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“sophistication and relaxation”

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Aria Hotel Prague by Library Hotel Collection
Ranked #8 of 649 Hotels in Prague
Certificate of Excellence
newport pagnell
Level 6 Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“sophistication and relaxation”
Reviewed 22 March 2009

We stayed at the Aria in mid march and chose the hotel through a combination of reading Tripadvisor reviews and the recommendation of a well known city break travel operator, possibly founded by a captain of enterprise.
The hotel is in an ideal location situated in the quiet Mala Strana area from which the castle and Charles bridge can reached in a few minutes. This also makes it very convenient to visit the old town and the famous clock.
The hotel itself has a modern and contemporary feel, finished to a high quality throughout, and the very young management team have succeeded in creating a very friendly atmosphere from the top down. The only other hotel we have stayed in which has a similar feel is the Hilton in Malta. Check in was quick and efficient and we were shown to our room where the various entertainment facilities were explained. The room had 2 flat screen TV's, a free to use computer, a very good floor standing speaker/amplifier set up and an I pod pre loaded to suit most tastes. The bathroom was a good size and there was also a guest cloakroom and a small kitchen area. The vaulted ceiling added to the sense of space and the room had 2 large sofas and a dining table. Breakfast was a relaxing affair with very attentive service but I agree with other reviews that it wasn't really up to 5 star standard and the extra charge for hot items was disappointing. We spoke about this to the operations manager who told us he is looking into this unpopular aspect. This was the only criticism we had about our stay and should we return to Prague we would certainly return to the Aria and book the same suite ( Smetana.) Travellers arranging their own trip should speak to the lovely Katerina, the reservations manager, who was very helpful indeed. Guests arriving late evening may wish to try the restaurant a couple of doors down from the hotel - Gitanes - which has no smoking rooms at the rear.

  • Stayed March 2009, travelled as a couple
    • Value
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Helpful?
Thank Jewelleryjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Hants
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 March 2009

I liked the overall quality of the hotel rooms, they were well appointed and very clean and comfortable and there were some nice touches from the staff which were greatly appreciated. My biggest disappointment was the breakfast; what was offered was adequate but my expectations for a 5* hotel were higher than that and they could have improved on the choice and quality of what was offered. I also thought it was a bit of a cheek to charge extra if you wanted anything cooked having said that breakfast was included in the room price!

  • Stayed March 2009, travelled as a couple
    • Value
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Helpful?
2 Thank SilversurferHants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 March 2009

The hotel while nice is stuck in the year 1999, the first thing you will notice when you arrive - the Ipod/music theme is a bit dated, they act like they are giving you the keys to the city when they hand you your $50 ipod, it's a little comical.

The rooms are very nice, but again have not seen any significant construction for many years - it is starting to show.

The food is very much overpriced and selection is not that great - at least compared to what you can find just outside the doors of the hotel. Coffee and desert however is very good.

Safety, given the proximity to the US embassy there is a bomb detection unit just out side the doors of the hotel, not something I love to see given the world we live in today.

The staff is great but has limited authority. Our original flight into Prague was delayed, the hotel did not check the status of the flight and denied having received an email I had sent them regarding the delay. They continued to send the driver anyway and ended up charging us for an extra trip to and from the airport. After a 60 minute discussion and a read receipt email proving I had notified them of the delay they gave in.....they were very surprised to see I had a blackberry with me and even more surprised to see that it had service, at this point they were almost embarrassed they had tried to pull a fast one.

Overall the hotel is very nice, but I truly judge a place on its customer service, anything shady ever and I am gone. Next time in Prague I will be trying some place else.

Regardless if you stay, I highly recommend the bar hidden away underground across the street - very local beer and great oven fired pizza.

  • Stayed December 2008, travelled as a couple
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Helpful?
9 Thank cga9900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jiri30, General Manager at Aria Hotel Prague by Library Hotel Collection, responded to this review, 4 March 2009
Dear Mr. Lowry,
thank you for your comment.Usually I don't respond to the reviews from our guests. Tripadvisor is a website for travelers and not for hotel managers but I haven't found your comment fair. I know that you had a lot of difficulties to get to Prague - weather problems in US, then the strike at the airport in Rome, then you haven't received your luggage during your stay. I can understand, this is not the best start for romantic vacation. When you arrived in Aria, we gave you the Tchaikovsky room (the only deluxe room with the view of the Royal Vrtbovska Garden). We thought we will at least little bit make up all the problems you have mentioned in your comments. After reading your review I can see even the stay in our hotel was very bad experience. It would be really helpful if you have mentioned all these problems during your stay in December 2008. It is very difficult to solve all these issues after two months but it will be my pleasure if you will decide to come back to Prague to prove that the Aria Hotel has very good customer service. Sometime it is very important in life to give a second chance.....

