The location of this hotel is its biggest plus situated between Wenceslas Square and Old Town Square. It was convenient to get to the places I wanted to go to in the city.
The main entrance is through a common lobby shared with the restaurant/club downstairs. Some reviews noted bouncers at the entrance--I wouldn't exactly call the young man standing at the entrance a bouncer. He was like many of the other people standing in front of restaurants in the rest of the city and getting past was not a problem. You do have to be buzzed in to get the the hotel's actual lobby but that wasn't a problem. I felt safe there as I did the places I went to day and night in Prague even as a woman traveling alone.
All of the hotel staff I interacted with during my four night stay were all pleasant and polite. The front desk staff all spoke very good English and were helpful. More than one were more than happy to draw out directions on the map or give suggestions of what to see. The housekeeping staff was also pleasant. When I first arrived, there was a problem with the television cables in my room and when I called the front desk staff came to fix the problem within 3 minutes.
I was pleasantly surprised with the breakfast. There was coffee, selection of teas, multivitamin juice, apple juice, water, and milk. There were also one each of warm meat, starch, and vegetable selections. There were a selection of breads including 3 sweetened breads. Trays of cheeses and meat. Different cold relish trays. Small fresh fruit selection but didn't seem to run out. Yogurt with 3 different cereals and a canned fruit.
Additionally the front desk sold sodas, beer, and water and a small selection of wine and liquor. They also had snacks--chips and nuts. These were not horribly inflated minibar prices but rather prices similar to shops.
Just outside is the outside market with vendors selling fresh fruit and other things.
They also sold stamps for postcards--very convenient!
