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“Made of glass. Perfect for the city.” 5 of 5 bubbles
Review of andel’s by Vienna House Prague

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andel’s by Vienna House Prague
Ranked #119 of 670 Hotels in Prague
Certificate of Excellence
Moscow, Moscow City, Russia
Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Made of glass. Perfect for the city.”
5 of 5 bubbles Reviewed 4 March 2014

Very stylish and spacious modern hotel just by the corner from Andel metro station.Not far from the center, just 5 stops by tram to Charles bridge and Pragsky Grad or couple of stations by metro to the center. Rooms are clean and comfortable, design bathroom. Breakfast is more than manifold. Fitness center is avaliable. Very comfortable place, you will enjoy. If you come as a tourist to fairytale Prague, don't expect something with local flavor. It's a quality international modern hotel.

  • Stayed February 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alexandra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Resident Manager at andel’s by Vienna House Prague, responded to this review, 13 March 2014
Dear Guest, Dear Alexandra K,

Thank you very much for sharing your positive experience of the andel’s Hotel Prague with TripAdvisor community.

We are very happy to hear that you were satisfied with our comfortable and design rooms, tasty breakfast as well as our location.

We look forward to your next visit to the andel’s Hotel Prague.

With best regards,

Marek Páleník
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,936 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (141)
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English first
Belgrade, Serbia
2 reviews
3 of 5 bubbles Reviewed 11 February 2014

Hotel quality slowly deteriorating over the last couple of years. Breakfast not the same, charging for slippers, no bathrobes, some sheets overused....Amenities not the same across rooms, which need some updating.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank IdaIda2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at andel’s by Vienna House Prague, responded to this review, 14 February 2014
Dear guest,

thank you very much for your valuable comment on Tripadvisor.
We feel very sorry your feeling about the quality of our service is not the same like couple of years ago. Our Superior bedrooms include only the basic service but we also offer higher category bedrooms where our guests have the comfort of using amenities such as slippers and bathrobes. We also regret to hear that some of our sheets seemed to be overused. Your feedback will be shared with our Housekeeping department to make sure this does not happen in our hotel.
Thank you also about your comment regarding breakfast. We offer a large variety of choices and our entire departments are constantly working on improvement of our services.

Thank you again for your reviews and we will be happy to welcome you back in the future.

Best Regards

Marek Palenik
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Czech Republic
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 February 2014 via mobile

Great modern design hotel near city centrw. The heart of Prague historical city can be reached in a few minutes using bus, tram etc. Metro station is around the corner. Room features in a modern style, clean and spacy. The room was with a big shower corner. We had a rich tasty breakfast there. We can recommend the hotel.

Stayed December 2013, travelled with friends
Helpful?
Thank Tereza111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at andel’s by Vienna House Prague, responded to this review, 11 February 2014
Dear guest,

thank you very much for your nice feedback from your stay in Prague.
We are very pleased that you had a lovely time spent in our hotel and all our services met your expectations.Thank you also for your recommendations to other travelers.

It will be our big pleasure to welcome you back with us in the future.

Best Regards

Marek Palenik
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Minnesota
2 reviews
5 of 5 bubbles Reviewed 2 February 2014

I have to travel a lot because of my job. I am used to many different types of hotels all around the world. When i am traveling I expect a lot. Normaly I stay in hotels like Hilton or Langham Place. In Prague I chose Andel´s Hotel & Suites Pague.
My first impression was more than suprising. Hotel is located in the center of Prague. Thats good for business guest but it is also good for guests who are coming because of culture. The comunication with reception was quick. I got my room card and I could use my room immediately.I could also eat a breakfast (I acam at 8 in the morning).
Staff in this hotel was friendly and obliging. The food the hotel offer in breakfast buffet was fresh, tasteful and delicious. Not just the restaurant staff but I also met another staff who was willing to help me with all my concerns. My room was clean and very comfortable. My experiance with room service was excellent.
I don´t think there is anything I could reproach. My stay in Prague was more than satisfying.

