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“again not disappointing”

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Holiday Inn Prague Congress Centre
Ranked #230 of 672 Hotels in Prague
Arnhem, The Netherlands
Level Contributor
170 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“again not disappointing”
3 of 5 bubbles Reviewed 10 January 2014

Stayed here before and its good. Staff very friendly and upgrade to ex.room , but whats the difference ? The room we had was ok and King size bed also here is not really what it should be. The recepion area is smoking so thats not nice , hits you in the face when leaving the breakfast room.Parking is too expensive, 40 EUR for 2 nights come on. Loacation easy to reach by Metro and 2 stops from the centre. Good business hotel nothing fancy. would stay here again when price is ok.

Room Tip: 6 th floor
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank catman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Prague Congress Centre, responded to this review, 26 January 2014
Dear catman52,

Thank you for staying with us again. We appreciate you taking the time to share your thoughts and comments regarding your recent stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

We look forward to welcoming you back again soon.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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661 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Athens, Greece
Level Contributor
65 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 7 January 2014

very noisy.
Every morning somebody had to collect "breakfast voucher" and they were very stressed when somebody wanted to go in toilet and to return back we had to explain that we didn't want to eat for second time in an hour..
not very polite and the bar and restaurant was closing at 11.00 o clock

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babis d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Prague Congress Centre, responded to this review, 22 January 2014
Dear babis d,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Krysllin G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

Service was great allover. The entire hotel interior is more modern then how the building looks from the outside. Our room was nice with super comfy beds and pillows! The room came with an electric kettle and free tea and coffee (had to mention this because most of the other hotels we stayed at in Eastern Europe didn't have this feature). The bathroom, while clean, lacks amenities. Breakfast was good! My favorites were the organic yogurt, fresh fruits, granola and gluten free muesli and the yummy coffee! What I find rather interesting is how they have a gas station (complete with a convenient store) right below the hotel. The distance from the city center is the only drawback of this hotel.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lizzyshakuntala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, Manager at Holiday Inn Prague Congress Centre, responded to this review, 10 December 2013
Dear guest,

thank you for your nice words about Holiday Inn Prague Congress Centre. We try to deliver high quality service standards and it is good to be praised for it.
We are looking forward to meeting you in our hotel again and wish you all the best not only into all of your future journeys.

With regards,

Jana Budinska,
resident manager, HI PCC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NAGA CITY PHILIPPINES
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 November 2013

Traveled with a group on pilgrimage but shared a standard room with my wife.. Room was very clean. Bathroom was very clean too. Impressive lobby. Friendly staff at lobby and at restaurant.. Housekeeping staff also friendly and courteous. Breakfast buffet selection was very good..Enjoyed it very much. Will stay again in this hotel if given the opportunity..

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EMILALEGRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, Manager at Holiday Inn Prague Congress Centre, responded to this review, 11 November 2013
Dear madame,

thank you for your kind comment on our hotel, we are honoured to read such good words, and look forward to welcoming you in Holiday Inn Prague Congress Centre again. We strive to deliver a consistently good service and appreciate your feed back.
Wishing you all the best and good luck into your future journeys,
on behalf of the management of HI PCC
Jana Budinska, resident manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
204 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 bubbles Reviewed 5 November 2013

First let’s start with the good….the staff at the front desk is terrific. Breakfast is good. The hotel is pretty clean.
Now the poor and the bad….non-smokers stay away from this hotel. Smoking is allowed in the lobby and in the restaurant. OK. there is a separate room for non smokers but the smoke travels and permeates that area as well. The hotel reeks from smoke. We were on a non-smoking floor and second we stepped out of the room, the hallway absolutely reeked from smoke. I asked at the front desk the first day we stayed at the hotel and they said that smoking is allowed. Next time in Prague, I will look for a smoke free hotel. This destroyed the entire stay.
We were on the 5th floor in an executive room. There was hardly anything I could discern that was executive about the room other than small chocolates left by the bed side each day.
There is a problem with the water. It runs hot and cold and the hot sometimes gets VERY hot and then turns cold and back and forth. The furniture is worn and worst of all, the mattress was very old and worn….bumpy and uncomfortable. I woke up each morning with a back ache.
I stay at many hotels every year and I know a good mattress from a bad one and this mattress was very poor
Except for CNN and BBC, everything is in Czech but I assume that is the case in all hotels in Czech Republic.
It is a ten minute walk to the train station and then two short trains to the central square.
Hotel has a driver that takes you places for a set fee. A very nice service and we appreciated the fact that he was waiting for us upon arrival to the airport. Fee was 850 Czech which is about $45.
I expect much better from Holiday Inn. If they turn the hotel into all non-smoking and remodel the rooms then I’d consider it but otherwise no way am I coming back here. A shame cause the front desk personnel were great but I’d much rather have poor front desk with non-smoking and a descent bed….

