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“Excellent location, VFM and really friendly staff”
Review of K+K Hotel Fenix

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K+K Hotel Fenix
Ranked #145 of 649 Hotels in Prague
Certificate of Excellence
Sheffield, United Kingdom
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent location, VFM and really friendly staff”
Reviewed 21 January 2014

My trip was a mixture of business and pleasure and K+K Fenix was perfect for both. they had all of those little things that make a big difference like free wifi and tea and coffee making facilities in the room - I cant face breakfast rooms without a cup of tea first! But the also had those big important things that make or break a stay. Friendly, efficient and helpful staff, a great location, a reasonable breakfast (like most of Prague there is a shortage of fruit and veg everywhere!) and comfortable rooms. I sent off season so for me, £58/night for the room including breakfast for both of us represented real value for money. If I visit Prague again I would probably stay here again.

Room Tip: We were right on the front on the 5th floor and weren't disturbed by the clubs nearby. But if y...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
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English first
Oxford, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 January 2014

Everything about this hotel was really good. Very helpful and friendly staff. Comfortable and well equipped . Excellent choice at breakfast. Would recommend this hotel. Really good location for Wencelas Square. Would use again without hesitation.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorothy4449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plzen
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 January 2014

I slept in this friendly comfortable hotel 110 times in last 4 years. Every time I recieved professional high level service from friendly and helpfull stuff. Comfortable rooms, nice breakfast, safe parking and lobby, wifi for free everywhere, smiling people from the reception to the housekeeping.

Room Tip: Rooms situated to attrium and really quite
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jiri T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 13 January 2014
Dear Mr. Jiri T.

Thank you for your loyalty towards K+K Hotel Fenix and sharing such a positive review with the Trip Advisor community.

It is rewarding to read compliments about our staff as we focus on training our staff to be professional, attentive and try always to accommodate all of our guests`s needs. Your compliments will help them to stay motivated and keeping to provide the best customer care.

Dear Mr. Jiri T, we are sincerely honored to receive such a fantastic comment from you, our valued and repeated guest. Anytime travelling to Prague we will be more than happy to welcome you in our hotel again.

With warm regards from Prague

Marie Zlesáková
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gateshead, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 January 2014

First ever stay in a K and K hotel and the Fenix did not let the hotel chain down in any respect. Extremely clean, comfortable and modern in a side street just off Wencelas Square which was really handy for being able to stroll around the many nearby attractions. Terrific breakfasts with excellent choice of hot or cold food. Dined in the Bistro/Bar with either tasty main courses or snacks. Bistro/Bar prices reasonable for a good hotel. The staff are an asset with Reception staff very welcoming and friendly throughout our stay as were the Breakfast and cleaning staff. The Bistro/Bar staff, particularly the young man who served and looked after us for four of our five nights, were hospitable, friendly and provided very good service. Well done everyone for helping to add sparkle to our happy pre-Christmas stay.

Room Tip: We were on the fourth floor in a room overlooking the front street and were not troubled by any nois...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 13 January 2014
Dear Mr. Ben G.

Thank you for sharing your positive experience with our hotel with the Trip Advisor Community.

I am very delighted to read how much you have enjoyed your stay at our K+K Hotel Fenix from the general cleanness, the selection and the quality of the food at the buffet breakfast, the professionalism of the staff to the warm service of our team committed to delivering. With pleasure I will share your words with our entire team, especially with Dusan, working at the Bistro/Bar.

We are sincerely looking forward to welcoming you back in the future.

With warm regards from Prague

Marie Zlesáková
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 January 2014 via mobile

Excellent hotel, great location, with exceptional staff. Highly recommend to book taxi with hotel from the airport for a stress free start to your holiday. Very clean room with good complimentry shampoo ect. Breakfast is amazing with a wide choice of food hot and cold with the nice touch of champagne. I did not use the sauna or leisure suite but if the other parts of the hotel are to go by I don't see a problem. All the staff were very very helpful especially the front desk receptionists. I would highly recommend this hotel to anyone thinking of visiting such a delightful city.

