I had already decided on the hotel we were going to stay in for my wife's birthday and it was almost as an afterthought that I checked the reviews. I saw the headline reviews and the rating on the Golden Well and decided to check it out just for the sake of comparison.
Every hotel I looked at afterwards was a second best in comparison and so I booked in. Over a series of emails I agreed the details of the Romantic Escape package with the hotel and all was set. Everyone knows that to provide good customer service you have to not only meet but exceed the customers expectations. After the website, the reviews and the emails this wasn't going to be easy for the Golden Well as my expectations were very, very high. And they didn't meet my expectations. In fact they didn't exceed them - they completely blew them out of the water!
I'm not going to give the full details of everything them did for us to make the stay the single best hotel experience we have ever had. Some of the personal touches were so unexpected and so sweet that it would be a shame to spoil them for anyone else planning to stay there. But it was absolutely perfect. From the pick up at the airport to the personal email from the manager after check out it is pretty much impossible to improve on. Staff were there when we needed them and invisible when we didn't - immaculate service without the over the top "anything we can help you with / is everything to your satisfaction?" interference that you get in some chain hotels. The hotel itself was the same - immaculate and luxurious but no bling or nonsense. The whole thing was just end to end sophistication.
And that sophistication isn't cheap. In fact by Prague standards it's probably quite expensive. But value isn't about the lowest price and I had no problem with paying the bill at the end of our stay because it was the best value for money I have ever had in a hotel.
If you are looking for a romantic break then this is really the only hotel that you need to look at - nothing else will be as good!
- Official Description (provided by the hotel):
- Charming traditional retreat in 16th-century Emperor's residence, set beneath the walls of Prague Castle. Wander up the cobbled, traffic-free streets to The Golden Well (U Zlate Studne), clinging to the wall in the shadow of Prague Castle, and you will uncover one of the city's best kept secrets. This modest collection of little inter-locking houses was once home to Emperor Rudolf II, and later the astronomer Tycho de Brahe. Sensitive renovation - has created a cosy yet refined hotel. The result is a pleasing balance of mod cons - internet access, satellite TV - and old style elegance. ... more less
- Reservation Options:
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- Also Known As:
- Golden Well (u Zlate Studne) Hotel Prague