We had a booking at this hotel to stay over New Years Eve, arrived on the 30th of Dec to check in and were told that there was 'a problem with the water' and that we didn't have a room. The hotel had booked us a room at another hotel. The Venezia is a great location in the middle of Prague and we had paid good money to stay in this location at New Years, they booked us into a dirty, loud, cheap hotel way out in Prague 10, with no suggestion of refund or remuneration. They then called a taxi to take us to the new hotel with the promise that the Hotel Venezia would pay and apparently discussed this with the driver, upon being dropped at the new hotel the first thing the driver did was ask for his payment.
To cap it all off, we discovered at the new hotel that the booking had been made 4 days prior to our arrival and we had not been notified at all. They had 2 different email addresses and phone numbers submitted in the booking and no attempt was made to alert us.
We ended up staying in the Bilkova Apartments, and received amazing service, the owner came out at 11.30pm to get us into the apartment. I highly recommend Bilkova Apartments but will be dissuading anyone from Venezia.
- Official Description (provided by the hotel):
- Hotel Venezia is a 3 star hotel located in the very central part of Prague, few minutes walking from Wenceslas Square and the National Theatre. The area where it is located is very well connected to the most historical part of Prague by tram and metro, few stops.Shops, restaurants, pubs, cafes, clubs and discos are within walking distance. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), HotelsClick, Evoline ltd and Cancelon so you can book your Hotel Venezia reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.