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“Very nice stay---lots of smiles!”

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Boscolo Prague, Autograph Collection
Ranked #61 of 670 Hotels in Prague
Certificate of Excellence
Israel
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Very nice stay---lots of smiles!”
Reviewed 17 January 2013

My adult son and I stayed for 3 nights here at the beginning of January. All in all, it was a great stay. The public rooms are magnificent; some old-worldy and some modern (the bar). The pool is incomparable.And most importantly - I have never encountered such smiling and helpful hotel staff---all the way down the line. They seemed to genuinely like their work and made us feel welcome.
A few quirks: bidet was not immaculate upon arrival. It just needed a quick rinse, but why should I have to do that? The limited amount of towels were embarrassingly cheap, as were the bathrobes. Only 1 small bar of soap was provided---now, I like to have soap by the shower/bath and one by the sink for hand washing! Maybe these are Boscolo standards. When I spoke to the very nice receptionist at check-out, he really didn't understand why the towels and soap were a problem. I didn't mention re the bidet. . .
Our room, 438, was very small. Maybe because we had asked for 2 beds. But bed linen was fine and we were able to control the heat, which was great.
The location is fine---just a couple of extra blocks from Old Town Square, and we felt completely safe walking back and forth.
The concierge printed out directions with tram stops for us to get to Petrin Hill. However, he marked the map completely wrong for the John Lennon Wall which we later saw was clearly on the map! No matter, we had a nice walk.
All in all, a great stay.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank berne18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tereza P, Guest Relations at Boscolo Prague, Autograph Collection, responded to this review, 5 February 2013
Dear valued guest,

Thank you for reviewing your recent stay at Boscolo Prague. We appreciate your feedback and we will pass your compliments along to our staff.

In addition, we are looking into the issues that you have outlined here. We informed the housekeeping manager about the situation. We sincerely apologize for that inconvenience.

I am really sorry to hear about your concierge experience and our team apologize for the confusion about the directions to the John Lennon Wall. We belive that the next time we can make it up for you.

I hope that you will stay with us again next time you are in town, as I am confident you will find comfort, convenience and luxury in every turn.

Sincerely,

Tereza Prochazkova
Guest Relations
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2,590 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (345)
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Liverpool, United Kingdom
Level Contributor
81 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 13 January 2013

The hotel is well located, near tyo Wenceslas Square. Our group was checked in quickly and correctly. One problem encountered was that one of the rooms had a broken lock. It appeared that someone had earlier forced the door open by charging at it with their shoulder. This left us a little uneasy about security at the property. The hotel bar was extremely expensive. A pint of beer was 7 euros. Over the road it was 1 euro !! The room was small but well furnished and it had a view of a brick wall about 20 feet away.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lfc84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, 16 January 2013
Dear Valued Guest,

thank you for reviewing your stay at Boscolo Prague. We are happy to learn that you enjoyed the convenient location of the hotel and efficient check in.
We sincerely regret to learn of the inconvenience with the door lock. We passed the information on our maintanence department to avoid similar problem in the future.
We look forward to seeing you again and we will do our best to make your stay more comfortable.
Best wishes,

Teresa Mattos
Operations & Quality Manager
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Haifa, Israel
2 reviews
Reviewed 13 January 2013

I've stayed 2 nights with my wife and the general inpression was great...especialy due the stuff attitude and willing to help us in any aspect...Yaser, at the reseption was extremely profesional.
The location is perfect, very quite street and 4 min. walk to the centeral areas.
Very impresive historical building that need little upgrade in rooms and some extra touches of contemporary items in public ares.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dbeery70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Veronika M, Guest Relations at Boscolo Prague, Autograph Collection, responded to this review, 31 January 2013
Dear valued guest,

thank you for your notes about Boscolo Prague. We appreciate that you share your experience with other travellers.

We are very pleased that you were happy with the service provided by Yasser and we will pass your compliments on him.

We are looking forward to welcome you back soon at Boscolo Prague.


Best regards,

Veronika Mudrova
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
1 review
Reviewed 13 January 2013

We stayed at this hotel when we visited Prague for our 25th Wedding Anniversary. The photographs on line are a little misleading however it is a grand hotel - like many buildings in Prague. The staff were very attentive and most kind, I would go so far as to say one German lady member of staff was most helpful and did go out of her way to make our stay memorable and enjoyable.

Room Tip: If you want modern rooms then you need to book the new wing of the hotel- these are nice quality hot...
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Apinder G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, 16 January 2013
Dear Valued Guest,

thank you for sharing your experince at Boscolo Prague with Trip Advisor community. We really appreciate that you spent your wedding anniversary in our hotel. We would like to thank you for your positive remarks and we are delighted to hear that you had an enjoyable stay at our hotel.
The staff is pleased to read your kind words about their services.

We hope to welcome you soon at Boscolo Prague hotel.

Kind Regards,

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 11 January 2013 via mobile

This is a hotel that from the very first moment you stop outside it has a very warm welcome, the lobby is just looks real class as well as the bar area, and the spa and pool area is the main reason we stayed here.

