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“Perfect” 5 of 5 bubbles
Review of Alchymist Nosticova Palace

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Alchymist Nosticova Palace
Ranked #22 of 670 Hotels in Prague
Certificate of Excellence
Cheadle
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Perfect”
5 of 5 bubbles Reviewed 28 July 2014

We absolutely loved this hotel and our stay in the beautiful city of Prague.

The hotel is a small boutique hotel near to the attractions but away from the crowds. A five minute walk from the Charles bridge and you feel like you have entered another world. It is so peaceful and relaxing, particularly eating and drinking the free cheese and wine in the hotel garden, talking to people from all over the world. Earlier reviews have criticised the hotels location, for us it was perfect and a welcome break away from the chaos and crowds whilst being close enough to reach everything on foot.

The hotel itself is beautiful, very clean and offers a fantastic breakfast. The staff are extremely friendly and happy to help with recommendations and making you feel welcome. Karel is a credit to this hotel and really made us feel very welcome, going out of his way to help whenever he could - thank you!

We stayed in a gothic room on the ground floor. For the three nights that we were there, we did not wake up once, it was very quiet. The towels and toiletries were replaced on a daily basis.

This hotel is prefect and everything is done to a very high standard, can not recommend it enough.

Thank you to all who made us have such a pleasant stay.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HKC100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, 5 August 2014
Dear Sir / Madam,

Thank you very much for your wonderful feedback on your recent stay at Alchymist Nosticova Palace.

I'm glad to read that you had a great time with us and that all suited your needs. It is good to see that you were well looked after by our staff who are always trying their best to get all customers satisfied. It is a great pleasure to read your kind comments and to see that Karel was helpful.
I am also happy to learn that you found the hotel such a great place for exploring the city and the Gothic Deluxe was a quiet and comfortable room solution for your stay.

We hope to see you back very soon.

Yours sincerely,
Lucie Nizka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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848 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
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English first
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 July 2014

This is what the best you can find around, pricely but it worth every euro you spend. High class service, huge and various breakafast. The staff can easily satisfy every your request. This is more than 5 stars hotel. Higly reccomended

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alefesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, 20 August 2014
Dear Madam, Sir,

I would like to thank you for taking time and posting this fantastic review on Tripadvisor.
We are continuously working on improving our services and your positive comments are the best reward to us.
Thank you again for sharing you opinion!


With kindest regards,

Lucie and colleagues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bergamo, Italy
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 28 July 2014

I've been there. It's just an amazing hotel. And the people working there is so charming and nice. Super!
The rooms are big and confy, the services are great and the reastaurant is sooo good!
Thank you

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank GregAirap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, 20 August 2014
Dear Madam, Sir,

I would like to thank you for taking time and posting such a good review on Tripadvisor. It was a pleasure to read that you enjoyed your stay with us. We take the advantage of boutique size hotel that allows us to provide our guests with very special and attentive care and thank you very much for your opinion.
We would be more than happy to welcome you back in the near future and please contact me personally if I can be of any assistance with your next booking.

With kindest regards,

Lucie and colleagues
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 28 July 2014

Alchymist Nosticova Palace is a truly lovely place to stay. The location of the hotel is great - just a couple of minutes away from the famous Charles bridge yet tucked away in a quiet street with a very little noise. The staff were excellent - always polite, smiling and eager to help. The room´s decor and equipment were also good, the bed very comfortable. The breakfast sortiment is large and good quality - a great way of starting your day. The everyday afternoon wine and cheese tasting was a nice touch. Overally a very positive exprience, would definitely recommend this hotel to everyone.

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Majed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, 5 August 2014
Dear Majed E,

Thank you very much for your amazing review. I was delighted to learn that you had such a memorable stay with us! All your compliments to the hotel and services are inspiring my team to keep providing the highest standards.

We really do hope to have another chance to welcome you back in the near future! In this case please let me assist you personally with your next booking.

Kindest regards,

Lucie and colleagues
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Storrs, Connecticut, United States
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed 27 July 2014

As a fan of boutique hotels, my 3-star rating is based on “bang for the buck” (compared to the other places we stayed in the Czech Republic) and takes into account the size of the room, street noise/window light/view, cost of the room, vague website descriptions and the fact that this hotel is not and never was a palace. In fact, the over-the-top décor, painted vaulted ceilings etc. are all contemporary faux (Italian) palace (at least that is what the front desk staff told me). To me, it felt more Disney or Las Vegas than Prague. We stayed at the Alchymist Nosticova Palace for our last night in the Czech Republic. We stayed in one of the two “Gothic Deluxe Rooms” on the ground floor. I wish I could remember the name of the room – as there might be better rooms in the hotel. The hotel website shows photos of rooms, but the photos do not identify specific rooms, so seemingly you cannot book via their website based on a photo or even specific room description (for instance, you will be assigned one of two “Gothic Deluxe Rooms” or one of eight “Junior Suites”). Our room was located to the left of the main entry door, street level, on the corner of the hotel, at the intersection of two streets. We had two windows with heavy drapes that opened to the sidewalk and pedestrian traffic a few feet outside the window (no view whatsoever). This hotel is unusual in that it has AC (individual wall units). Unfortunately, the AC in our room struggled to cool the air – but the windows opened onto the foot traffic. So the room was dark and stuffy. The good stuff: the lobby, lounge/breakfast area is ornate/gaudy in kind of a “Liberace” fun way. The Nosticova Palace has a complimentary wine and cheese hour. The breakfast was the best of our stay in the Czech Republic. The staff seemed professional and helpful/top notch. The OK stuff: of the three boutique hotels we stayed in while visiting the Czech Republic, this was our least favorite. The room was by far the smallest and darkest and most expensive and the area no better (in fact, less desirable) than our other hotel in Prague (where we stayed on arrival for 5 nights).

