Before I write anything about the facilities of the hotel, I'd like to say this stay has been the worst experience of my life!
I have travelled far and wide since childhood and have never seen/met any receptionist as rude and utterly audacious as at this hotel. Having asked for the room keys, not sure how the confusion happened but this lady handed over keys of another room. When I said to her these aren't my room keys, she snapped back in the most ungracious way saying "I just asked you!". Finally, when she got the correct keys, she decided to throw them at the desk, at my husband!!!! That triggered a few heated responses from me! But totally unabashed that she was, she just sat there with a smirk on her face!
After a couple of hours of retiring into the room when we went back to confront her, this lady with that same smirk, simply kept nodding. She was cheeky enough to say we could speak to her manager and that she had done nothing wrong and did not owe us an apology! Can you beat that...She's throwing keys around and saying she's done nothing wrong!?! I wonder if she had slapped one of us, would she have been wrong then!?! My goodness...We just couldn't believe that she had no regret or remorse for what she had done and she had the audacity to say that we could complain to the manager. Did that mean that the hotel manager would just simply let it go? Ridiculous!!! Never again would I step in this hotel let alone recommending it to friends or family.
When we checked in we were well received but am sorry to say that this experience ruined everything for us and we couldn't care about anything any more!
But I'd be honest with my feedback. So coming to the facilities, the room was good. So was the bath. WC was separate which was good too. Bed was made everyday and the room cleaned.
Breakfast was ok. Not a lot of options for vegetarians.
Location of the hotel isn't too bad. If you're not taking a taxi from the airport then coming to the hotel would involve hopping on to the airport express bus (AE) to Hlvani Nadrazi, metro train; Line C (Hlvani Nadrazi to Nadrazi Holesovice) and a tram; No. 12 (Nadrazi Holesovice to Vystaviste). It's a little walk from the tram stop (Vystaviste) to the hotel.
A little out, it is well connected with the city center. Day tram numbers 12, 17, 24 and late night tram 53 can be used to get there. Late at night the area is a little deserted but it didn't appear unsafe, for it is well-lit. There's a mini market near the tram stop which is open till 10.
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