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“great hotel” 5 of 5 bubbles
Review of K+K Hotel Fenix

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K+K Hotel Fenix
Ranked #136 of 670 Hotels in Prague
Certificate of Excellence
coldstream
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“great hotel”
5 of 5 bubbles Reviewed 14 April 2014

Just returned from 5 lovely days break to the lovely city of prague stayed at this hotel and must say from the moment we arrived to leaving everything about this hotel was brilliant ,rooms spotless breakfast lovely also the staff were very helpfull and friendly as it was my birthday when we were there we received a bottle of champagne a lovely gesture by the hotel many thanks for makeing our stay in prague great.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dougmeikle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 16 April 2014
Dear dougmeikle,

thank you for choosing K+K Hotel Fenix for your recent visit to Prague.

We are thrilled about your 5* rewiew! We know our guests are coming to Prague to celebrate ther birthday or anniversary and we always would like to make it special for them.

We hope to welcome you to Prague again soon.

Sincerely
Barbora Slachova, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,593 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
  • Chinese (Simplified) first
  • Czech first
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England
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

From Reception, to cleanliness of rooms, to breakfast and bar service you could not fault this hotel. The staff were exceptional - efficiency with a smile. Nothing was too much trouble. About 5-10 minutes to walk to Wenceslas Square and the Old Town making everything easily accessible. The only down side (which they have no control over), there are 2 'exotic' dance establishments on the same street but as these are very discreet, we did not find this a problem. I will definitely recommend this hotel to all my friends and, should I ever return to Prague, this is the hotel I will choose.

Room Tip: We were facing the back so I can't comment on the front. The back suited us fine even though it...
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  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dollybrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 14 April 2014
Dear Dollybrown,

Many thanks for staying with us recently and for your excellent review. I very much appreciate especially your comment about my team being "exceptional". It is the biggest compliment we can receive and I will be happy to share it with all the staff members.

We look forward to welcoming you to our hotel again soon.

Kind regards,

Barbora Slachova, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wimborne, United Kingdom
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

We booked KK Central for Feb 2014 but my wife broke her wrist. Even though it was a non refundable booking they allowed me to hold the booking for a year!! We tried to book April 2014 but due to a conference they were full - they allowed me to transfer the booking to their sister hotel KK Fenix. I am pleased we changed as this is a gem of an hotel!! The staff are excellent and very willing to assist in every way. Gabriella on the reception is a wonderful person who takes customer service to her heart - a wonderful ambassador for the hotel chain. Rooms are very comfortable and very well furnished with very comfortable beds. My wife likes a firm'ish' pillow and the standard one was changed to accommodate her needs. The breakfast buffet really sets you up for the day, a really good standard of food every day. Some reviews have mentioned a red light district! This could not be further from the truth!! No issues at all. The Hotel is well situated close to Wencelas Square and about a 10 minutes walk to the Old Town Square. All in all I thoroughly recommend this Hotel to make your stay in Prague wonderful. Thank you KK Hotel Fenix for helping to make our visit to Prague a wonderful experience full of very pleasant memories.

Room Tip: All rooms seem very similar - we had room 316 which was very quiet and comfortable. If you ask for p...
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  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HappyHouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 13 April 2014
Dear HappyHouse,

we are so glad we could have you in our K+K Hotel Fenix during your recent stay to Prague, although I am pretty sure you would like our sister hotel K+K Hotel Central too.

Let me thank you for sharing such a positive comment and further recommendation to other travelers. We endeavour to offer all guests an "excellent stay" and I am delighted that you could enjoy one like that . Thank you for mentioning Gabriela, a very valued colleague and she is thrilled that you mention her.

We very much look forward to welcoming you back again.

Sincerely,
Barbora Slachova, Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blonay, Switzerland
Level Contributor
77 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 31 March 2014

What I liked: Hotel is very close to city center (short walking distance). Smooth internet connection. Modern interior and rooms.
What I liked less: I wouldn't recommend using the hotel taxi service as it is heavily overprices (i.e. twice as expensive as a normal taxi).

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bubendor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 12 April 2014
Dear bubendor,

many thanks for choosing K+K Hotel Fenix for your recent trip to Prague. We certainly appreciate that you mentioned our high speed internet connection that we increased to 100Mb a few weeks ago and it is for free in the whole property.

Thank you for your comments about the airport transfer. Our guests mostly appreciate the comfort of the car, fix price and recently added WiFi. I will share your feedback with the rest of our team including our limousine chauffeurs.

We look forward to welcoming you back again.

