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“At the pinnacle of world travel and leisure!”
Review of Golden Well Hotel

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Golden Well Hotel
Ranked #3 of 647 Hotels in Prague
Certificate of Excellence
Reviewed 21 April 2014

You’re in for a treat should you be lucky enough to secure a reservation at U Zlate Studne. The high level of customer service at this outstanding establishment is as unique as the beautiful city of Prague itself. The young concierge, Ivan, is an exceptionally well-trained 21st century Gustave H.; authentically polite, approachable, soft-spoken, and clearly enjoying his work helping guests with requests and satisfying their various traveling needs. The rest of the staff shines as well, you’ll know them all by name by the end of your stay. All the amazing details of this hotel have been chronicled in earlier reviews, such as the heated bathroom floors, Philippe Starck-designed toilets with their own wireless remote control (really!), pillow menus, iPads/iPods, and turn-down service, so it needs to be said you’ll be sad to leave this place and return to the drudgery of the “real world”. When I made reservations for this hotel I didn’t know TripAdvisor named it best hotel in the world for 2011 - it still earns the title three years later!

Room Tip: Room 42 was quiet and had easy access to the bar and restaurant. One window looks out over the cast...
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  • Stayed: April 2014, travelled as a couple
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Thank 735mikej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this reviewResponded 23 April 2014

Dear 735mikej,

Thank you very much for your wonderful review of your recent stay at the Golden Well Hotel.

Ivan is chuffed to pieces to have been mentioned individually I am delighted that you enjoyed your treat at the hotel and that you were well looked after by our team. They all pride themselves in ensuring that none of our guests have to lift a finger whilst they are with us.

We look forward to welcoming you back to the Golden Well and hope that it won’t be a once in a lifetime experience for you.

With warmest wishes,

Jiri Hlavaty
General Manager

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Reviewed 17 April 2014

Our stay was perfect from start to finish. The staff is very helpful, the rooms large and beautiful, with views of the city. The breakfast is fantastic. There is a separate entrance to Prague castle through the amazing Terrace restaurant. Take a break during the day in the lounge with drinks and snacks from the restaurant. Little treats by your bed in the evening. Not only wifi, but an iPad and apple tv available. Perfect, quiet!

  • Stayed: April 2014, travelled as a couple
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Thank MDK62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this reviewResponded 23 April 2014

Dear MDK62,

Thank you very much for your wonderful review of your recent stay at the Golden Well Hotel.

I am delighted that you enjoyed your time with us. It is always lovely to hear that a guest has been able to sample every part of the hotel from our luxurious rooms to our sumptuous afternoon tea in the Lounge and the delights served in our Dining Room.

We all look forward to welcoming you back to the Golden Well and hopefully it will be during the summer when the Prague Castle garden is in full bloom.

With warmest wishes,

Jiri Hlavaty
General Manager

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Reviewed 17 April 2014

So we opted for a drink here instead. We made the 30 minute walk (in the freezing cold I might add) up to this gorgeous terrace. I had been looking forward to this view our entire trip, and really was the only thing I wanted to do in Prague. Unfortunately, when we arrived, we were informed that the terrace was closed due to remodeling. The hostess could see the look of disappointment on my face. I saw another near by terrace (not as high as the one I wanted to be at) but I asked her if we could sit out there for a drink. She told me all the furniture was wet from the rain, but she could tell I didn't care so she showed us out there and we had the whole place to ourselves. She brought us a bottle of wine and some clean dry cushions and we stayed out there gazing at this beautiful view of Prague. It was honestly my favorite moment of our entire trip, and I'm grateful this hostess when above and beyond to accommodate us. She could have easily said no, but she didn't…and for that I am very grateful :)

  • Stayed: April 2014, travelled as a couple
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1  Thank Sheena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Where do you start to express how great this hotel is. From the moment you walk in you are greeted with amazing hospitality and service. The hotel is beautiful, the rooms are amazing, views are spectacular and the food for breakfast and dinner were both top shelf. From every moment we were in the hotel, we were treated like Kings and Queens. Would definitely stay again and recommend it to anyone travelling to Prague!