Room Tip: All rooms are the same quality.If you don´t like elevators, you should choose rooms in first floor...
See more room tips
  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Aneta W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Resident Manager at andel’s by Vienna House Prague, responded to this review, 3 February 2014
Dear Aneta W,

Thank you very much for taking time to post your wonderful review about your recent stay at andel’s Hotel & Suites Prague and rating us with 5 stars.

It gives us a great pleasure to know that we were able to meet all your expectations and that you enjoyed our friendly staff, fresh and powerfull breakfast and clean, comfortable room.

Thank you once again for sharing your comment with us and we are looking forward to welcome you back in the near future.

With best regards,

Marek Palenik
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallinn, Estonia
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 27 January 2014

The hotel is with nice and clean interior and looks like business hotel.
I was there for a training and they had separate Wi-Fi for guests and meeting rooms. The meeting room Wi-Fi was not working at all and the guests Wi-Fi was very unstable and slow. The nice thing about guests Wi-Fi was that you could register for the amount of days that you stay at the hotel and didn’t need to sign up every day. I used my three device at the same time.
The breakfast and lunch buffet had a lot of options. The food signs didn’t mention vegetarian nor vegan options and I had to ask, but they were kind enough to find it out for me. Usually it contained dairy, but I could always have something and got full.
The breakfast pineapples and mangos that were cut open were not fresh at all. They tested already fermented and I got bit of a food poison. I’ll not go into details, but I needed to visit the toilet very often after the breakfast.
The staff was helpful, but unable to fix the problems with Wi-Fi. There were a lot people helping at the buffet and at reception.

  • Stayed January 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Raimond S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at andel’s by Vienna House Prague, responded to this review, 30 January 2014
Dear guest,
thank you very much for choosing our hotel and for sharing with us your valuable comment.
We feel extremely sorry that the canned fruit did not seem to be fresh and you did not feel well. We provide on our breakfast buffet many types of fresh fruit as well as the canned fruit depending on the season. Your feedback will be for sure taken for further investigations to make sure we deliver only the best services. It is also our pleasure to hear that you enjoyed our food variety and that there was always something for you to choose from. We are now also working on the internet issue so our guests can happily use it during their stay.
Thank you also for your nice words about the interior of the hotel and about our employees.

Thank you very much again and it will be our pleasure to welcome you back in Prague.

Best Regards

Marek Palenik
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hyderabad, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 26 January 2014

About me:
1. I stayed in this hotel for 21 NIGHTS on a business trip. I stayed in standard room, not club rooms.
2. I am a 'vegetarian'
3. It was my first trip outside India, and hence I compared everything to a 4 star Indian hotel.

First let me list the downsides, as they are not that many:

About Andel rooms:
Andel 'ROOMS' did not make a first good impression because of 3 reasons:
1. Rooms were smaller and simpler than what I expected
2. No tea/coffee facility, no dental kit, super expensive mineral water.
3. Rooms are not value for money.

Now, THE GOOD SIDE OF HOTEL :)
Hotel service:
Andel staff's service made an ever-lasting impression on me because of the SPECIAL TREATMENT given to me, perhaps due to my long stay:
1. Receptionist, on check-in, gave me a city map on her own initiative and explained where I was and where are the important buildings around.
2. On my request, I was provided kettle and microwave, FREE OF CHARGE. This was vital for me as, being a vegetarian, I had brought ready to eat food packets and cup noodles. So having these amenities solved my food problem for most of the stay.
3. I asked them to arrange fruits and plain cooked rice for me every night. They obliged more than my expectations. Every day they brought assortment of different fruits and decent serving of rice, sometimes decorated with mint leaves and other stuff. THE IMPORTANT THING IS they charged very less for the two items( as compared to in-room dining prices) and absolutely NO room service charge, contrary to what was mentioned in menu.
4. They provided bathroom slippers on request, even though they let me know that they were making an 'exception' and that usually its only meant for 'club rooms' ;)
5. Receptionist patiently explained me about the two famous 'vegetarian restaurants' in central prague, opened their website in front of me and booked a table for me.
6. On another occasion, a different receptionist provided travel tickets at no extra charge than ticket price. He explained to me what tram number I should take and get down where.

