I went to Prague for a 4 night stay with my mum. On first impressions, the hotel is very smart and the rooms were lovely. The first 3 nights of our stay were great. We were located on the fourth floor and had a very spacious room with two toilets. On the fourth night we came back to the hotel after being out all day, and found that our room key didnt work anymore. We thought this was just a fault with the key, so we went back down to reception. When we got there we were simply told "you have to move rooms". We asked why and they said it was due to a problem with the bath leaking into the room below. When we aske what was wrong with it they couldnt tell us- Very odd. We were shown to two rooms before we said whether we would move or not and both of them were small and dark so we turned them down. The staff were incredibly rude and unprofessional, laughing amongst each other while the problem was trying to be resolved. The staff refused to let us back into our bedroom until the tour operator got involved. They told them that they had 20 minutes to sort it out and this was appalling service from a supposedly 5* hotel and suddenly miraculously we were able to go back into our room. There appeared to never have been a problem in the first place.
On a positive note the concierge was very good and always willing to help!
The location of the hotel is good and is only a five minute stroll to the old town square.
Overall this hotel is a good base for exploring prague and rooms are nice. Just don't expect very friendly service from some of the staff on reception and the breakfast room who seem to find it hard to smile.
- Official Description (provided by the hotel):
- Imperial Hotel is a luxurious choice of Art Deco accommodation. Centrally located 5* property in historic ambiance of an original building from 1914. The magnificent rooms of Cafe Imperial boast exquisite ceramic mosaics, the tile-decorated walls and pillars overflowing with rich floral and animal ornamentation. All 126 elegant rooms with historic high ceilings offer high-speed internet, safe, mini-bar, flat screens and marble bathrooms with heated mirrors and floors, bathrobes & slippers. Complimentary Internet, Fitness & Wellness. ... more less
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- Also Known As:
- Art Deco Imperial Prague
- Hotel Art Deco Imperial