I am looking forward to welcoming you personally back in Prague

Jiri Hlavaty
General Manager
jiri.hlavaty@aria.cz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2009

from the very beggining until the end of our stay we had a fantastic experience in Aria! We have travelled a lot and stayed in very good hotels so far, including several 5 * hotels, but none like Aria. I can describe myself as a picky traveller, always reading lots of reviews beforehand and looking for unique places at a reasonable price. We loved Aria because you feel like home, relaxed, culturally motivated, entertained, spoiled.... to say the least. The music concept is unique, having a music library where you can download a wide range of music into the DvD you are provided upon check-in, it is something we have never experienced before in any hotel. The excellent live piano music during the evenings, the great and varied selection of ambience music, the music theme on the food, etc.... just unique. The rooms are inspiring, great clean design, not too modern, not too classic, just the perfect mixture, really nice and chic decoration, tasty, super comfortable and very cosy. The restaurant offers great service and excellent modern european food. The waiters were very knowledgable and always helpful to suggest variations to a picky client like me :-) (David was really good!)
The location is more than perfect, on a quiet and well kept street, away from crowds but only just few steps away from Charles Bridge and all main attractions. The hotel has amazing views to St. Nicolas Church and the city, as well as wonderful gardens. It also has a unique roof terrace ( that we could not use due to the bad weather in February) with the most amazing views of the city. We can only imagine what it is like to eat there during summer time...
The concierge service is incredible, Ivana, is a treasure, full of knowldege. She told us so many interesting stories about the places we were going to visit, gave great recommendations, and spent a lot of time with us inspiring us with her enthusiam about music, Chek history and culture. It was really fun chatting to her.
And last but not least, they really enjoy complimenting their clients. We were given complimentary homemade chocolates by the chef on an evening after a light dinner, and a chocolate cake and a bottle of wine was left on our room as a compliment to celebrate our wedding anniversary!! What else can we ask? Experiencing Aria hotel combined with such amazing city as Prague is the perfect holiday to relax, get inspired and feel pampered. We will definetely go back and would recommend this hotel without any doubt!

  • Stayed February 2009, travelled as a couple
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Helpful?
1 Thank viajeraNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eurofjr
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 February 2009

Although my reason for staying was a business trip, I brought my wife and one-year old son to enjoy the sights of Prague, albeit covered in snow. The trip, itself, was a great success largely because of the wonderful staff and the accomodations at the Aria. Having stayed at many luxury hotels throughout Europe, I cannot think of one that matched the overall experience of having stayed at the Aria. The obvious compliments have already been mentioned before (amazing and attentive staff, rooftop restaurant view of the city, beautiful garden, musical themes) but there are others worth mentioning.

First, for someone who loves music, a proper stereo and speakers are necessary. Our room had a receiver, DVD player, TV, and iPod dock AND two standing front speakers (both the DVD player and receiver were Harman Kardon). Relative to any other hotel I've ever stayed in, the Aria hit a homerun with this setup. Having a reasonably good (but AMAZING for a hotel) audio setup such as this is a testament to their dedication to music. The selection of music preinstalled on the iPod is both vast in scope and depth for most music fans (excepting the 10-25 year old crowd). We particularly liked the Ella Fitzgerald selections. Of course, if you prefer to use your own iPod, no problem (we did that as well with our iPod Nano).

Living in Paris, we are fairly accustomed to a rewarding dining experience/scene. Our dining experiences at the Coda Restaurant were excellent, amplified considerably by the value. We condsider Coda on par with some of the best restaurants that we have been to (Michelin and non-Michelin). Although, both the concierge and one of the servers attested to the growing sophistication and strength of the Prague culinary scene, we found it difficult to indulge in dinners elsewhere. We enjoyed both the traditional Czech cuisine as well as some of the international cuisine and their recommendations on Czech wine were surprisingly pleasant. Breakfast was not as strong as dinner but still very pleasant and more than adequate.

Finally, there were the small things that counted big. As a family of three (including the baby), we received three complimentary bottles of water each day, not the normal two. This was particularly useful as our son loves water, not to mention that they were complimentary (not a foregone conclusion even with luxury hotels). The bathtub has a full shower curtain, not just a half curtain. There is a computer in the room with a nice flatscreen monitor for those not inclined to bring a laptop (or, in my case, for someone tired of using a travel mouse). The hotel has a nice selection of movies for sign-out (free is always good) although this might be less ideal in peak tourist season (just conjecture here). The concierge has a few kiddie/baby toys (including Legos) available in case parents forget theirs or just need something new for the baby (as we did). We did not sample the music salon although just walking through it was plenty pleasurable. The seats are nice and comfy and the screen more than big enough to give a movie theater feel (if this is how they might use it).

We are planning on returning to Prague after the snow departs and will most certainly stay at the Aria. I cannot recommend the Aria enough.

