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“ok but no more”

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Orea Hotel Pyramida
Ranked #219 of 650 Hotels in Prague
Cluj-Napoca, Romania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“ok but no more”
Reviewed 18 December 2013

the hotel was ok, clean enough but not really welcoming. The hotel is not very far from the city center but it is not close either (you had to take the tram). The personnel answered questions and adapted to the situation but not with the warm and smiling attitude. the hot water on the 9th floor took about half an hour to be warm and then some to get hot. the breakfast was not very nice, there were the necessary options but not really a lot to choose from.

Room Tip: rooms on the upper floors have problems with the hot water in the bathroom
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anca_kim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenek_Hlinsky_GM, General Manager at Orea Hotel Pyramida, responded to this review, 1 April 2014
Dear guest Anca_Kim
Thank you for taking part of your time to share the experience of your stay at OREA Hotel Pyramida. The problem with a warm water supply is something very important for us and our goal is to working hard to maintain the excellent service we provide to our customers every day. Our boiler room has undergone with a total refurbishment on December January and I believe we solve all the problems with warm water supply.

Thanks for putting our attention to service details still need to be improved to achieve and maintain the quality standards to which we aspire and we work every day. We know that there will always be done to achieve full customer satisfaction and that is our primary goal.

It will be a pleasure to welcome you again in our hotel in an upcoming occasion.

Zdenek \hlinsky
General Manager
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984 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
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Buckie Scotland
Level Contributor
125 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 26 November 2013

Stayed here for a long week end in a Basic Room. Like previous comments it's old tired and very Plain. Room was clean and staff pleasant enough. Room and toilet door more suited to a prison cell. Bed very hard and uncomfortable. Breakfast not very nice. Cornflakes in a warm bowl. Yuk. The only good thing Bed and breakfast worked out about £20 per person per night. But better to pay in local currency it's cheaper. They also rip you off in their currency exchange, charging 5% commission. There is an auto bank at their front door but it was conveniently out of order. The hotel is situated just up the road from Prague Castle and has a tram stop immediately outside. They also have Business and Superior rooms which you can upgrade to, but as I said you get what you pay for. A few good bars and eateries nearby. A lot cheaper than hotel. Out door turn left for about 60 yards cross road and tram lines you will find THE SHED. Actually called Restaurant Malcanova (but it looks like aforementioned shed). Basic and old fashioned even run down but still a Great little pub/ watering hole or whatever. Make you very welcome and our group spent many a happy time within. But there's always a downside. It's a throwback to Britain years ago. Smoke Hangs in the air in thick clouds, because smoking is allowed in Prague pubs and restaurants. Out the hotel over to the right is a great Italian restaurant and if you walk about 200 yards up to the right their is also a good little Chinese. Great food and prices.

Room Tip: Probably worth upgrading to business or Superior rooms.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank bigbobski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenek_Hlinsky_GM, General Manager at Orea Hotel Pyramida, responded to this review, 1 April 2014
Dear Bigbobski,
Thank you for taking the time to review OREA Hotel Pyramida.
I was very sadden to read your review on your poor impression from our hotel. On two of our lower floors are Standard Rooms nice equipped and it certainly does not resemble prison J You´re absolutely right that one can upgrade its stay to a completely new reconstructed Business floor for a small surcharge but with a big distinction.

I have spoken to my team and we all focus on breakfast offer and presentation to prevent such a bad experience. The bowl was taken from a washing machine and immediately use for a breakfast buffet which was our fault. Thank you for your honest feedback and for bringing this to my attention.

Again, my sincere apology for the disturbance you have experienced and I hope to see you again in the OREA Hotel Pyramida.

Zdenek Hlinsky
General Manager
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Buckie, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 November 2013

if you would like a hot shower during your stay, don't stay here! after complaining several times the manager informed me the hotel had a problem after changing rooms 3times and put in an executive room the shower was still cold. we came home from a busy day to the room not being cleaned and and on checking out they tried to charge us for meals we did not even order. very busy hotel and i would not recommend a stay here. our friends had a standard room which wasn't very nice it didn't even have a kettle and we had a business room which was nice but the overall experience of the hotel was disappointing. no refund or apology was offered to us and we did complain.

Room Tip: business rooms only but expect a cold shower.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lisa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PyramidaHotel, Manažer at Orea Hotel Pyramida, responded to this review, 12 July 2015
Dear Guest,
thank you for your review, each positive or negative opinion help us permanently improve our services. We are very sorry, that your stay was not according to your wishes. Thank you for your reminds and we will salve this problems.
We hope, that you give us the second chance to prove you that we provide good service for our guests.

Best regards
Orea Hotel Pyramida Team
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Brno, Czech Republic
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 November 2013

Nothing great, but for one night in acceptable distance from Prague airport it is great. Furniture in room is old, beds are not great, breakfast terrible. Late check-out is possible, which can be fine if you leave later.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Viktor B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenek_Hlinsky_GM1, General Manager at Orea Hotel Pyramida, responded to this review, 7 April 2014
Dear Viktor,

we would like to thank you for your comment. Yes the hotel has a good location, it is close to airport and 15 -20 minutes walking distance to Prague Castle. In our standard rooms there is older furniture, but as you said it a good value for money paid for the room. In the higher floors there are reconstucted a new equipped rooms with free wi-fi conection and also amazing view.

