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Reviews (1,011)
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All reviewstram stopcalled hotelcity centremain buildingbig tvmini bar in the roomtram servicethe hotel receptionclose to the airportnice hotelday ticketclean roomscentral europebuy ticketswi fimodern designnice size
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Reviewed 9 August 2017

The hotel is located around half an hour from the city centre. It’s renovated, clean and looking very nice with modern design. The rooms are beautiful with lots of yellow colour. It has a fresh effect, looking very clean and almost elegant. The rooms have no A/c so in the summer this could be a big problem.
The breakfast was good with lots of different choices and the service in dining room was polite and helpful.
The prices in the bar near the reception (it’s the only bar in the hotel) are much too high. If you don’t won’t to pay 11 Euros for a burger, you shouldn’t go there. And another crazy thing: if you would like to drink your morning coffee at the terrace you are going to have a problem. The bar is not working, so you have to climb to the restaurant one floor higher, make yourself a coffee and take it to the terrace by yourself.
This is not how you treat your guests and dear management: this is not the way that tourism works – especially not on a long term!
The main problem in this hotel is reception stuff. They are impolite, unprofessional and obviously not trained at all! There is a lot of work for the hotel management to train them how to behave with guests. Or they should replace the current reception stuff with people who know what their job is and how to deal with it. I was there as a leader of the group of my 55 adult students and the hotel could have been a good experience if it wasn’t for the reception stuff and all the above mentioned (and some unmentioned) things that made me regret choosing this hotel.

Room Tip: take the corner room
  • Stayed: June 2017, travelled on business
    • Value
    • Rooms
    • Service
3  Thank Patricija J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana F, Manažer at GOLF Hotel, responded to this reviewResponded 8 September 2017

Dear Patricja,

thank you for your feedback, it is really important for us because it help us to improve our services.

We would like to apologize you for any inconvenience during your stay. We will do our best to improve our services.

We hope that you will give us your trust again in the future, so you can compare our improvements.

Kind regards,
Hotel Golf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2017 via mobile

We stood in this hotel one night during our 2017 CE Motorbike tour and really loved it.
Room, service & breakfast was perfect, and in 15min we were at Carlsbridge.
Small things make the difference: Because we had to wait 20min for our room to be ready we got a free welcome drink, thanks for that!

Stayed: July 2017, travelled with family
Thank Juergen0463
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana F, Manažer at GOLF Hotel, responded to this reviewResponded 28 July 2017

Dear Juergen,

thank you so very much for your review of Hotel Golf.

We are glad that you enjoyed stay in our hotel and also welcome drink.

Indeed it would be a pleasure to welcome you back in the near future.

Kind regards,

Hotel Golf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

The hotel is located about 20 min from the city centre by direct tram so everyone can easily reach place of the interests, sights, shops, etc.

I much appreciate hotel breakfest offering rich range of food. Overall cleanliness of the hotel is valuable as well. Staff was helpful and very friendly. When making reservation there occured some troubles, and reservation was not approved. I made call to the hotel where I was in touch with reservation manager Vaclav who helped me with the booking for next day.

Room Tip: You can play golf nearby and minigolf right in the hotel area.
  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank smaragdeye17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana F, Manažer at GOLF Hotel, responded to this reviewResponded 21 July 2017

Dear guest,

thank your for your review.

We are thrilled of your nice words and we are sure that Vaclav will also appreciate it. It is also pleasure for our hotel, if the guests are satisfied with our hotel and services.

We look forward to welcome you back soon

Best regard,

Hotel Golf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

We stayed in the hotel golf dependance and were a bit dubious about being chucked in the back of the hotel. However I must say it was superb. The bed was a dream , extremely comfy! And the shower was excellent! It was clean, spacious and quiet. The hotel is next door to a tram stop so the city is easily accessible 24 hours a day. The breakfast was superb, good quality, great selection!

My only gripe is that the reception staff could be a bit more helpful/friendly they didnt even tell us when to check out, when and where breakfast was etc and just generally seemed quite rude. Maybe thats just how Czechs are!

The breakfast staff were amazing though!

Stayed: July 2017, travelled as a couple
Thank Jack D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana F, Manažer at GOLF Hotel, responded to this reviewResponded 21 July 2017

Dear Jack,

thank you for posting your review about your excellent stay in our Hotel.

We are glad that you enjoyed stay in our hotel. We would like to apologize you because of behavior of reception staff, we will do our best to improve our services.

We hope that you will give us your trust again in the future so you can compare our improvements and find that we are friendly nation.

Kind regards,

Hotel Golf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017

I enjoyed the stay, the room was clean and cosy and people at the front desk were lovely (Monica and Rosta), really helpful and accommodating. The location is not great though as I headed to downtown area.

  • Stayed: July 2017, travelled on business
    • Value
    • Rooms
    • Service
Thank Pavlína H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana F, Manažer at GOLF Hotel, responded to this reviewResponded 19 July 2017

Dear Pavlina,

thank you for taking time to share with us your review.

We are happy that you enjoyed stay in our hotel.

Thank you for choosing Hotel Golf and we hope to see you again.

Warm regards,

Hotel Golf

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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