Upon our arrival at The Diplomat Hotel, I was immediately appalled by the terrible bell man service. No one was there to help with luggage or open the doors of our car. The lobby has the feel of a dirty gymnasium which smelled of mold. Checking in to the hotel was unpleasant and when I inquired of the hotel reception staff how many devices were allowed she responded "five ten fifteen twenty twenty-five thirty thirty-five". That irritating episode ended with us receiving our room keys. The elevators smelled and looked as if last renewed in 1990. Then after a terrible experience to check-in, the car service associated with the hotel (it had the hotel name on the side of it) charged us 20 euros to be taken 4.3 miles to Old Town Square (triple the price of a standard cab). The location is ridiculous if you want to be able to walk anywhere or not have to deal with figuring out how to use the metro. The carpet in the hallways were dirty and the entire establishment smelled of must and mold. Our bed was uncomfortable and dusty. There were bed bugs in our mattress and water damage around where the air-conditioning unit was. I saw every indication of mold. We spent one night here and woke up coughing all the next morning from dust in our lungs. It is a hazard to stay here from potential mold poisening. My family ended up having to leave the hotel and check into The Four Seasons. We did not get a refund for the nights we weren't able to stay there, but it was worth every penny spent to change hotels. Do not stay here if you're looking for a hotel in Prague. I don't know how this hotel got 4 stars, but even if you do want to stay in a disgusting hotel I'm sure you can find one a lot cheaper than 120 euros per night.
- Official Description (provided by the hotel):
- The 4-star Diplomat Hotel Prague is one of the largest hotels in Prague. It is renowned for its excellent conference and event facilities. Surrounded mainly by diplomatic residences and its location close to Prague castle, to the historical city centre and to the international airport, the hotel constitutes the perfect place for business as well as individual city travellers. ... more less
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- Also Known As:
- Diplomat Hotel Prague
- Golden Tulip Prague