For vegetarians:
1. Apart from what i've already mentioned, the hostess in the hotel's own restaurant is very nice. She told me she would serve any of the delicacies in the menu without meat if i want.
2. Btw, they do have vegetarian dishes in menu- risotto and spaghetti in some veg gravy. They weren't bad really, although I mostly survived on my ready-to-eat packets as i had so many!.

About Hotel's location:
1. A mall called Novy Smichov is few meters away. It has supermarket, my favourite 'Cafe Coffee Day' and all the typical shops. Also cinema on top floor.
2. Andel tram station is just opposite this mall
3. Andel subway station is in other direction, but again 7-8 min walk.
4. Taxis (Audi) are avaliable in front of the hotel. They don't charge random prices unlike the notorious Czech taxis, but expensive nonetheless.

Overall, I had a amazing stay in Prague and if opportunity comes, I shall reside in this hotel again. (PS: I have never written such a huge review before)

Room Tip: I stayed in standard room. Not sure how good is a 'club room' compared to it. Sry. Mine wa...
See more room tips
  • Stayed January 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank phalanx7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at andel’s by Vienna House Prague, responded to this review, 30 January 2014
Dear guest,

thank you very much for your time to write us such a huge and detailed review.
We feel very happy to hear that you had a nice stay with us and our team members were always nice and friendly to you.
We feel sorry to hear that your first impression about the rooms was not as good as you expected. Our superior rooms offer the basic services but we also offer larger and higher category types of the bedrooms which are also suitable for long as well as short stays. It is our aim to deliver the best possible services and it was our pleasure to help you with all requests and make your stay more comfortable.

Thank you very much again for your lovely comment and we will be delighted to welcome you back in Prague in the future!

Best Regards

Marek Palenik
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, United Kingdom
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 22 January 2014

Stayed here at the beginning of December. 1st room very small and no tea/coffee making facilities in room. We paid extra and upgraded to executive room but found that it really was not worth the extra money for a slightly bigger room and a kettle. Breakfast adequate but eggs etc not hot enoug for our tastes.
Bug bear was window in bathroom so again as many people have said, if u need the toilet during the night, the light is very bright and disturbs your sleeping partner.
Bar prices quite expensive, but there is a good bar accross the road on the corner.
Easy transport links into the main square, very cheap too. Reception staff very informative and you can buy your tram tickets there.
Shopping mall at end of street very convenient and has a huge Tesco on ground floor.
TIP: It is cheaper to buy alcohol at airport than it is in Prague

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank worldtravellerswife1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marek P, Manager at andel’s by Vienna House Prague, responded to this review, 27 January 2014
Dear guest,

thank you very much for sending us your valuable feedback from your recent stay.
We feel very sorry that the room size and the hotel design did not meet your expectations. The size of our regular rooms is 25 sqm but our hotel offers many types of Suites which are perfect for the guests who prefer more space. We will be very happy to provide you such a room during your next visit.
Your feedback regarding the quality of our buffet breakfast and other F&B services has been passed to respective department heads and will be used for further training.
Thank you also for your nice feedback about our reception staff and other tips you are providing to all other travelers.

It will be our pleasure to welcome back in Prague in the future.

Best Regards

Marek Palenik
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about andel’s by Vienna House Prague

Property: andel’s by Vienna House Prague
Address: Stroupezhnickeho 3181/21, Prague 150 00, Czech Republic (Formerly Andel'S Hotel Prague)
Region: Czech Republic > Bohemia > Prague > Praha 5
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#40 Business Hotel in Prague
#85 Family Hotel in Prague
#93 Romantic Hotel in Prague
#105 Luxury Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — andel’s by Vienna House Prague 4.5*
Number of rooms: 290
Official Description (provided by the hotel):
PASSIONATE ABOUT DESIGN Located in the popular 'Andel' district, the andel's by Vienna House Prague stands for design, modern architecture and a warm welcome. Ideally suited for business travellers and holiday makers alike, both the hotel itself and the apartment complex are surrounded by numerous shops and restaurants, and the Old Town is within easy reach. ... more   less 
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Also Known As:
Andel`s Hotel And Suites Prague
Prague Andels Hotel
Andels Hotel Prague
Andels Prague

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