Stayed January 2014, travelled as a couple
Helpful?
2 Thank shar0n1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Yorkshire
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 January 2014

Let us say from the start of this review, please, please don't let the surrounding area put you of booking this Hotel. Despite previous reviews, we had 5 nights at this Hotel over the Xmas period and never once did the clubs nearby create any disturbance of any kind. The hotel entrance is lovely and there is always a smile and a warm welcome on the faces of every member of staff. We used their airport pick-up/return service to & from airport , the cars were immaculate and drivers very courteous and friendly and the price was very reasonable.
Our upgraded room was absolutely wonderful with a huge balcony, which would be great when visiting in the warmer weather, however, the weather over Xmas was spring-like so my husband used this to have a few Xmas cigars.
Room was spotlessly clean, bed was extremely comfortable, pillows were just heaven Lots of hanging space/hangers, safe in room. Bottled water every day/robes/slippers/chocolate at side of bed.
Breakfast was a very good selection, they even included Sparkling wine if you felt the need. Fresh bread, pastries, hams, fresh fruit, cheeses, cereals, olives, marmalades, fruit juices, yoghurts, tea, coffee, chocolate hot breakfast also on offer: Sausage, bacon, scrambled egg, boiled eggs, tomatoes & mushrooms. Everthything was there to suit every palette.
Our only samll citisism is there is one 2 slice toaster to service all the breakfast room they really could do with another.
Complimentary tea, coffee, juice & water in reception area were on offer throughout the day. Bar/breakfast staff were extremely pleasant.
Staff were very accommodating regarding reservations of restaurants, maps, sightseeing, taxis throughout our stay. Cannot fault this Hotel in any way, we have visited Prague a few times now and although we have used a few hotels that have been very good, this by far has certainly been the best!
Many thanks to all at the K+K for the wonderful service which made our stay in Prague very memorable and look forward to seeing you all on our next trip.
Alan& Lynne Kinnes

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alcralyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 3 January 2014
Dear Mr. and Mrs. Kinnes

Let me thank you for sharing such a positive comment and further recommendation to other travelers.

To hear that your recent stay at our hotel stays memorable for you is the best compliment we can receive. With pleasure I will share your feedback with the rest of our team included our limousine chauffeurs.

Dear Pty. Kinnes, anytime traveling to Prague, we will be more than happy to welcome you in our hotel again.

My very best wishes,

Marie Zlesakova
Resident Manager
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Aberdare, United Kingdom
Level Contributor
95 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 31 December 2013

This hotel is perfect for all your needs -
Location - Right on Wencelas Square, literally 2 minute stroll to the square and all the amenities. 15 minutes from the Old ton and Charles Bridge.
Rooms - Clean and comfortable
Breakfast - Adequate, there'll be something you'll like
Staff - Helpful and Happy

Would I stay here again - Yes, definitely
Would I recommend to a friend - Yes.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1Steve_bach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 3 January 2014
Dear Pty. Amdell

Thank you for your review and further recommendation to the Tripadvisor community.

We are delighted to read how much you have enjoyed your stay at our K+K Hotel Fenix from the location, cleanness and comfortable rooms, to the warm service of our team committed to delivering.

I will be more than happy to share your positive comments with the rest of our team.

Looking forward to your next visit, we will be more than happy to welcome you in our hotel again.

Best regards from Prague

Marie Zlesakova
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about K+K Hotel Fenix

Property: K+K Hotel Fenix
Address: Ve Smechkach 596/30, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#26 Business Hotel in Prague
#68 Romantic Hotel in Prague
#72 Family Hotel in Prague
#123 Luxury Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — K+K Hotel Fenix 4*
Number of rooms: 128
Official Description (provided by the hotel):
This first class hotel, a remarkable architectural landmark, enjoys an excellent location in an upcoming lively area, just a few steps from lively Wenceslas Square, the "Golden City's" centre with all its wonderful sights, museums, shops and restaurants. As all K+K Hotels, it offers state-of-the-art amenities, elegantly furbished guest-rooms and combines contemporary interior design and the best of traditional hospitality. Free Wi-Fi in all guest rooms and public areas. Free access to the hotel's Business Lounge (PCs, printer and international newspapers). Free access to the Wellness Area with gym and sauna. Complimentary coffee and tea making facilities in the rooms. Complimentary downloads of over 3.000 International newspapers. ... more   less 
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Also Known As:
k Hotel Fenix
k Hotel Prague

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