We were 4 adults who checked into 2 double rooms on the 10th of June 2012 for 3 nights. We returned to our hotel on the 11th June evening at around 7pm and found our room was broken into! The door was locked by us before leaving and the keys were left at the reception as per hotel instructions. The doors lock was properly broken and our MacBook pro was stolen from the room. The entire room was also a mess, the police and forensics were called in to investigate the robbery which wasted our entire evening! This hotel is extremely unsafe and the hotel management is not helpful in the least. Given the fact that the room was broken into and a very valuable laptop was stolen, the hotel should have been responsible entirely as this is not the case of a theft, but a proper robbery in which the doors lock was broken down! Senior Hotel management have acted extremely unprofessionally, and are refusing to accept any responsibility whatsoever of the fact that there was a robbery in their hotel room. The hotel manager insisted on making us pay for all our 3 nights stay Inspite of this robbery incident. I would not recommend this hotel to anyone at ALL given the hotels horrific behaviour and attitude and more importantly the fact that it is VERY unsafe! This has been the worst experience of our lives as we have travelled the world and have never had such a scary and horrible experience with any hotel!! Hotel harmony and the rest of their chains - sivek hotels, never again!!
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- Also Known As:
- Harmony Hotel Prague
- Hotel Harmony Prague