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“Great apartment - lacking in service”

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Hotel Suite Home Prague
Ranked #102 of 650 Hotels in Prague
Certificate of Excellence
New York City, New York
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great apartment - lacking in service”
Reviewed 31 October 2011

This apartment was huge. There were three bedrooms, two full baths, one kitchen, a living room, and a balcony. Our party of 5 fit very comfortably in this suite.

The complimentary breakfast was very good. A few of our party were not aware that they could order hot food (eggs, etc.) from the waitress, perhaps a sign or a menu on the table would've been nice.

Free wi-fi in the rooms and one guest computer in the lobby. No gym.

The location of the hotel was a bit far from the city center. However, many tours pick up directly from hotels.

Complaints:
-Unfortunately, the check-in process and overall service was lacking. The receptionist who received us was neither helpful nor accommodating. On the second day, it was much improved but still not as good as we had hoped for.
-Two of the four air conditioners didn't work in our suite and though we called reception to repair, nothing happened.
-No power converter adapters.

Room Tip: We stayed in the penthouse suite and it was amazing. There are only two units per floor so all rooms...
See more room tips
  • Stayed September 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank annielu85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichalPazout, Manager at Hotel Suite Home Prague, responded to this review, 1 November 2011
Dear Guest,
I would like to thank you for your stay at the Hotel Suite Home Prague.
Unfortunately I can not agree with you. Our hotel personnel work very well, I am sure. A waitress at breakfast is always asking if you want to cook something hot or special..
Yours sincerely,
Michal Pazout
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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711 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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  • Danish first
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English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 October 2011

we were over the moon with this hotel, we went with our children and the apartment gave us everthing we could ask for as a family - even a dishwasher! The staff were very helpful, the apartment, stairs, reception etc were very clean , it was decorated, very quiet yet really easy to find and literally minutes away from many of Prague's main attractions. Breakfast was good too, despite the fact that we did not make it down until 10am. There was absolutley no need to use taxi's ot metro to anywhere as were were around 10 mins walk to most major attractions, and had a stunning, fairytale view of Prague castle too. My only words of warning for Prague, which are nothing to do with the hotel are to make sure you wear comfy shoes - lots of cobbled streets and beware were you buy your drinks - bars on main squares look nice but charge the earth for the privilage of their location - we ended up paying £8 for a coke!

Room Tip: we chose the basic version of room and it was clean, well decorated and just what we needed
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichalPazout, Manager at Hotel Suite Home Prague, responded to this review, 1 November 2011
Dear Guest,
I would like to thank you for your choice for staying at the Hotel Suite Home Prague and for completing of your review.
According to your review you have been satisfied with your stay with us. I am very glad to hear it and in case of your next visit of Prague I will appreciate if you decide for our hotel again.
Best regards,
Michal Pazout
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 October 2011

When we arrived we were greeted by a lovely and helpful receptionist. Our apartment was wonderful and clean. The breakfast was great and it was lovely to be able to have bacon and eggs. Great location for all the sights. Would definatley stay again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rachel w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichalPazout, Manager at Hotel Suite Home Prague, responded to this review, 28 October 2011
Dear Madam,
Thank you for your stay at the Hotel Suite Home Prague and for sharing with your impression on TripAdvisor. I am very happy that you have been satisfied with our service and staff.
I am looking forward to your next visit in April next year!
Best regards,
Michal Pazout
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lappeenranta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 October 2011

Hotel is located near everything we wanted to see in our four night visit. We had great view over the roofs of Prague. Suite was something else than just a hotel room - plenty of space. Breakfast and personnel were great, atmosphere was very familiar and nice. I really can recommend this to everyone. -JK

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jaleLappeenranta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichalPazout, Manager at Hotel Suite Home Prague, responded to this review, 27 October 2011
Dear Guest,
First of all I would like to thank you for your stay at the Hotel Suite Home Prague.
I appreciate the time you took to write your review. According to this comment you have been satisfied with our service and staff. I am very glad to hear it, because this is the best appreciation of our work.
I look forward to welcome you back!
Best regards,
Michal Pazout
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 October 2011

We had a big and very clean apartment. All members of the staff were very helpful and friendly.The breakfast was very good and the service was perfect. It's ten minutes walk away from the Old Town and 20 from the castle. From this location you can easily walk to all Prague sights.Don't take taxis or the subway; walking is the best way to see this wonderful city.

Both the lift and the shower are small; besides in our room wi fi didn't work very well.Minor issues
If we come back to Prague, as we wish to do, we'll book a room there again.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aleit10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichalPazout, Manager at Hotel Suite Home Prague, responded to this review, 26 October 2011
Dear Guest,
I would like to thank you for your stay at the Hotel Suite Home Prague and for your great review on the TripAdvisor website.
Look forward to welcoming you back!
Best regards,
Michal Pazout
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 October 2011

The hotel is very nice, near to the center (10 minutes by feet) with very big rooms and the service is very good. The recepsionists are very kind and the breakfast is delicious! I'll really reccomend it!!!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pamillina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichalPazout, Manager at Hotel Suite Home Prague, responded to this review, 23 October 2011
Dear Guest,
I would like to thank you for such a positive referral. I am very pleased to read that you have enjoyed your stay at the Hotel Suite Home Prague.
In case of your next visit of Prague I will appreciate if you decide for our hotel again.
Yours sincerely,
Michal Pazout
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roosendaal, The Netherlands
2 reviews
Reviewed 18 October 2011

We are very satisfied about this hotel. Very friendly staff. Breakfast ok, much to choose. Bedroom and especially kitchen/living room large. Bathroom very small, but with a nice shower. Near the old center in a quiet street. We would select Hotel Suite Home again when visiting Prague.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bro01446
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MichalPazout, Manager at Hotel Suite Home Prague, responded to this review, 19 October 2011
Dear Guest,
I would like to thank you for your choice for staying at the Hotel Suite Home Prague and for completing of your review.
According to your review you have been satisfied with your stay with us. I am very glad to hear it and in case of your next visit of Prague I will appreciate if you decide for our hotel again.
Best regards,
Michal Pazout
Operation Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Suite Home Prague

Property: Hotel Suite Home Prague
Address: Pricna 658/2, Prague 110 00, Czech Republic
Phone Number:
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town) , Praha 1
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#18 Spa Hotel in Prague
#71 Family Hotel in Prague
#81 Romantic Hotel in Prague
#90 Luxury Hotel in Prague
#97 Business Hotel in Prague
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Suite Home Prague 4*
Number of rooms: 28
Official Description (provided by the hotel):
The Hotel Suite Home Prague is a beautiful 4* family hotel situated directly in the city centre of Prague, just a few steps from the Wenceslas Square.What makes Hotel Suite Home Prague special? Accommodation in large suites for the price of a standard room Suites includes luxury fully equipped kitchen and exclusive style furniture Perfect location with easy access to the historical centre of Prague Great for families - suites with capacity up to 8 people in range from 37mq to 120mq Complimentary buffet breakfast Complimentary Wi-Fi in public areas and rooms Complimentary Tea & Coffee making facilities Welcome drink in our Spa Beer land for direct reservations Pillow program Special prices for families Complimentary large BOTTLE OF WATER and VIP CHOCOLATE present upon arrival in your room only with direct booking via our web WE ARE BABY FRIENDLY: baby cots, baby beddings, cosmetics, high breakfast chairs, bath sets BEER SPA Beerland - unlimited consumption of beer when ordering any treatments ... more   less 
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Also Known As:
Suitehome Residence Apartments Prague
Suitehome Residence Apartments Hotel Prague

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