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ILoveIsrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jana B, Manager at Holiday Inn Prague Congress Centre, responded to this review, 11 November 2013
Dear sir,

thank you very much for your comment on our hotel. I appreciate your kind words about the staff and cleanliness, as we strive to do our best in delivering good service to our valuable guests.
For your critical points, we are well aware of all the facts as mentioned in your comment, and the management of the hotel reports these issues continuously to hotel owners. The hotel shall undergo a large reconstruction within a short time, and so both the problems with water, furniture and all other equipment should be resolved within the frame of these works.
Also, we are concerned about the problem of smoking in the hotel lobby and we are well aware of the fact this is a serious matter that should be resolved in a very short period. We will therefore use your comment to support the change of the smoking policy.
Once again, thank you very much for your constructive comments, and we do hope most of the points you are mentioning will be improved upon your next stay with us.

Thank you very much,
respectfully,

Jana Budinska, resident manager, HI PCC
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liberec, Liberecky Kraj, Czech Republic
Level Contributor
47 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 19 October 2013

I spent more nights in more years during business events. Every time nice and comunicative staff at the front desk, very good quality of rooms, clean with two different pillows on the bed. Very good breakfast and restaurant. Hotel is situated near to the congres centre with nice panorama view. Not exactly near to the centre. Result: very good hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vaclav H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 7 October 2013

This hotel is very conveniently located next to the Congress Centre. If you are in town for business this is the perfect accommodation. If you are looking for a venue that allows for a little exploration of this beautiful city perhaps a more central location would be advised.

Although taxis works fine (and are cheaper when compared with most European capitals) and there is a very convenient subway stop, just a walk away from the Hotel, it is by far more convenient to commute from the city centre to the Hotel than the other way around.

The Hotel delivers what it promises. As a business Hotel, service is quick and competent (although sometimes not as fluent in English as one would expect). The room are a bit uninspiring, but have all the amenities you need. The furniture is a bit run-down (the TV is quite old and the decoration is boring). Breakfast will not disappoint.

If I had to point a flaw, that would be the lack of a proper gym. The hotel has a mini-gym - but that is what you get, a very small room, with the same sad decoration - and an hand full of work out machines.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank damenax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Prague Congress Centre

Property: Holiday Inn Prague Congress Centre
Address: Na Pankraci 1684/15, Prague 140 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Praha 4
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#152 Family Hotel in Prague
#184 Luxury Hotel in Prague
#190 Romantic Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Prague Congress Centre 4*
Number of rooms: 251
Official Description (provided by the hotel):
Welcome to Prague, Czech Republic. HOLIDAY INN PRAGUE CONGRESS CENTRE. 4* Luxury hotel offers unique concept of interiors complemented by works from the world's top designers. As a proof of its singularity the hotel was declared THE BEST HOTEL PROJECT OF THE YEAR in the prestigious Best of Realty 2001 development competition.The hotel is situated just 5 minutes from the city centre, only few steps from the oldest Prague historical monument - Vysehrad castle and large green park with panoramic view of Prague. Hotel is easily accessible for tourist clientele giving them a perfect base for seeing the historical sights. The underground station is only 150 m from the hotel. Famous Wenceslas Square is just two stops by underground and from there tourists can have a delightful walk down to the Old Town and follow the Royal route across Charles Bridge up to Prague Castle. The hotel offers its guests 251 elegantly and modern furnished rooms including 50 executive rooms, 8 suites as well as 2 rooms for disabled guests. All rooms are equipped with free wireless Wi-Fi connection. The hotel restaurant, the Cafe Restaurant Esprit, achieved the best ranking in TOP 50 Hotels restaurant and was esteemed the BEST HOTEL RESTAURANT OF 2004. ... more   less 
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Also Known As:
Holiday Inn Prague Congress Centre Hotel Prague
Prague Holiday Inn

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