We are trying to satisfy our guest needs whenever it is possible and if we are not fully there is option to get late check out or other services upon request.

We are looking forward to welcome you back in our hotel

Best regards

Zdeněk Hlinský
General Manager
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Cupar, United Kingdom
Level Contributor
191 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 20 October 2013

Hotel Pyramida is a really busy hotel - probably too busy. Breakfast is a real fight with queues for most things. That said the staff are helpful and the public areas are very clean and modern. The bedrooms are comfortable need modernised and have poor and noisy air conditioning. Food is pretty good in the restaurant and extremely good value.

Room Tip: Rooms at the front have the noise of the trams.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenek_Hlinsky_GM, General Manager at Orea Hotel Pyramida, responded to this review, 31 October 2013
Dear Mr. Brian,

We would like to thank you for your valuable feedback on your recent stay. We very much appreciate your nice comments on your experience at OREA Hotel Pyramida Prague Castle.

Many thanks and best regards.

Zdeněk Hlinský
General Manager
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Edinburgh, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 14 October 2013

My wife and I spent 4 nights at this hotel and had a very nice modern room with lovely furnishings.
The reception staff were most helpful as we requested extra pillows and they were there within half an hour. We also booked a river cruise through Prague Airport Transfers and the receptionist booked this for me without any bother. The Bathroom had a shower the only fault was that we were on the 8th floor and it took some time to get Hot Water.
Spotless clean beds and towels. Fresh Towels every day without asking. Breakfast was adequate with a good variety of food.
The dining room was busy on two of the mornings as a conference was on but there was plenty of food for everyone.
We would not hesitate to return to that hotel should we go to Praque again.

Room Tip: We upgraded to a superior room when we booked.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eric Stevenson M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenek_Hlinsky_GM, General Manager at Orea Hotel Pyramida, responded to this review, 31 October 2013
Dear Ecky,

Thank you for your message. We very much appreciate your comments on your experience at OREA Hotel Pyramida Prague Castle. We are happy to receive feedback so that in the future we can delight our guests even more.

Thank you for your stay at the OREA Hotel Prague and for taking the time to give us your positive comments.

I look forward to hearing from you soon and welcoming you again to the ”Hundred Spires City” and OREA Hotel Pyramida Prague Castle.

Yours sincerely,

Zdenek Hlinský
General Manager
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Greece
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 October 2013

I stayed in the hotel, during a conference (which was also taking place in the hotel). The room was poor. It had nothing to do with the pictures you see in their web site. However, it was not dirty.

During breakfast, there were hundreds of tourists in the room (no matter what time you went), hence it was disturbingly noisy. The breakfast included a lot of things, but they were not really tasty.

The thing that disturbed me the most is the rude behaviour of the staff. Most of the staff does not speak English, hence they could not help me in things I needed, such as medicines for a wound I had and explain to me some things in the bills I paid.

The location is good, since the tram stop is outside the hotel.

The last two nights I stayed there, other people staying in the hotel were yelling outside my room at 5 o'clock in the morning and this thing had a 1-2 hours duration!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LB-21-B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zdenek_Hlinsky_GM, General Manager at Orea Hotel Pyramida, responded to this review, 31 October 2013
Dear LB-21-B.

We would like to thank you for your feedback on your recent stay. We very much appreciate your comments on your experience at OREA Hotel Pyramida Prague Castle.

Your conference organizer reserved for participant our standard rooms. For bigger comfort we suggest do not missed our special offer for upgrade to newly renovated Business rooms where you find more than 4 star standard. As visible on pictures.

I do not know if your tried to ask reception to contact "yelling" guests. To be quiet. If so please contact me directly to research why it wasn't done.

I look forward to hearing from you soon and welcoming you again to the ”Hundred Spires City” and OREA Hotel Pyramida Prague Castle.

Yours sincerely,

Zdenek Hlinský
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orea Hotel Pyramida

Property: Orea Hotel Pyramida
Address: Belohorska 125/24, Prague 169 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Praha 6
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #219 of 650 Hotels in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Orea Hotel Pyramida 4*
Number of rooms: 351
Official Description (provided by the hotel):
Orea Hotel Pyramida ****, member of the Czech largest hotel chain OREA HOTELS, welcomes you to Prague.All our employees are prepared to do their best for the most successful outcome of your conference, business meeting, teambuilding or social event and also for your peaceful and pleasant stay in Prague.Your satisfaction is our priority. Orea Hotel Pyramida is simply the best choice for your accommodation in Prague.Superb location in a walking distance to Prague Castle (15 minutes) The hotel is quite close to the town and that is very easy to join the Prague Castle, and the Old town and New town just with few stops of a tram 22Easy access from Ruzyne International AirportConference spaces for up to 1100 people Indoor swimming pool, fitness, sauna and solarium Beauty services Parking lotWi-Fi Internet access Restaurant Koppernik ... more   less 
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