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Golden Well Hotel
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Reviews (1,833)
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Reviewed 6 October 2013

A fantastic welcome, superb view of Prague - steeples, rooftops and charles bridge. The hotel was very clean, delicious breakfast, well worth the 20 euros. Definitey book the airport transfer through the hotel, made our journey so simple.

Room Tip: superior twin on second floor (21) was roomy and ensuite
  • Stayed: October 2013, travelled with friends
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Thank michellejanesamuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this reviewResponded 8 October 2013

Dear Guest,

What a nice review. Thank you so much for posting it. We really appreciate you staying with us, and we're delighted you enjoyed your welcome, the breakfast and location of the hotel.

We do hope you'll return soon.

Best regards,

Jiri Hlavaty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2013

The Golden Well makes a big show of its TripAdvisor ratings but it is slipping into mediocrity. We travel often in Europe and like so many others, rely heavily on reviews in TripAdvisor. We spent three nights at the Golden Well in late September and feel compelled to share our experience. The manager/concierge knew less about Prague than we did. After a frustrating search based on his directions, I had to school him that there are two St; Nicholas cathedrals in Prague, and rely on my own resources to get around this beautiful city. On this and other attractions his excuse was he did not attend school in Prague. The night manager was even worse. When we arrived late, he claimed we would have to walk to the bridge, cross over and make our way to the town center to find a restaurant if we did not choose to eat in their overpriced restaurant. The only option, he suggested, would be to find the Aria, their sister hotel restaurant and eat there. We did, but it turned out the sign we needed to be looking for was a musical note and the only way we eventually found out about it was to look at a Google satellite map of the building later that night. We finally made it there and had a great meal, but the prices were through the ceiling. Imagine ordering the house chardonnay for $17 a glass and having the sommelier pour a paltry 2 ounces into the glass. Three sips and it was gone. The next day we found no less than 15 places to eat within three blocks of the hotel. Wine and great food at these bar/cafe/restaurants were half as much and beer was downright cheap. There were lots of other negatives with the hotel which were mostly little things, like frayed carpets in the lobby and such, but what was most upsetting was we had asked for a view room of the castle and we ended up with a wall view the other way. The other item is that travelers write it is a short walk to the town square. We are avid hikers and I can tell you it is not a short walk. It is about two kilometers and usually took us about 20 minutes. We discovered too late that there are several beautiful hotels about a five minute walk to the town square. Next time we will stay at the Intercontinental Prague, which is by the river and about a five minute walk to the town center.

  • Stayed: September 2013, travelled as a couple
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3  Thank jmeyer27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this reviewResponded 7 October 2013

Dear Guest,

Reviews like this are always profoundly disturbing for us to read. We're acutely aware that we are in the business of hospitality above all else and whenever a guest is this dissatisfied, it is an immediate concern for management.

We would, however, like to take this opportunity to clear up some miscommunication. We have on-record documentation that you were offered a nice room with the view very well in advance, which we would be happy to provide for you. In short, we did not receive any answer from you and therefor you were offered the only available room we had at the time of your arrival.

Secondly, we are proud to have many very good dining options around and our concierge is always ready to recommend many restaurants in the nearest distance from the Golden Well Hotel. We definitely don’t force our guests to eat in our restaurant; even it belongs to the best of what Czech gastronomy could offer. Our sister property CODA is offered to our guests because of its walking distance from the Golden Well Hotel (approx. 5 minutes) and of an unique ambience and top class gastronomy. Both restaurants offer reasonable prices regarding to the level of service.

Thirdly, our hotel is very well known for its unique location and refined design. In the hotel you can find plenty of original works of art (including historical carpets) all of which come from the owner's private collection and have incalculable value. Our Location is appreciated mainly due to its close proximity to the Prague Castle and the Old Town Square, which is only 10-15 minutes walk through one of the most beautiful sights of Prague – the Charles Bridge.

We sincerely apologize that your experience with us was disappointing. We pride ourselves on offering exceptional service to our guests, and hope to have the opportunity to rectify the situation in the future. If you should decide to give us another chance, please contact me directly on jiri.hlavaty@aria.cz.

Best regards,

Jiri Hlavaty

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Reviewed 30 September 2013

My husband and I have just returned from a short stay in Prague, staying at the Golden Well hotel. From the moment we arrived we were treated wonderfully and this continued throughout the stay. The welcome, the room, the restaurant for dinner and the breakfasts were all sublime. The location is great, if slightly hard to find at first. And Prague itself we both loved. A lovely weekend in an interesting and beautiful city and at one of the very best hotels I have stayed in.

  • Stayed: September 2013, travelled as a couple
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Thank serenagreentrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this reviewResponded 4 October 2013

Dear Serenagreentrees,

Thank you very much for your lovely feedback following your recent stay at the Golden Well Hotel. I am so happy that my fantastic team ensured we met your expectations. I have already passed on your kind words to them. Please do come back and see us again soon.

My kindest regards,

Jiri Hlavaty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2013

My husband and I travelled with both of our older parents and we chose to stay here for it's location. It's just so awesome can see the beautiful "red roof" city view in sun rise and sunset. Turns out, it's even better! Great car service, orientation, warm staffs, awesome bed and clean room, breakfast was great too. The small gate opens to the Castle directly from 10am-7pm and it makes so much easier to visit the Castle anytime during the day. Loved it!

  • Stayed: August 2013, travelled as a couple
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1  Thank Alixier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2013

We stayed at the Golden Well in early August, and to this day, I still think back to the absolutely divine service and hospitality we were given. I had read a lot about the exceptional service, and this was proven to me the minute I contacted the hotel for more information. I really liked the online chat feature they have on the website, and it was so helpful to be able to get my questions answered instantly. We got the romantic package, and that was sensational. My boyfriend was very pleased, and he's not easy to impress! I often hear that the Czechs don't smile much when it comes to service, but that was not the case for Golden Well. Everybody was so pleasant and helpful! We treated ourselves to a delicious dinner at Terasa U Zlate Studne, and again, we felt very pampered. Excellent breakfast selection as well, with homemade yogurt! Guests have access to a shortcut to the Prague Castle, which we made good use of. Am hoping to find a time where we can come back. They give a discount to returning guests!

Room Tip: Room 35 (the Wilhelm von Rosenberg room) was spacious and quiet.
  • Stayed: August 2013, travelled as a couple
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2  Thank Tessiedriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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