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“Nice hotel, but was expecting more”

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Vienna House Andel's Prague
Ranked #106 of 648 Hotels in Prague
Certificate of Excellence
Reviewed 20 January 2014

The hotel is nice enough. Room as spacious and the location is convenient. It is close to a shopping center and several tram stops. The staff at reception were nice. There is not much choice of food in the hotel and it seems to be tailored to travellers from the East. All in all an ok experience, but was expecting more.

  • Stayed: January 2014, travelled on business
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Thank Semelas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at Vienna House Andel's Prague, responded to this reviewResponded 27 January 2014

Dear guest,

thank you very much for your valuable comment you decided to share with other travelers.
We are very pleased to hear that you liked the hotel and its location.
We feel sorry not to meet your expectations regarding the F&B services. Our a la carte Brasserie Oscar’s is opened from early morning until 1. a.m. and the room-service is available throughout the whole day and the buffet breakfast has a wide selection of hot and cold dishes which are changing on the regular basis. We do appreciate constructive feedback and we will make sure it will be used to improve our services.

Thank you very much again and It will be our pleasure to welcome you with us in the future.

Best Regards

Marek Palenik
Resident Manager

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486 - 492 of 2,074 reviews

Reviewed 7 January 2014

I think this is my 6th visit to Andel's and every time seems to better than the last, the location is perfect with close transport links via tram & metro into Prague City center (both are 1-2 minutes walk from the hotel),

Useful Tip

I would usually jump in a taxi when traveling to the hotel but the wife suggested that we take a bus from the airport which cost about 32Kc compared to 550Kc for a taxi also depending were you get off there is a short metro trip to Andels 1 or 2 stops.

About Andel's

* The Front of house are friendly & very helpful
* Bar staff are helpful & attentive, bar prices are reasonable.
* Rooms are clean & large (LCD TV & DVD) dvd's also available from reception.
* Wide choice at breakfast something for everyone.

There is also a very large shopping center just across the main road if you love to shop.

Last but not least I would like to thank Jaroslav Vávra (Night Manager) and Martin (Breakfast room maitre d') for another exceptional visit you went above and beyond to make our stay so special i can't thank you enough.

Anyone feeling undecided about staying here, this should be your first choice hotel in Prague.

  • Stayed: December 2013, travelled as a couple
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1  Thank MMartin247
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at Vienna House Andel's Prague, responded to this reviewResponded 10 January 2014

Dear Martin,

thank you very much for sending us your amazing review from your recent stay.
We would like to express our big thank you for your loyalty and we feel extremely happy that you always feel like home with us.
Your comment will be for sure shared with the entire andel’s team as it is our reward to see our clients enjoying their stay in our hotel.

Thank you also for your recommendations to other travelers and we are looking forward to welcome you back with us soon!

Best Regards

Marek Palenik
Resident Manager

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Reviewed 5 January 2014

We stayed at the hotel for 3 days and during our stay, we received excellent service. Taxi transfer as requested was there on time, smooth check in, comfortable studio apartment, great breakfast and very convenient location. The trolley and metro stops are around the corner. There is a big mall right next to the hotel. Many eating choices. All in all an excellent choice to stay in Prague. The hotel staff helped us with trolley tickets, restaurant and concert bookings also. Cheers to the team working at Andel's.

Room Tip: Studio rooms are extremely comfortable.
See more room tips
  • Stayed: December 2013, travelled as a couple
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Thank Sabafaisal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at Vienna House Andel's Prague, responded to this reviewResponded 8 January 2014

Dear guest,

we are very proud to read your lovely feedback you decided to share with other travelers.
It is our pleasure to hear that you liked your stay with us and you enjoyed the location of the hotel.
We also feel happy that our staff was always polite and helped you with all your requests to make your stay even more memorable.

Thank you again for your nice comment and we will be delighted to welcome you back with us in the future.

Best Regards

Marek Palenik
Resident Manager

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Reviewed 26 December 2013

The hotel lobby is really big and the service there is excellent. Rooms are convenient with decently good beds and enough TV channels to choose from. WiFi works fine Breakfast is plentiful but not the best possible. Andel area is filled with restaurants and bars. It is easy to reach the airport by metro and bus 100. Downtown is in 30 mins walking distance.The gym is not included in the hotel price.

  • Stayed: December 2013, travelled on business
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Thank Petri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
veronikaandels, Manager at Vienna House Andel's Prague, responded to this reviewResponded 30 December 2013

Dear guest,

thank you for your nice comment you decided to share with us and other travelers.
We are happy to hear that you enjoyed your stay and you liked your room with all the equipment.
Your comment regarding breakfast will be shared with the entire team to make some improvements in our offer. We are also pleased that you liked the hotel location with all the entertaining possibilities.

We will be delighted to welcome you back in Prague in the future!

Best Regards

Marek Palenik
Resident Manager

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Reviewed 25 December 2013

I stayed in the hotel for a week while attending a business event. The service was quite good in general. Breakfast spread could have been a little more better, but it was still quite nice.

Had a really good stay all in all.

