely,

Mathieu Rouri
Geneneral Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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448 - 454 of 1,676 reviews

Reviewed 20 December 2013

I stayed here with my partner for a week and it was great. staff were so helpful and friendly, spoke perfect English which was an added bonus. excellent value for money and couldn't be any closer to the metro. so easy to travel around and so cheap. would love to come back and stay again.

  • Stayed: July 2013
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Thank aar31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2013

Friendly desk at arrival, allowed me to check in early in the morning about 11 am as soon as i arrived speaking good english and organized.
Very nice meeting rooms and facilities.
Enjoyed my medical course there a lot with a good room with good heating system all over the hotel as i am from Egypt 2 Degrees was really cold out there on the streets.
I will be back there for Business ofcourse although it took me 15 to 20 minutes by Metro or Tram to reach old city center. Station is about 300 meters from the lobby.

Stayed: November 2013, travelled on business
Thank AhmedBlasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2013 via mobile

A lovely hotel with friendly staff and a clean spacious room. It's about a ten minute taxi drive to the main square of Prague. Be aware when paying to ask for your change as they will keep it as a tip if you don't. There is good transport facilities beside the hotel ie bus and underground train

Stayed: November 2013, travelled with friends
Thank Sharon F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 December 2013 via mobile

The situation is perfect, the bus from the airport stops just in front, the metro,tram and bus station is at the same spot too. The hotel is big but very calm and clean, but still there is a possibility to take a drink at the lounge bar or to eat at their restaurant.

Stayed: December 2013, travelled on business
Thank Alexandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 December 2013

Located far from the Old Town. Public transportation by Metro and bus is difficult because of road construction in front of hotel and are not handicap accessible. Room 847 is small, with twin beds. The room and the hotel in general hearken back to Soviet times. Our room and the corridor leading to it was hot, not just warm. The window only opens a crack, but if left open all the time brings room temperature down to an acceptable level. The twin closets are small and inconvenient, the room safe is antiquated, the lighting is dim. Although the bathroom has updated plumbing, the shower-tub combination is not handicap accessible. One saving grace is free Wi-Fi in the room.

  • Stayed: November 2013, travelled as a couple
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Thank elro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diplomat011, General Manager at Vienna House Diplomat Prague, responded to this reviewResponded 6 January 2014

Dear Elro,

I would like to thank you for your objective feedback about Diplomat Hotel. I would like to point out that Diplomat hotel is proud to be ideally located only 15 minutes from airport and 3 stops of the underground from Old town. We are also proud to have long history and tradition, Diplomat hotel is on the Czech market more than 23 years, proud to be located in historical building with long tradition.

I would like to explain that our windows are due to the safety of guests possible to be opened only for ventilation. We are protecting our guests and their families from possible injury. We also provide special room for handicap guests that is equiped with all necessery arrangements for our guests with special needs.

I am very sorry that we did not meet your expectations about size of the bed or size of safety box in the room. Please note that we compile with international standards of 4 star hotels in all matters.

I do hope that we will have a chance to welcome you again in future and offer you possible upgrade to larger room category or arrange a handicaped room for you.

In the meantime I would like to once again thank you for your comments.

Sincerely,

Mathieu Rouri
General Manager

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Reviewed 28 November 2013

Hotel Diplomat is a very good hotel close to the city centre with many parking possibilities around. It is located just on the subway station (3 stops to the centre). The rooms are clean and the staff is friendly. I enjoyed the brekfast with variety of dishes to choose.

  • Stayed: November 2013, travelled on business
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Thank LudekH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Vienna House Diplomat Prague

Address: Evropska 370/15, Prague 160 00, Czech Republic (Formerly Diplomat Hotel)
Region: Czech Republic > Bohemia > Prague > Praha 6
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#139 Business Hotel in Prague
#157 Luxury Hotel in Prague
#202 Romantic Hotel in Prague
Price Range: £33 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vienna House Diplomat Prague 4*
Number of rooms: 398
Official Description (provided by the hotel):
The 4-star Diplomat Hotel Prague is one of the largest hotels in Prague. It is renowned for its excellent conference and event facilities. Surrounded mainly by diplomatic residences and its location close to Prague castle, to the historical city centre and to the international airport, the hotel constitutes the perfect place for business as well as individual city travellers. ... more   less 
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Also Known As:
Diplomat Hotel Prague
Golden Tulip Prague

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