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“Treated like VIPs”
Review of Golden Well Hotel

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Golden Well Hotel
Ranked #3 of 651 Hotels in Prague
Certificate of Excellence
Walton-On-Thames, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Treated like VIPs”
Reviewed 9 December 2013

From the moment you arrive at the Golden Well you are made to feel very welcome and are treated like VIP's. We arrived fairly late but this wasn't an issue at all for the hotel we were presented with a refreshing drink on check in and provided with a map and a tour of the hotel as well as local recommendations.
We spent 3 nights in a superior room which was one of the largest rooms of that standard I have ever stayed in. Provided with all mod cons, (iPad, iPod, remote control toilet :)) the room was more than adequate. The complimentary cheese and wine on arrival was a lovely touch as were the little cakes left as part of the turn down service each evening.
We ate in the restaurant on the final evening and opted for the tasting menu which was an exceptionally lovely treat and the service like the rest of the hotel was impeccable.
Location is tucked away and convenient for the castle and cathedral and only a short stroll into town over the Charles Bridge.
We had the most perfect stay and recommend anyone looking for a a memrable stay in a beautiful city to stay at the Golden Well

  • Stayed December 2013, travelled as a couple
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Helpful?
1 Thank JOVG123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 10 December 2013
Dear JOVG123,

You paid us the highest compliment possible when you said that you were treated like VIP's during your stay here at the Golden Well Hotel. We are happy to hear that our staff provided the most perfect stay you have ever experienced.

We hope to welcome you again to the Golden Well Hotel and thank you for recommending us to anyone looking for an accommodation here in a beautiful city of Prague.

Kind regards,

Jiri Hlavaty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (219)
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 December 2013

My husband I and were recommended this hotel by friends that had stayed previously, with the words 'you'll have an amazing time', so we chose to book it for our honeymoon. A chauffeur met us at the airpot, it was a quick but scenic ride to the town centre and when we arrive at the hotel there was a compliment of staff waiting to welcome us. The hotel itself is beuatifully understated and classic in style with every thought catered for. The food was incredible and we ate so much that I honestly didn't think we'd ever need to eat again! I highly recommend the restuarnt at night as the views are stunning and the chef is very very good at what he does. The staff were all very helpful and went out of their way to make sure we had the trip of a lifetime. My last recommendation woud be the breakfast martini from the hotel bar - the barman was charming and the martini was superb! Anyway, to cut a long story short, I wish we could have moved in! Thank you for the most wonderful honeymoon :)

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank TanyaLW22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 10 December 2013
Dear TanyaLW22,

I am delighted that you chose the Golden Well Hotel as your honeymoon destination. You thanked us for making your trip so memorable, and we thank you for your glowing review!

We hope you will return to visit many times, perhaps to celebrate every wedding anniversary. We promise to do everything we can to build many more happy memories for you.

With warmest regards,

Jiri Hlavaty
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Miami, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 December 2013

My family, consisting of 2 adults and 3 children, booked a double connecting room for 4 evenings at the this hotel last week. It is everything that the positive reviews have described. It was intimate, unique, warm, and inviting layered in with excellent service. We particularly enjoyed the turn down service with bedside treats, the pillow menu, and the warm greetings and excellent service. It begins from the moment you arrive in which staff offers to tour you around the hotel. We spent time in the small bar and had nice conversation with the bartender as well. It is clear that the hotel is focused on delivering a quality experience to the guests. This starts with good management and execution from staff that you feel truly cares. This is a hotel culture that is hard to execute. Interestingly enough we departed for Vienna and spent 5 evenings in Castle Hotel which we will not mention the name of. We were consistently evaluating our experience to that of the Golden Well. When a guest uses your hotel as the Gold standard in which to measure other properties you know you are doing well. Keep up the great work!

  • Stayed November 2013, travelled with family
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Helpful?
2 Thank Kleber125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Regina, Canada
2 reviews
Reviewed 22 November 2013

My wife and I stayed here for a few days for a romantic break in our Euro trip and it was everything and more! Great location for the Prague Castle and we walked everywhere from here to the attractions of Prague. Great food with a great breakfast that can be included in your room rate (recommend). The price for this hotel is relatively cheap compared to a hotel like this in north America. Great views of the city also with excellent customer service!

  • Stayed September 2013, travelled as a couple
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Helpful?
Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 28 November 2013
Dear Joe F,

Thank you so much for taking the time to leave your very kind words following your recent stay with us at the Golden Well Hotel. I was so glad to read that you managed to take an advantage of our location and explore the beauty of Prague comfortably. I have passed on your kind words to the Food and Beverage team here at the hotel as well as with the rest of my great team.
Once again many thanks for staying with us and I hope to welcome you back in the near future.

With warm regards,

Jiri Hlavaty
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London, United Kingdom
1 review
Reviewed 22 November 2013

The hotel is tucked away down an alleyway and embedded in the castle walls - but as you go through the gate into the entrance courtyard you are transported into a world of luxury. A super welcome from staff including a map and city breifing in the dining room that overlooks the roof tops of Prague. Room was top class with space and a whole host of modern gadgets yet presented in a truly authentic way. Restaurant is excellent; maybe the breakfast even better (but an extra). The hotel is perfectly placed for easy access to Prague City by foot or via nearby Metro station.
Overall the perfect hotel to stay for a Birthday treat weekend away and would highly recommend the hotel to others.
The photos on the web are real - it is that good!

Room Tip: Try to get a room overlooking the palace gardens
See more room tips
  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Ken B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 28 November 2013
Dear Ken B,

Thank you for taking the time to leave your comments following your recent stay with us at the Golden Well Hotel. I was delighted to read them and in particular that you enjoyed the facilities, service and location of the hotel. As you said we are in a perfect spot with a beautiful views and great transport links. I do hope you will come and stay with us again soon.

My kindest regards,

Jiri Hlavaty
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 November 2013

My husband and I stayed here during a trip through Eastern Europe, solely on the great reviews from Trip Advisor. What a great decision -- this was such a hidden gem of a hotel, literally within the walls of the castle and overlooking the picturesque rooftops of Prague. The staff were friendly and helpful and they made our stay there even more memorable. The location is perfect for seeing the city and the gorgeous views from our room and the restaurant are unforgettable. I would highly recommend this hotel to anyone looking for a romantic and unique place in Prague.

  • Stayed January 2013, travelled as a couple
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Helpful?
Thank MahanFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pembroke, Massachusetts
Level Contributor
254 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 3 November 2013

Huge lovely room with great views of the city and castle hill.
Comfy bed and evening treats after a long day of touring. Go everywhere on foot from this location. Helpful welcoming staff. Luxurious bathroom with great beauty products and a programable heated commode (yes…I said programmable).
Breakfast is a treat! Either cooked to order or the buffet; watch the early fog lift to admire the city spreading out from below.

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank caryn1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 5 November 2013
Dear Caryn1958,

Thank you very much for your wonderful review of your recent stay at the Golden Well Hotel. We look forward to welcoming you back in the future and build many more happy memories for you.

With warmest regards,

Jiri Hlavaty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Well Hotel

Property: Golden Well Hotel
Address: U Zlate Studne 166/4, Prague 118 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Romantic Hotel in Prague
#3 Luxury Hotel in Prague
#4 Family Hotel in Prague
#28 Business Hotel in Prague
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Golden Well Hotel 5*
Number of rooms: 19
Official Description (provided by the hotel):
Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more   less 
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Also Known As:
Golden Well (u Zlate Studne) Hotel Prague

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