Sincerely,
Barbora Slachova, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chippenham, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 March 2014 via mobile

Just returned from a two night/three day visit to Prague - my first. A step in the dark having booked based on: location, price and comments. Firstly dealing with the hotel before we arrived was very easy and the staff were helpful and reassuring. They arranged to collect us fom the airport for a complimentary 30 minute transfer by car.

The hotel is central but if you are prudish or travelling with a young family you should be aware that the road on which the hotel is located does have a number of exotic clubs in the immediate vicinity (next door and over the road). we had no problems or evening noise though.

However the hotel itself is modern and clean. A cooked or continental breakfast sets you up for the day and Prague has lots to offer the traveller.

Remember to book your return travel to the airport directly with the hotel for a fixed price. Rumours of regular street taxi drivers ripping off unsuspecting travellers abound but when friends and I hailed one he seemed genuine and the fare was reasonable.

The hotel booked a river cruise for us which was a great addition to our break.

All in all the staff were obliging and helpful, the hotel was very reasonably priced (30 Czech crowns to the Pound at th time of visiting) and was brilliantly located for the new town.

I shall look forward to going back.

Stayed March 2014, travelled with friends
Helpful?
2 Thank Mike_Owen70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 12 April 2014
Dear Mike_Owen70 ,

thank you for choosing K+K Hotel Fenix for your recent stay in Prague. We very much appreciate your 5* review. My wonderful Housekeeping team are delighted at your mention of "clean hotel". Many guests remark that our varied buffet breakfast certainly sets them up for the day that lunch is not necessary. Full buffet breakfast is included for all guests and we have long breakfast hours to suit early risers or those wishing a late lie-in.

We will keep up the good work and very much look forward to welcoming you back.

Sincerely,

Barbora Slachova, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

This is one of the best hotel we have stayed in in Prague. We normally go for 4 stars. We stayed there for 4 nights and its our 3rd time in Prague. The staff was fantastic. At first we had a problem with our air con. Our room was very hot at night and they changed our room as soon as we mentioned it the next morning. In fact they upgraded us.Also the rooms are very quite, you do not hear much noise from other rooms etc. Very clean hotel, breakfast was good. We booked the hotel taxi service from the airport and back which was also good. The hotel is close to everything,, some adult clubs etc but they are not a problem in fact they can be fun and we are a couple. Nothing bad to say about this hotel and would stay there again. Thanks very much.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snakefinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 12 April 2014
Dear snakefinger ,

let me thank you for choosing K+K Hotel Fenix for your recent stay in Prague. We are thrilled with your 5* review and I am particularly pleased that you mention my "fantastic staff".

We will keep up the good work and very much look forward to welcoming you back.

Sincerely,

Barbora Slachova, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

We booked a trip thru europeandestinations.com and picked this hotel because of its proximity to things we wanted to see in Prague. We like the idea of it being within walking distance to most things but far enough away Check in was smooth and the reception desk was friendly. The hotel itself is clean and fairly modern. Our favorite thing about this hotel was the delicious breakfasts and oddly I found their coffee to be some of the best coffee I have ever had. I would definitely stay here again if I ever venture back to Praha:)

  • Stayed September 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OtakarJohn, General Manager at K+K Hotel Fenix, responded to this review, 13 April 2014
Dear MsKrisChicago ,

thank you for choosing K+K Hotel Fenix for your recent stay in Prague.

We appreciate your nice review especially your comment regarding coffee that positively surprised all of us. Many guests remark that our varied buffet breakfast certainly sets them up for the day and our guests particularly appreciate long breakfast hours.

We very much look forward to welcoming you back again.

Sincerely
Barbora Slachova, Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about K+K Hotel Fenix

Property: K+K Hotel Fenix
Address: Ve Smechkach 596/30, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#26 Business Hotel in Prague
#68 Romantic Hotel in Prague
#72 Family Hotel in Prague
#117 Luxury Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — K+K Hotel Fenix 4*
Number of rooms: 128
Official Description (provided by the hotel):
This first class hotel, a remarkable architectural landmark, enjoys an excellent location in an upcoming lively area, just a few steps from lively Wenceslas Square, the "Golden City's" centre with all its wonderful sights, museums, shops and restaurants. As all K+K Hotels, it offers state-of-the-art amenities, elegantly furbished guest-rooms and combines contemporary interior design and the best of traditional hospitality. Free Wi-Fi in all guest rooms and public areas. Free access to the hotel's Business Lounge (PCs, printer and international newspapers). Free access to the Wellness Area with gym and sauna. Complimentary coffee and tea making facilities in the rooms. Complimentary downloads of over 3.000 International newspapers. ... more   less 
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Also Known As:
k Hotel Fenix
k Hotel Prague

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