  • Stayed: December 2013, travelled on business
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Thank Bhopen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
veronikaandels, Manager at Vienna House Andel's Prague, responded to this reviewResponded 30 December 2013

Dear guest,

thank you very much for choosing our hotel for your stay and for sharing with us your experience.
We are glad to hear that you had a good stay with us and the provided service met all your expectations. Thank you also for your feedback regarding breakfast. It will definitely assist us in our commitment to continuously deliver high standards of service.
It will be our pleasure to welcome you back at andel’s Hotel Prague!

Best Regards
Marek Palenik
Resident Manager

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Reviewed 18 December 2013

I have recently organized 2 high-profile two-day events in Andels Hotel Prague, each for approx 60 Partners from across the Europe and I was more than highly satisfied. Pre-event organization was very smooth, the events team was very responsive, flexible and pro-active. That way we could avoid last minute hassle and could only focus on last details and ad-hoc requests right before the event. During the events hotel staff was very friendly, helpful and reactive. They made sure we can always reach someone in case of urgent matters, all staff was well informed about the event detials and agenda and everything was prepared on time as requested. Events finished on Friday and by Monday I already had finilized invoices in my mailbox which was great, especially with Christmas holidays fastly approaching.

As for the accomodation, hotel rooms are nice and clean, some of them bigger than the others but participants' feedback overall was positive (taking into consideration this was demanding audience).

Food at Andel's is good, nice variety, good size portions for coffee breaks with a posibility to also arrange dinner at the hotel for quite large groups. We have hosted dinners for both groups and I can recommend if you prefer to stay at the hotel. It was smooth and pleasant atmosphere with the evening lights set up and music.

Location is perfect, 20 min from the airport and 30 min walk to the city centre. Also close by the trams and metro so participant could enjoy the city after the dinner was over.

Overall, I would definitelly recommend to use this hotel if you are thinking about event in Prague, event for international or high demanding groups. We really did receive a 5* treatment from 4* hotel and will be back with more events in 2014.

  • Stayed: December 2013, travelled on business
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Thank Monika T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at Vienna House Andel's Prague, responded to this reviewResponded 30 December 2013

Dear Monika,

thank you very much for your beautiful comment you decided to share with us.
We are very proud you choose our hotel for your events and we feel extremely happy to hear that you have always been satisfied with all provided services. It is our aim to be always with our clients and to make them feel with us as comfortable as possible. It is our reward to see that all our employees are always polite and helping to make your event even more successful.
Thank you also for your lovely feedback regarding the F&B services. We will share it with the whole team and we are sure they are already preparing some new delicious dishes for you.

We also appreciate very much your recommendations to other guests and we are looking forward to welcoming you back soon!

Best Regards

Marek Palenik
Resident Manager

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Reviewed 14 December 2013

I'm actually writing this review whilst staying there now....
The hotel is very minimalistic, but not in a modern and sophisticated way, but more in a VERY basic way. The lobby seems empty with hardly any furniture or decorations.
The rooms are the SMALLEST I've ever seen, even with the upgrade! You can barely fit 1 person, let alone 2 people with luggage etc... Whoever designed this hotel clearly didn't have space as a priority when designing the rooms. I was very unhappy with that as this is the space where you are supposed to relax and unwind, instead it feels small, enclosed and claustrophobic.
The only consolation is the breakfast, which is pretty good and served in a nice area.
The buffet served in the evening is good value for €15 per person.

Room Tip: All the rooms are tiny, don't book a room here if you're travelling with someone. In that ca...
See more room tips
  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank roberto_villani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
veronikaandels, Manager at Vienna House Andel's Prague, responded to this reviewResponded 17 December 2013

Dear Mr. Villani,

thank you very much for staying with us and for sharing your experience with other travelers.
We are very sorry to hear that you found our superior room quite small and not equipped accordingly for your needs.
We also have available larger rooms in andel’s Suites, also designed by leading British architects and designers Jestico + Whiles, which offer more space and are also great for extended stays. We apologize if such a type of the room was not offered to you. Thank you very much for your nice comment about our F&B services. We are very pleased that you enjoyed our breakfast variety as well as the buffet dinner in our Delight restaurant.

Thank you very much again for your valuable feedback and it would be our pleasure to welcome you back in Prague!

Best Regards

Marek Palenik
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vienna House Andel's Prague

Address: Stroupezhnickeho 3181/21, Prague 150 00, Czech Republic (Formerly Andel'S Hotel Prague)
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#40 Business Hotel in Prague
#84 Family Hotel in Prague
#92 Romantic Hotel in Prague
#94 Luxury Hotel in Prague
Price Range: £44 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Vienna House Andel's Prague 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
PASSIONATE ABOUT DESIGN Located in the popular 'Andel' district, the Vienna House Andel's Prague stands for design, modern architecture and a warm welcome. Ideally suited for business travellers and holiday makers alike, both the hotel itself and the apartment complex are surrounded by numerous shops and restaurants, and the Old Town is within easy reach. ... more   less 
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Also Known As:
Andel`s Hotel And Suites Prague
Prague Andels Hotel
Andels Hotel Prague
Andels Prague

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