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“Beware! The receptionist likes to throw the keys!”
Review of Expo

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Expo
Ranked #452 of 650 Hotels in Prague
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Beware! The receptionist likes to throw the keys!”
Reviewed 3 January 2013

Before I write anything about the facilities of the hotel, I'd like to say this stay has been the worst experience of my life!

I have travelled far and wide since childhood and have never seen/met any receptionist as rude and utterly audacious as at this hotel. Having asked for the room keys, not sure how the confusion happened but this lady handed over keys of another room. When I said to her these aren't my room keys, she snapped back in the most ungracious way saying "I just asked you!". Finally, when she got the correct keys, she decided to throw them at the desk, at my husband!!!! That triggered a few heated responses from me! But totally unabashed that she was, she just sat there with a smirk on her face!

After a couple of hours of retiring into the room when we went back to confront her, this lady with that same smirk, simply kept nodding. She was cheeky enough to say we could speak to her manager and that she had done nothing wrong and did not owe us an apology! Can you beat that...She's throwing keys around and saying she's done nothing wrong!?! I wonder if she had slapped one of us, would she have been wrong then!?! My goodness...We just couldn't believe that she had no regret or remorse for what she had done and she had the audacity to say that we could complain to the manager. Did that mean that the hotel manager would just simply let it go? Ridiculous!!! Never again would I step in this hotel let alone recommending it to friends or family.

When we checked in we were well received but am sorry to say that this experience ruined everything for us and we couldn't care about anything any more!

But I'd be honest with my feedback. So coming to the facilities, the room was good. So was the bath. WC was separate which was good too. Bed was made everyday and the room cleaned.

Breakfast was ok. Not a lot of options for vegetarians.

Location of the hotel isn't too bad. If you're not taking a taxi from the airport then coming to the hotel would involve hopping on to the airport express bus (AE) to Hlvani Nadrazi, metro train; Line C (Hlvani Nadrazi to Nadrazi Holesovice) and a tram; No. 12 (Nadrazi Holesovice to Vystaviste). It's a little walk from the tram stop (Vystaviste) to the hotel.

A little out, it is well connected with the city center. Day tram numbers 12, 17, 24 and late night tram 53 can be used to get there. Late at night the area is a little deserted but it didn't appear unsafe, for it is well-lit. There's a mini market near the tram stop which is open till 10.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank NehaT28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
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English first
Amsterdam, The Netherlands
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 November 2012

The Expo Hotel is a 4-stars property. The Hotel is good, considering the average for the country.
The staff is friendly, but the facilities are somehow a little old, and not really well maintained.
Rooms are clean but very basic (TV set is really old, and small, with very few international channels). Wifi works well all over the hotel, and it's free.
The restaurant serves a basic breakfast buffet, but it's not comparable with other 4-stars properties across western Europe.

Room Tip: rooms are all very similar.
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FrancoAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxfordshire
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 November 2012

My husband and I went on a city break at the end of September 2012, staying at the Expo in Prague. What a wonderful city and we were very satisfied with our choice of hotel. It wasn't near the centre but we only had a short walk to the nearby tram stop. Tram's were plentiful and provided a brilliant transport network. The hotel was clean and pleasantly furnished, although a little dark. Staff were very helpful, particularly a young lady on reception who spoke good English, not many of the staff spoke English which wasn't a problem to us, we prefer to muddle through and try learn a little of the language - the receptionist was teaching us a phrase a day - great fun.Our room was very spacious with a well stocked mini bar and free wifi (although some rooms due to their location did not have wifi). We stayed on a half board basis and found breakfast very good with ample choice although evening meals were less inventive they were still very tasty and well presented. We ate from a set menu of 7 choices (due to being half board) however we could have paid to eat from the main menu, there was ample choice and the restaurant was always busy. We would stay at this hotel again, we found the location ideal.

Room Tip: Some rooms did not have wifi due to their location, if this is important to you, it might be worth m...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JeanetteOxfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 September 2012

A nice budget hotel, but nothing special. Hotel is located about 10-15 minutes away from city center. The breakfast is quite good with a good selection. Other than that, the hotel is good for a short stay.

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank C8MAPTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
62 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 8 August 2012

Hotel Expo, of course, not the 4-stars hotel, as it positions himself, but good and very convenient 3-star hotel.

Is located near Expo-centre, 3-4 minutes by foot to tram station and 5-10 minutes of tram ride to city centre. Or 5 minutes by foot to metro station "Nádraží Holešovice" and 4 stops to metro station "Museum" in the very centre of Prague.

Rooms are rather big and have a separate bathroom and toilet (big advantage). Breakfast are very good, big choice of different cold and hot snacks. As the price of the hotel is also affordable and looks more like the price for the 3-star hotel, Expo definitely can be recomended.

Hint. 5 minutes by foot from Hotel Expo is situated train station "Nádraží Holešovice" (near metro with the same name). Here stop trains to Dresden, so if you plan a day trip to Dresden you have no need to go to city center and to main train station

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank andres16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 May 2012

Hotel Expo was chosen for a long stay (11 nights!). We asked for a quiet number and it was given. Hotel is wonderfully situated near the Expo centre, far from the crowds of tourists, very convenient to get to the center by metro or tram. Staff is helpful and polite! Restaurant - cheap and very tasty!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank enamoured_in_itself
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ennetbaden, Switzerland
Level Contributor
131 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 14 March 2012

Was there for business, and as the hotel is near the Expo Center, it was completely handy. But, if you are coming as a tourist, it is a bit out of the way. Yes, the trams and buses take only about 10 minutes, but it is still not within walking distance.

That said, the rooms were of a good size as was the bathroom and separate toilet. The staff were always friends and accomodating. The breakfast was nice with plenty of choices. What I liked the best - the squishy pillows. What I liked the least, characterless.

All in all, this hotel was just really a good standard hotel, nothing more, nothing less.

  • Stayed March 2012, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JC505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Expo

Property: Expo
Address: Za elektrarnou 412/3, Prague 170 00, Czech Republic
Region: Czech Republic > Bohemia > Prague > Praha 7
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #452 of 650 Hotels in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Expo 4*
Number of rooms: 106
Reservation Options:
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