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“Wonderful Hotel and Service”

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Design Hotel Jewel Prague
Ranked #13 of 649 Hotels in Prague
Certificate of Excellence
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Hotel and Service”
Reviewed 8 May 2013

We stayed for 3 nights in this wonderful hotel - appropriately named Jewel. The rooms were immaculate, the staff extremely friendly and helpful and the food delicious. Made us feel like royalty. I would definitely recommend this hotel. Jan

Room Tip: No lift, so try a room on the first floor. Amethyst Room was, in our opinion, the best.
See more room tips
  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iamjan44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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724 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (117)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Santa Barbara
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2013

We stayed in the Jewel hotel in Prague last week. The location is in a great locals neighborhood with reasonably priced meal and just steps away from all tourist locations. The room is small but beautifully decorated with all the amenities you will need. We enjoyed our cooked to order breakfast each morning along with the great coffee and espresso! The staff at this hotel were wonderful, spoke good english and very helpful with all our needs! We enjoyed our first visit to Prague and look forward to coming back in the future and staying at the Design Jewel Hotel!

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TabithaSantaBarbara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2013 via mobile

This truly is a jewel in the heart of old Prague. Room was clean and a bit luxe. Staff were uniformly kind and service oriented. The free breakfast was great and there's even turndown service. We'll return when we are in Prague next.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Duane A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salvador, BA
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 7 April 2013

My family and I stayed for 5 nights in Prague in that lovely hotel, nice and very clean room, excellent breakfast, great location, walking distance to many tourist sights, restaurants and shops The staff were excellent, extremely helpful and friendly. We would certainly stay here again and highly recommend this Hotel

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank PGama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 March 2013

Booked 4nights in the hotel via the hotel website (not via any 3rd party booking agent), received an email confirmation and was even charged a non returablebooking fee. When I decide to make an amendment to my booking, i sent 4 emails to the hotel (there was no option to amend my booking in the system). waited for 1 week without any any reply. I decide to made 4 long distance calls to check, and eventually the answer given to me was that they do not even have my reservation! During the last call, the lady promised to check and then call or reply my email within the day but I have no replies whatsoever after 9 hours. Although no one seems to have the same problem I had experienced - maybe it is an isolated case,but it certainly was a terrible booking experience!

  • Stayed March 2013, travelled with friends
    • Service
Helpful?
5 Thank yeoyvonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vkunert, Manager at Design Hotel Jewel Prague, responded to this review, 5 April 2013
Hello,
I am the manager of Hotel Jewel.
It is very important for me to solve this problem. We are doing the best to satisfy our guests and always and constantly trying to improve our service that is why we received an award from Tripadvisor 2 weeks ago.
As soon as I read this review I immediately began to investigate what has happened. It is first time that somebody has written such a bad review about our hotel and damaged our good reputation.
I found that the reservation (is still valid) and I didn’t find any cancelation in our booking “Bookassist” provider. The dates are from May 18 – May 22 for Superior room with breakfast. The lady did the reservation through our online booking service.
She did not read carefully about policies and cancelation fees for reservation which she may find useful. To read this useful information is very important for every guest who is going through reservation service. BOOKASSIST
I was looking for her email in our hotel email box and I didn’t find any email from her or any other email under her name. So she probably sent email to someone else and also our receptionist told us, that no one calls from Singapore. If this is truth of nit I don’t know, but the receptionist work in our hotel for 7 years. It is against our rules to promise something and not to fulfil our promise.
On online reservation we have email contact, so we sent an email to this lady, but no one answered. This case is really unclear to me so would be nice if we can solve this problam Thank you very much
Looking forward to hearing from this lady
Dušan Neset
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw, Poland
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 March 2013

I spent two nights in in this hotel during my recent family visit in Prague and it was a great experience. The hotel is excellently located: from there you can explore all mayor Prague tourist attractions by foot. We stayed in the "diamond" room on the first floor (double bed plus extra single bed for our son) and we were very satisfied. The room was new, modern and comfortable.Despite the street view it was also very quiet. The service was very attentive and personalised. We had an opportunity to talk to owner. He and his staff showed a great committment in making our stay a real pleasure. For example they proposed on their own initiative a late check out to fit our flight schedule. There is no elevator in the hotel (it is located in the historical building) but it was not a problem at all. Summarizing, I would for sure come back and stay there again.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Tomasz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 March 2013

We were in awe as soon as we checked into the Jewel Hotel. The restaurant at the front was beautifully decorated which continued to reception, up the stairwell and into our room. We had the "Ruby" room on the second floor, which was beautifully decorated, spacious, clean and had a nice view over the main street. The room was airconditioned too. The turndown service was wonderful, always a nice little sweet for us when we returned. The breakfast was wonderful too, you could have anything from the yummy cold buffet or order hot food from the kitchen. The only downside is that there is no lifts, which is only a negative when you have big heavy luggage to carry up or down the stairs! We couldn't believe what we got in the Jewel Hotel for the price we paid! We were in Prague on our honeymoon. Prague and the Jewel Hotel really made our honeymoon special. I HIGHLY reccommend the Jewel Hotel!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank VanessaCD14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Design Hotel Jewel Prague

Property: Design Hotel Jewel Prague
Address: Rytirska 529/3 | Stare Mesto, Prague 110 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Stare Mesto (Old Town) , Praha 1
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#12 Luxury Hotel in Prague
#18 Romantic Hotel in Prague
#45 Family Hotel in Prague
#58 Business Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Design Hotel Jewel Prague 4*
Number of rooms: 11
Official Description (provided by the hotel):
Jewel - Design Boutique Hotel (U Klenotnika) is charming 4 * Boutique Hotel,it belongs among the best and top family Hotels in the center of Prague. Origin of the Hotel is historical building and besides unique design and comfort offers a great location - only 1 minute walk to Wencelsas Square and 3 minutes from Old Time Square. Jewel Hotel with its 11 Boutique Rooms offers also a luxury a design accommodation for demanding clientele. On the ground floor you can find a stylish Jewel Cafe and Restaurant with breakfast service. If you decide to get to know the magical beauty of Prague during your stay, everything is right in front of you. In the Hotel's surroundings you will find Stavovsky Theatre, it was loved by Mozart, as well as many modern musical night Clubs, wide selection of restaurants with traditional Czech Cuisine and International Cuisine and many cosy Cafes. All the main historical sights of the city are in a short walking distance or by public transport. Jewel - Design Boutique Hotel (U Klenotnika) is representing ideal combination of quality, location and accommodation price in Prague for small family holidays, business travelers and also more demanding guest with special requirements. ... more   less 
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Also Known As:
u Klenotnika Hotel

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