  • Stayed February 2009, travelled on business
    • Value
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Helpful?
1 Thank eurofjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 February 2009

I booked directly with the hotel via their website. When my flight was cancelled I phoned the hotel and the receptionist was very polite and helpful. I rebooked a few days later and also included a chauffeur driven limousine from the airport. It made the journey completely effortless and set the scene perfectly.
Prague has lots of hills and lots of cobbles, so even a wheeled suitcase can be hard work. The Aria is located in Mala Strana, not far from Charles Bridge. Iron gates guard the entrance that leads into a marble reception area. The (high) quality of the hotel was immediately obvious. All of the staff were polite and welcoming. After check-in we were given a very quick tour of the dining area, and library, and then the porter led us to our room on the second floor. There was a slightly comical episode when he opened the lift door for us and then sprinted up the stairs with our suitcase, and arrived before us. Our rooms were a small sitting area (with tv, dvd player, computer and minibar) a bedroom (with tv) and a long and narrow bathroom (with a shower rather than a bath). The porter explained how to use the room's iPod with the computer, pointed out the minibar and air-conditioning and then left (saving me the embarrassment of explaining that I couldn't tip because I didn't have any local currency). There was a complimentary bottle of wine and a basket of fruit on the table. I showered and changed before going out. The shower was enormous, but not very powerful and the taps were a little too sensitive so it was difficult to get the temperature just right. The mosaic floor was worn down and needed some repair. There was one more disappointment in the bathroom; the plug in the sink was apparently only for design effect.
On our way out we checked the menu for the restaurant. It seemed a bit pricey, which is a shame because the dining area is very smart and there is live piano tinkling. The hotel is close to a metro station and trams, but we walked everywhere - castle, Mozart museum, Charles Bridge, Old town Square, Museum and Opera. The walk wasn't enough for me, so I tried the hotel gym. It was small but perfectly formed (multigym with a few free weights, a treadmill, a bike, a ball and a mat). Afterwards I sat in the (incredibly hot) steamroom for 10 minutes. I think gym receptionist doubles as a masseur.
We made our first visit to the music&dvd library to choose a film to watch later and then headed out to the restaurant next door, and remembered how it used to be when people could smoke in public. After the film we tucked up in a very firm bed and slept soundly until 10am the next morning. Thankfully, breakfast is served 'til 11am. Cereals, croissants, cakes, fruit, cheese and cold meats were available as part of the (inclusive) buffet. We didn't try "a la carte" because £8 for an egg seemed a little bit much (or maybe we got the exchange rate wrong!).
After a day out at the castle and a night out at the opera we had another perfect nights sleep, and then after breakfast we went back to the hotel library. We had a long and very informative chat with Dr Ivana Stehlikova about opera and music in Prague. It is well worth speaking to her before booking tickets.
The check-out was quick and easy. The limousine back to the airport was effortless. I'd definitely rate Aria as one of the best hotels I've stayed in.

  • Liked — The friendly, helpful staff
  • Disliked — The plumbing
  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank StHR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
1 review
Reviewed 1 February 2009

My reason for staying at the Aria Hotel was because I was planning to get engaged.

On arrival, I received immaculate treatment from all the staff, very warm and frendly, also mindful and considerate to my plans, making my fiancé and I feel very welcome to a personal level.

My detailed request exceeded my expectations as we both were given a beautiful room with a view of the lovely garden. And the simple personal greeting set a relaxed mood from the moment we stepped though the front door.

A card was timely arranged a car pickup from the airport by the hotel and champagne in our room on arrival which required absolutely no effort on my part other than one simple chat. Class A+ service.

I advised your staff that I would be getting engaged during my stay but didn’t know the area too well. Staff took a lot of time compiling a fantastic list of ideas and mailed them to me before we arrived. Also staff arranged a breath taking breakfast in the room on the morning of our last day at the hotel, perfecting setting the mood of romance and class. Exquisite 5 Star service!

I would highly recommend this hotel and visit again.

  • Liked — Staff and Service
  • Disliked — that we had to leave
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Dave_J_Day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Aria Hotel Prague by Library Hotel Collection

Property: Aria Hotel Prague by Library Hotel Collection
Address: Trziste 368/9, Prague 118 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Mala Strana (Little Quarter) , Praha 1
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Prague
#5 Family Hotel in Prague
#7 Luxury Hotel in Prague
#9 Business Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Aria Hotel Prague by Library Hotel Collection 5*
Number of rooms: 51
Official Description (provided by the hotel):
Aria is Prague's world class Luxury Hotel. An Oasis for the Jet Set knowing this priviledged place with its Baroque Garden, world famous Panorama Terrace and 51 unique rooms; each celebrates an Artist of Music. Designed by Versace's genious Magnoli. Introducing the treasures of a private collection of original masterpieces by Chagall, Picasso, Braque or Dali. A peaceful serenity over the rooftops of the City of 1000 Spires. Reward yourself! ... more   less 
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