The room was a superior with king size bed and even though was facing the street, we had a very comfortable noice free 4 night stay. However we was told it was a superior, however after reading other comments on here this room had hard floor not carpet so we are now wondering if it was a superior? And was on the small side with the ceiling being bigger then the room, it was Room 109

The only bad points were that the drinks & food was very expensive and the food was not as good as we had hoped, the lighting above the bar had some bulbs missing and you could see dust around the empty glasses, breakfast was poor, eggs, bacon, sausage, egg were all cold every day, (4 days) I have read that some one else has made the same comment in December, so the hotel has done nothing about it. We did speak to who we thought was the f & b manager, but he said it was not his problem and speak to reception, we did and nothing changed. We spent over £650 in this hotel so this was not typical 5 star service really could do better, maybe we should have complained louder.

The hotel location is fantastic, 10 minute walk to the old town and main bars and nightlife.

So all in all could do better, for me 5 star hotel should be everything with no exceptions, sort out the small errors and you could be great. We arrived on the 2nd January and we stayed in room 109, this was our honeymoon so nothing could really ruin our stay.

Stayed January 2013, travelled as a couple
Helpful?
Thank sean m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, 24 January 2013
Dear Valued Guest,

thank you very much for sharing your experience with us and TripAdvisor community.
I am happy to learn that you enjoyed your honeymoon stay in Boscolo Prague hotel; the location, the design of the hotel and our relaxing SPA area. Let me assure you that the room 109 is a superior room; due to the historical layout of the building our superior rooms have different features, some have wooden floor and some of them carpet.

I feel sorry to hear about your experience in the INN OX bar and during the breakfast. Please accept my apologies and rest assure that needed actions were taken in order to avoid that our guests would have similar experience in the future.

I hope that we will have the opportunity to welcome you at Boscolo Prague for your 1st wedding anniversary! I can assure you that your stay will be faultless!

Kind Regards,

Teresa Mattos
Operations & Quality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
211 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 11 January 2013

I came here for a short city break with my mum and we cannot fault the wonderful experience we had at this hotel. The building itself is absolutely stunning, the room was a reasonable size and the bed was massive and very comfortable. The location of this hotel is also ideal, it is set slightly off from the main shopping street which means there is not any noise from people/cars at night. The location also makes the whole of the centre very accessible by a short walk, with plenty of places to eat nearby.

The choice of food at breakfast is fairly impressive and everything tasted great. We made use of the spa and the facilities are also great. The staff are very friendly and another thing we noticed are that the lifts are exceptionally fast (a bit odd to point out, I know!), usually in hotels we have to wait several minutes on them however in this hotel we never had this problem once.

Overall I would definitely recommend this hotel and would not hesitate to choose it again in the future should I come back to Prague.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ForYourEntertainment
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, 16 January 2013
Dear Valued Guest,

thank you for your wonderful review. It is great to hear from you and learn of your pleasant visit with us at Boscolo Prague. We are glad that we were able to accommodate you well and we are pleased you had a nice, comfortable stay with us.
We hope your travels will bring you back to Boscolo Prague and you will come and visit us again.

Sincerely Yours,

Teresa Mattos
Operation & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 January 2013

We had a short break in early December. The hotel was fabulous, I think one of the nicest city hotels we have stayed in. There was a warm welcome and all the staff were helpful and friendly.

Our room was very comfortable with nice furnishings and lovely thick carpet. It was a little on the warm side as other reviewers have mentioned but this was very welcome after the cold outside.

It was a pleasant walk into town and we came back every afternoon to enjoy the beautiful spa. It was so relaxing sitting by the pool and using the pool and steam room and sauna.

Breakfast was lovely with loads of choice and a gorgeous room to sit in,

Overall a great stay and we would definitely return if we came back to Prague.

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irene B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teresa M, Operations Manager at Boscolo Prague, Autograph Collection, responded to this review, 16 January 2013
Dear Valued Guest,

thank you for taking the time to share your thoughts with the TripAdvisor community. We are delighted that you enjoyed your stay at Boscolo Prague and it is particularly rewarding to receive such kind comments regarding our facilities, location and staff. It will be a pleasure to share your feedback with the team.
We look forward to welcoming you back to the hotel soon.

Kind Regards,

Teresa Mattos
Operations & Quality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Boscolo Prague, Autograph Collection

Property: Boscolo Prague, Autograph Collection
Address: Senovazne namesti 13/991, Prague 11000, Czech Republic
Region: Czech Republic > Bohemia > Prague > Nove Mesto (New Town)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Prague
#38 Business Hotel in Prague
#43 Family Hotel in Prague
#50 Romantic Hotel in Prague
#55 Luxury Hotel in Prague
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Boscolo Prague, Autograph Collection 5*
Number of rooms: 152
Reservation Options:
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Also Known As:
Boscolo Prague, Autograph Collection Hotel Prague
Carlo Iv Hotel Prague
Carlo Iv Prague

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