Room Tip: Avoid our room - ground level, Gothic Deluxe, next to the hotel door, on the intersection of two str...
See more room tips
  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank DanielML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, 14 August 2014
Dear Madam,

thank you very much for taking the time and sharing your opinion on Alchymist Nosticova Palace with us and the TripAdvisor community.

We were very pleased to hear your praise on our breakfast, complimentary wine and cheese and staff.

We are however truly sorry that the Gothic Deluxe room you have reserved as well as the air conditioning system did not make you feel comfortable. There are individual AC units in every single of our rooms. This is caused by the fact that our building is a part UNESCO heritage and there is no possibility of putting a central AC system similar to the hotels situated in the new, modern buildings inside them.

After reading your TripAdvisor feedback we were particularly sorry about you refusing to move to a higher category of room although this has been offered to you by our reception staff immediately after you mentioned the inadequate performance of the air conditioner in your room. This would have given you an opportunity to, perhaps, make your stay more enjoyable.

In your review you also mentioned the style of the hotel was not convincing enough for you. This we feel very sorry about since the pictures of the hotel are completely authentic and match the reality. We do not believe we by any mean misguide our clients. Perhaps you just did not have enough time to closely examine the photographs when making the reservation and therefore you were not really familiar with the hotel´s characteristics...

I would like to reassure all the TripAdvisor readers that the room categories described on our webpage as well as the pictures attached are very much based on reality. We do wish to let our future clients know that our primary interest is to meet or even exceed their expectations and in case they are not satisfied for any reason we always do our best to improve these conditions and make their stay with us memorable.

Madam, although we were not able to meet your expectations we would hereby like to express our thanks to you for staying in Alchymist Nosticova Palace for 5 nights and we do believe you only have fond memories of Prague.

With Kind Regards
Lucie Nizka
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Seattle
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Everything was superb! From the moment we arrived, the hotel was perfect - it felt as if we had our own personal place in the city. The hotel was able to send a car service to pick us up from the train station (with last minute notice). Their service was impeccable. They helped us choose very delicious places for dinner, directed us towards a boat to take us up the river, gave us lots of travel tips, etc. The swimming pool was in one of their other unique properties and the staff there was equally patient and helpful. The room itself was very quaint - we had a piano and a kitchen and second half bath. It was perfect for our family of 5, with 3 boys under age 8. We thought someone would complain about the noise from our kids, but no one did, and we never heard anyone else. The breakfast was beautiful and absolutely delicious - our picky boys ate a ton. The location was perfect - we were within a few blocks of everything.

Room Tip: Wifi was limited for us, but we were able to gain access from our provider. We had the attic room w...
See more room tips
  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank spospk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, 20 August 2014
Dear Madam, Sir,

I would like to thank you for taking time and posting such a good review on Tripadvisor. It was a pleasure to read that you enjoyed your stay with us. We take the advantage of boutique size hotel that allows us to provide our guests with very special and attentive care and thank you very much for your opinion.
We would be more than happy to welcome you back in the near future and please contact me personally if I can be of any assistance with your next booking.
With kindest regards,

Lucie and colleagues
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

Had a very pleasant stay here for four nights with wife and daughter recently. This was our second visit to the hotel and the staff were, as before, incredibly helpful and attentive to our needs. The hotel is situated in the tranquil left bank area of Mala Strana - I see that some reviewers have criticised the location due the fact that is located away from the frenetic bustle of the Old Town but this, for us at least, is one of the most appealing attributes of the hotel. Perhaps the critics should consult a map before planning their next trip? The only reason I am not awarding 5/5 this time (as I did the last time we stayed) is that the hotel's garden area, which used to be a great place to have a relaxed drink, seems to have fallen into semi-disuse - this is a great shame and I would encourage the management to think about restoring it to its former status. Nevertheless, a very pleasant stay once again.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jfletcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlchymistLuxuryGroup, Manažer at Alchymist Nosticova Palace, responded to this review, 22 July 2014
Dear Madam,

Thank you very much for taking the time to post such a great review on TripAdvisor.

Your comments have been shared with the team here at the hotel which is a great motivation to us. We would also like to thank you for your continued loyalty to Alchymist Nosticova Palace and it is always a pleasure to welcome you back to your home away from home.

One of our most important tasks is to learn directly from our guests about their experience. Our goal is to provide the highest quality of friendly and courteous service and ensure a consistent standard of excellence throughout our facility.

I do hope we will have the opportunity to welcome you back to Alchymist Luxury Group in the near future so that we can demonstrate a higher and more consistent level of service.

We look forward to seeing you again on your next visit and please feel free to contact us should you require any assistance in the meantime.

Kind regards,
Lucie Nizka
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alchymist Nosticova Palace

Property: Alchymist Nosticova Palace
Address: Nosticova 463/1, Prague 118 00, Czech Republic (Formerly Alchymist Residence Nosticova)
Phone Number:
Region: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 Romantic Hotel in Prague
#18 Luxury Hotel in Prague
#28 Family Hotel in Prague
#50 Business Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Alchymist Nosticova Palace 5*
Number of rooms: 16
Reservation Options:
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Also Known As:
Alchymist Residence Nosticova Prague
Alchymist Residence Nosticova Hotel Prague

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