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“A true delight”
5 of 5 bubbles Review of Golden Well Hotel

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Golden Well Hotel
Ranked #3 of 672 Hotels in Prague
Certificate of Excellence
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A true delight”
5 of 5 bubbles Reviewed 18 July 2014

Have to reiterate other reviewers' experiences. A degree of service we haven't experienced from a hotel before, but would be very happy to get used to! Loved the interesting and charming layout of the hotel - very discreet and quiet. Position just under the castle is great location to explore from. Strongly recommend having breakfast and dinner at the terrace restaurant- lovely food and beautiful views. Treat yourself!

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Jacotour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 21 July 2014
Dear Jacotour,

Thank you for your wonderful review of your recent stay at the Golden Well Hotel.

I am thrilled to hear that you found everything to be top notch during your stay. It is very important to us that all guests receive a very warm welcome and are made to feel like extended members of the Golden Well family. I am thrilled to hear you enjoyed the delicious treats in the restaurant during breakfast and dinner time and thank you for your recommendation.

We look forward to welcoming you back to the Golden Well and hope that it will be before too long.

With warmest wishes,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,703 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (218)
Date | Rating
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  • Czech first
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English first
Oslo, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

We had a lovely stay at this wonderful hotel. The prague castle is only a short walk away from the hotel, and it is a private gate that leads directly into the sight. We had perfectly cleaned rooms, quality food and positive and polite staff. We recommend this hotel, and the resturant at the terrace.

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank MnM T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 21 July 2014
Dear MnM T,

Thank you for your wonderful review of your recent stay at the Golden Well hotel.

I am thrilled to hear that you felt truly welcomed and that you find the hotel to be lovely and charming with an amazing service. I am so pleased to hear that you were able to take the time to enjoy our private gate leading to the Prague Castle. The Palace Gardens are a wonderfully peaceful haven which certainly comes as a surprise to find by a hotel in the middle of Prague.

I do hope that we will have the pleasure of welcoming you and your family back to the Golden Well in the near future.

Many thanks again for your kind comments,

With warmest regards,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 14 July 2014

We stayed here for 3 nights in April of 2014. The hotel is simply lovely. It has so much character and lot of areas to relax indoors and outdoors. The service is tremendous. The staff is always looking to assist. You are welcomed with a cocktail and a light snack as a staff member goes over a map and all the amenities of the hotel. I loved how you could head up to the castle with the hotel private entrance and the fresh fruit in your room. It was quite handy and a beautiful walk with a tremendous view. We had one small housekeeping issue of which the front desk addressed immediately. They also provided us with a bottle of wine for the inconvenience. It is all the small details of this hotel that make it spectacular. Would highly recommend.

  • Stayed April 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank NFPaTony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 16 July 2014
Dear NFPaTony,

Thank you for taking the time to post your feedback on the site following your stay with us in April and I am delighted to hear that you had a memorable stay with us. I am pleased to hear that you thought the hotel was simply lovely, service was tremendous and the staff were attentive.

I am also pleased that you enjoyed the private gate to the Prague Castle leading from our upper terrace as well as the room and amenities.

I do hope we will have the pleasure of welcoming you back on a future visit and please do not hesitate to contact us if we can be of assistance at any time.

Warm regards,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katy, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

From arrival to departure, the Golden Well was absolutely wonderful. The staff is professional and warm. The room was charming, accomodating, and special. The food was awesome. We had breakfast each morning and fortunately had an amazing dinner there one evening. It was superb. When we first arrived, I was struck by how picturesque the entry was. I felt I was stepping into a postcard. Simple, beautiful, romantic and such character. Very personal attention. They made our trip to Prague all the more special and memorable. Oh! and the view and accessibility to the castle were great! I highly recommend the Golden Well. Would stay there again without a doubt!

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Danette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 16 July 2014
Dear Danette S,

Thank you for taking the time to post a review on the site following your recent stay with us and I am thrilled to hear that you were treated like royalty and felt pampered throughout your stay.

I am also delighted that you liked your room, which you felt was charming and special. It is very rewarding to hear that the team were professional and warm, I have passed your kind words to everyone. I am pleased to hear that you enjoyed the breakfast and the dinner in our award winning terrace restaurant! I believe it was a memorable experience.

I do hope that you will return on a future visit and please do not hesitate to contact me if I can be of any assistance.

Warm regards,

Jiri Hlavaty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

We could have opted for a cheaper hotel, which also got high service ratings, but are so glad we chose the golden well. The hotel has the number one rated restaurant in Prague. Breakfast every day here was a treat. The hotel also has amazing views of the city. My husband mentioned when booking that it was a special occasion, so they put us in room 35 (many other reviewers have commented on the great views from this room--castle, garden, and city views). The air conditioning was broken (we came during a heat wave), but they took care of that efficiently and professionally.
But what really sets this hotel apart are the staff. Simon, Jakub, Bianca, Rayisa, and even the mechanic to fix our ac were superb.

Room Tip: Floors 3 and 4 have the best views, but floor 2 garden views are nice too. If you want to pay less...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank r7k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Level Contributor
46 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 6 July 2014

Hard to offer much that is new that hasn't been said. So close to so much, but completely tranquil and peaceful. The building has lots of character and amazing views. The terrace restaurant is terrific and has one of the best views in the city. The staff was unfailingly helpful and friendly. The boutique size of the property makes the feeling very intimate and welcoming. We spent a week here and were reluctant to move on to our next destination. Each room is different, but I would doubt there is a bad room in the entire hotel. The wireless access was excellent.

Room Tip: The building has multiple levels, so the views are good from all floors, but improve as you go up...
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dtgoug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 7 July 2014
Dear dtgoug,

Many thanks for taking the time to leave your feedback following your recent one week stay at the Golden Well Hotel. I was really pleased that you enjoyed the hotel facilities and also the Wi-Fi. We have recently upgraded our wireless internet service in the hotel and it was great to read that rated this service very highly. I was also really pleased that you enjoyed our food and bevearge service and the overall service you received. I have passed on your kind words to the great team here at the hotel and I hope we will be able to welcome you back soon.

My best wishes,

Jiri Hlavaty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 6 July 2014 via mobile

Stayed for a couple of nights. Exemplary service; outstanding views and food at the restaurant. Plenty of luxurious touches in an otherwise generically finished building. Rooms are small but comfortable. Stay for sure, but Four Seasons luxury is only available there (moved there).

Stayed July 2014
Helpful?
2 Thank a n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri_Hlavaty_GM, General Manager at Golden Well Hotel, responded to this review, 7 July 2014
Dear a n,

Many thanks for taking the time to leave your feedback following your recent stay with us. I was delighted that you enjoyed your stay and the restaurant which, as you mention, does indeed have stunning views over Prague's rooftops and excellent food.

Many thanks once again,

Jiri Hlavaty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Well Hotel

Property: Golden Well Hotel
Address: U Zlate Studne 166/4 | Mala Strana, Prague 118 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Hradcany & Letna , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
#2 Romantic Hotel in Prague
#3 Luxury Hotel in Prague
#4 Family Hotel in Prague
#28 Business Hotel in Prague
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Golden Well Hotel 5*
Number of rooms: 19
Official Description (provided by the hotel):
Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more   less 
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Also Known As:
Golden Well (u Zlate Studne) Hotel Prague

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