  • Stayed: November 2013, travelled as a couple
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Thank Justin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2014

Booking a hotel in Europe over the internet is very intimidating. The only thing you have to go on are comments and pictures from other guests. Well this facility will not disappoint. They go way above and beyond. On check in day, you get a private meeting with one of the staff to orientate you around the hotel. They offer you a welcome drink and go over everything. Our room was #42 and we loved it. Bathroom was the best, heated floor and toilet seat. After returning to our room at the end of the day, we would find a fresh bottle of water and glass and a snack on a covered dish at the bedsides. If you have questions or need help, you are their #1. After leaving Prague we were in Munich for 3 days. I was so disappointed in our room in Munich. Nothing can compare to The Golden Well. Many thanks to all at The Golden Well Associates who helped make us feel so welcome and comfortable. You really don't want to leave.

  • Stayed: April 2014, travelled with family
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Thank Gina F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this reviewResponded 16 April 2014

Dear Gina,

Thank you for sharing your experience with the TA community. You're right that choosing a hotel in Prague or Europe is not easy and the more I am happy to hear that we didn't disappoint. We love to welcome our guests with the short tour of the hotel so I am delighted that you enjoyed it and that it helped you to get some orientation of the hotel and the city and am so happy to hear that that you loved your turndown amenity. It makes the evening a bit more special and is a nice treat.

It was our absolute pleasure taking care of you and I do hope that we will have the pleasure of welcoming you back for a future visit.

Please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Jiri Hlavaty
General Manager

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Reviewed 5 April 2014 via mobile



Eastern European hotels don't have a strong reputation for customer service, outstanding attention to comfort or superb food. The Golden Well in Prague, superbly situated off a cobbled street by Prague castle, breaks the mould. From the first welcome until a reluctant departure, guests are made to feel their comfort and enjoyment is the first concern of every member of the staff. You can expect beautiful rooms, very comfortable beds, Molton Brown in the bathroom and a stunning view of the lovely city. Dinner is a very special experience in their stunning dining room with rooftop views of Prague lit up at night, and the food is world class. We didn't try the taster menu, though with some regret, but the signature fillet of beef with foie gras was especially fabulous. We tried a red Czech wine - Frankovka- and were not disappointed. Breakfast is quite simply the best we have found in any hotel anywhere, and even paying the bill, though not entirely painless, left us feeling every koruna was more than worth it. As a bonus, guests are offered tea and cakes free in the afternoon, and a fruit bowl is replaced daily in the bedroom. All the staff are charming and highly skilled professionals. We will certainly return and cannot recommend it too highly.

Sent from my iPhone

Stayed: March 2014, travelled as a couple
Thank Glen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014

absolutely perfect. One of the best places i ever been in my entire life. Super attention to every detail. This was my first visit in Prague and if i decide to come again 100% i will stay here... recommanded to everyone want to enjoy this beautiful city

  • Stayed: February 2014, travelled as a couple
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1  Thank Tend81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this reviewResponded 3 April 2014

Dear Tend81,

Thank you for sharing your experience with the TA community. We are proud to be one of the best places you've ever visited.

We all look forward to welcoming you back to the Golden Well Hotel soon.

Warmest regards,

Jiri Hlavaty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Well Hotel

Address: U Zlate Studne 166/4, Prague 118 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Romantic Hotel in Prague
#3 Luxury Hotel in Prague
#4 Family Hotel in Prague
#28 Business Hotel in Prague
Price Range: £164 - £338 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Golden Well Hotel 5*
Number of rooms: 19
Official Description (provided by the hotel):
Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more   less 
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Also Known As:
Golden Well (u Zlate Studne) Hotel Prague

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