I really, really, really wanted to have a great stay at this hotel but one look at the room and I was deeply disappointed. Granted, I don't think there are many triples at this hotel, but I paid quite a bit extra for the triple and requested one with a view. This hotel is apparently known for its views and I can attest that we had a view of absolutely nothing. Considering our lack of view, there was really no reason to stay here. The décor is less than would be expected for a 5* hotel, yet I still had to pay the 5* price. Very disappointing.
We arrived during extreme rains/floods and I made numerous calls to the hotel at my expense letting them know our status. Our arrival was delayed several hours due to flooded train rails and the hotel was kept informed every step of the way. We completely missed the manager's reception and when we arrived around 8:00 PM or so after a very long and wet day, we were informed that there was nothing saved for us to eat from the reception. I had to go out at 8:45 PM on a very wet and rainy Sunday night and thankfully managed to find a Starbucks that was still open for a few more minutes or else we would've had no dinner at all.
Although the room rate included a complimentary breakfast, a charge for the breakfast was included in the final bill and I had to ask that it be removed. Again, I was irritated that I had to bring this up as I'd asked 2 times previously that the hotel confirm that breakfast was included with my reservation. Additionally, I was told that I would be unable to find my way to the airport on my own using public transportation. I was strongly encouraged several times to book a taxi from the hotel for $50. Glad I didn't heed the hotel's advice - I had no trouble at all using public transportation from the hotel to the airport and didn't have to pay anything extra as our transportation tickets were valid for about 1.5 hours longer (which the young man at the reception desk was already aware).
Make sure you don't stay in our room on the ground floor - it was very disappointing and has no view whatsoever. Better yet, stay at the Alchymist Hotel which I noticed only a few doors down. It looked far lovelier and significantly more upscale.
- Official Description (provided by the hotel):
- Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more less
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- Also Known As:
- Golden Well (u Zlate Studne) Hotel Prague